Office Receptionist/Clerical Field
Resume:
Cassandra Williams
Ashville, Al 35953
Career Interest: Position in Clerical Field
Education: Gadsden State Community College
Completed March 2005
Special Skills: Office Management Skills: Keyboarding
Operations and Word Processing, Windows 2000x/p
Internet Operations
Experience:
3/09---4/09 Liberty National Life Insurance
Independent Agent
Duties: Call on clients in effort to sell them Insurance Life and Term.
I would type up all of the clients information on a laptop computer
and send the information in before the deadline. I would alert the customer
as to which insurance would be the better for them. If the customer agree
to purchase the insurance they would pay by check only, all of their bank
information would be keyed into the computer and sent along to the home
office with all of the other information on the client. Also passed out business
cards to individuals so that I could possibly receive more clients.
2/08---4/08 Golden Living Nursing Home
Hospitality Aid
Duties: Made beds, Answered the call light when the patients was in need of
medication from the nurse, or if needing a diaper change from the cna
passed out and picked up food trays, water and ice.
8/07---2/08 Training Technician
Arc of Blount County
Duties: Worked with MR/Mentally Retarded Adult Clients
Assisting the clients that was not high function with
dressing, preparing meals, bathing, combing hair,
assisted some with walking if needed, Assisted on outtings,
or shopping, clean the group homes, laundry, also sit with
clients in the hospital if necessary.
2/07---4/07 Legal Assistant
Finley Law Firm
Duties: Answered the telephone, took messages. Made appointments
for clients, typed and prepared court petitions, billing summarys.
Attorney's fees documents, faxed and made copies of important
documents, greeted clients that came into the office.
4/07--11/08 Customers Service Representative
Veolia Enviromental Services
Duties: Answered the telephone, calls were based on how many
calls were taken in a day, normally answering 85-100 calls a
day or more. Accepted credit card and check payments from
customers for there payments over the phone and in the office.
Log incoming and outgoing calls, handled complaints, questions,
what ever problem the customer had that I could answer.
Operated the cash register, and the switchboard with several lines to answer.
Opened new accounts for customers, closed old accounts or delinquent accounts,
worked with the collections departments collecting over
due funds for delinquent accounts. Faxed information to
brokers and customers, also set-up commercial accounts.
8/2004-10/05 Caretaker
Gentiva Home Health Services
Duties: Assisted client in taking medication, assisted client with
dressing, cleaned clients homes, general house cleaning, assisted
in making doctor's appointments.
References: Available upon request
:
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