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Sales Customer Service

Location:
Aurora, CO, 80013
Salary:
10.00 - 15.00
Posted:
February 22, 2011

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Resume:

Torrence Brown

**** *****. ****** *** #***

Aurora, CO 80247

720-***-****

*************@*****.***

Summary of Qualifications

With over 15 years extensive experience in management, sales, and technology in a variety of environments I am seeking a position that fully utilizes my skill set and capabilities. My background includes a qualified history of producing results at a high level, continually exceeding expectations, and providing added value to the organizations with which I have worked.

Experience

Fork Lift Cert

Richmond American Homes 4/14/08-02/13/09

I.T Desktop Support

Provide prompt and effective access support for all internal customers and external partners.

Responsibilities include:

Document, assess, resolve and/or escalate issues as appropriate, initiating customer contact. Throughout the resolution process, prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users’ experiencing problems with Access Control related issuesDocument all troubleshooting steps and customer communication into the call tracking system

Create and modify user accounts of many type

Image and deploy machines

Train users in basic computer functions

Move client systems and set up entire buildings or departments

Implement and enforce the IT security policies of the organization

American I.T Education Training 8/5/06-1/4/08

V.P of Sales and Training

• Receive and make sales calls for potential clients who may need I.T training or do need training.

• Talk over their needs and wants, and see what there time frame is for training, if it’s ASAP or within the next 1-3 months and find out the location there wanting to take the class.

• Find out their training budget and then send them an E-Form to register for the class and make sure they Sign it and fax it back over to me. And also see how the student would like to pay for the class (i.e.) credit card or check, and we also take purchase orders(P.O) In

• itiated over $100,000 of new business in the Fortune 100 realm

• Closed $250,000 of sales to the individual consumer market

• Established new relationships within the government/military sector which led to extensive business opportunities

• Trained 5 employee’s to sale I.T training and support there monthly goal was $30,000 a month

TecWise Education Center Denver Co 2/13/05-7/15/06

Major Account Executive

Acted in role of acquisition/retention of corporate accounts while maintaining a cadre of individuals training for technical certifications.

• Opened new training facility in the Denver market

• Established new relationships within the government/military sector

• Created new marketing material to address expanded markets

• Engaged accounts at the C-level via phone as well as face-to-face set up appointments

• With CIO,CFO and also IT Directors for training and hardware needs and also room rentals and consultant needs. Initiated over $75,000 of new government business

Hensmann Learning & Education, Englewood, CO 04/07/04-2/2/05

Major Account Executive Acted in role of acquisition/retention of corporate accounts while maintaining a cadre of individuals training for technical certifications

• Initiated over $100,000 of new business in the Fortune 100 realm

• Closed $150,000 of sales to the individual consumer market

• Established new relationships within the government/military sector which led to extensive business opportunities

• Created new marketing material to address expanded markets

• Engaged accounts at the C-level via phone as well as face-to-face

• Crafted proposals for various levels of review as necessary

New Horizons Computer Learning Center, Englewood, CO 12/5/03-04/03/04

Account Executive

Developed new corporate business teamed with the Director of Sales and VP of Sales for this national organization. Authorized provider for Microsoft, Cisco Systems and Novell.

• Increased corporate sales from $50 million to $100 million

• Suggested new products that increased earnings by 10%

• Grew major accounts by 18% in first three months of responsibility

• Named Salesperson of the Month for June and September 2003

• Successfully attained quotas in down market

• Top Salesman in 2003 for Project Management, Security and E-learning

• Doubled sales/rep from $5 million to $10 million

Torrence Brown Page 2

ITT Technical Institute, Thornton, CO 10/01/02-11/15/03

Sales/Admissions Representative

• Increased regional sales from 5% to 15%

• Created and delivered presentations to high school students and their parents – audiences from 100-750 people

• Implemented training course for new employees

Target Corporation, Glendale, CO 05/01/01/09/10/02

Manager

• Duties included managing a team of 20-30 employees unloading and loading trucks while accounting for each item

• Created weekly schedule adhering to pay role restrictions to ensure that the department did not exceed budget

• Expanded sales to include mass-market accounts

Level 3 Communications, Broomfield, CO 08/15/1999-08/15/02

Sr. Technical Services Representative

• Remotely tested/troubleshot DS1 to OC196 on customer reported issues via Centest 650

• Trained new hires on Centest 650 and testing procedures

• Received company’s highest recognition for Presales Customer Service

• Developed Excellence in Sales and Troubleshooting training courses

MCI, Denver, CO 02/10/1995-07/31/1999

Team Lead

Proactively assisted Supervisor oversees daily functions and productivity of CSP's. Assist in training and development of CSP's in all facets of local service. Assist in identifying and implementing effective MACD processes and procedures. Assist Training and Program Management in development and implementation of training manuals and local service processes. Assume supervisory role when supervisor not available.

Identify customer service trends and determine their effect on local service. Receive and diagnose incoming calls from corporate customers with MCI Local Service. Manage from inception to resolution MACD issues and inquiries, network troubles and various other local issues. Strong understanding of MCI and ILEC order processing and procedures.

Proactive order tracking and follow-up so as to status customers and co-workers. Provide on-going post sales support of MCI Local customer’s telecommunications needs. Extensive knowledge of resale/facilities based local services and MACD processes, and local products (i.e.; POTS, Trunks, Centrex, ISDN and ILNP, INP, T1, DSO, DS1 DS3, Channel Banks, Microwave) Analyze and implement corporate telecommunications contracts, which include the resource of, offered functionality's such as Dedicated Services

US Marine Corps, Camp Pendleton, CA 1990-1994

Sergeant – 81Motorist

• Supervised over 100 soldiers

• Full accountability for all in my command

• Received recognition for Outstanding Leadership



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