Richard E Mann

P.O. Box *****

Newport Beach, CA 92658

949-***-**** qhdjev@r.postjobfree.com

SUMMARY

Over 20 years of professional services experience in the IT Industry including operations and analysis, programming and analysis, performing systems upgrades, conversions, implementations, systems administration, leading and managing projects, business analyst, I.T. Management, Q/A testing and help desk analysis.

Strengths include solid communication skills, operational, supervision, planning, development, maintenance, troubleshooting, testing and implementation skills. He has excellent interpersonal and strong leadership skills. He is available for immediate interviewing.

SKILLS

IBM AS/400 (iSeries), OS/400(V5R3), AS/400 Security, HMC, LPAR, BRMS, Pentasafe, Sonicwall VPN, Vision Solutions, Mimix, Raid/Mirroring, S/38, S/36, S/34, PC's, AS400/Query, SQL, CL, COBOL, RPG/400, RPG II, subfiles, Windows XP and NT, Windows server 2003, Active Directory, UNIX, PDM, SDA, DFU, DBU, DDS, SEU, AS/SET, BPCS, Project Management, SDLC, RF, Business Analyst, NetWare, JD Edwards, VAI, CISC/RISC, Q/A testing, Change Control, TCP/IP, Data Aging, CICS, OEM, TSO, CA7, JCL, Visual Basic, Web Development, E-Commerce, Disaster Recovery planning and testing. Working knowledge of Microsoft Project and Microsoft Office Systems (Word, Excel, and PowerPoint)

EXPERIENCE

Mann International 2002 to Present

AS/400 iSeries Professional Projects

Clients: Hyundai, National Car Rental, National City Bank, Palama Holdings, LLC and Pacific Health Corp.

• Possess solid business and organizational skills, participate in both business and IT strategic planning and demonstrate leadership in the use of business analysis tools and methodologies.

• Provided client support and consultation for IT issues as well as advice in their area of expertise.

• Provided computer training and services. Provided analysis of business and financial affairs.

• Hiring, Supervision/mentoring of I.T. staff. Selecting key vendors.

• Development and management of project plans related to the application development initiatives, from project planning and designs through testing, implementation and maintenance.

• Have a considerable understanding of current and emerging IT products, services, processes, and methodologies, along with a continuing understanding of the business function and process.

• Able to understand business requirements, goals, and risks in order to formulate and define the technical scope and objectives of projects.

• CL programming experience, job schedule entry scheduling

• Formulating/writing/enforcing AS400 security policies, standards and procedures (QAUDJRN).

• Monitoring and reading audit logs to determine correct course of action.

• AS400 Administrator duties including OS/400 and PTF upgrades, system/server backups, user profiles, end of day, Qprint, system and application support. Coordinated service contracts and key vendors.

• System Backup Strategies & Tape Management, LPAR, Performance Monitoring & Analysis, Perform problem analysis on iSeries platform, Provide technical expertise & mentoring, Participate in the Disaster Recovery & High Availability testing, Document & update policies / procedures. Network and User administration, interaction and support, Intrusion Detection System and firewalls.

Compuware Corporation, Farmington Hills, MI 1998 to 2002

Project Manager in Professional Services Division

• Responsible for AS/400 System Security Analysis.

• Performed Y2K compliance acceptance testing for IBM AS/400 on JD EDWARDS.

• Completed disaster recovery planning and testing.

• Serviced Major Automotive, Financial, Manufacturing and Retail companies who utilize the IBM AS/400.

• Developed and maintained project methodology.

• Interfaced with clients and key vendors, RFP process.

• Responsible for hiring and supervision of programmers and operators.

• Worked one on one with the controller and users of the AS/400 documenting their job function, daily activities of system usage and business needs, then presenting this information to the programmers.

• Selected and utilized automated testing tools, test scripts, test cases, change control, iSeries test tools.

• Responsible for the development of the test strategy, plans and schedule of activities as well as the development and execution of load test scripts. Assist with preparing test plans, test scripts, test scenarios then run and document results to show ROI.

• Responsible for coordinating all technical, environmental, and data aspects of the testing effort and ensuring that the testing effort takes place within the appropriate timeframes.

• Analyzed and drove the results of the testing effort as well as ensured the remedial efforts were addressed.

• AS/400 system security experience (working with System Values).

IBM, Los Angeles CA 1997 to 1998

Project Coordinator/Lead

• Coordinated the Y2K project for AS/400 re-insurance systems software.

• Interfaced with Senior IBM Consultants as well as users of the IBM AS/400.

• Provided analysis of critical data paths, date related call fields, developed and maintained project methodology, added century fields to file layouts and populated files with production data, modified OCL's, and modified programs as needed.

• Reviewed disaster recovery plans and worked with hot sites (performed system testing and implementation) and performed system, regression and acceptance testing to legacy software for Insurance Corporation Hanover in Los Angeles, California.

EDS, Automotive Retail Group, Troy MI 1995 to 1997

Systems Engineer

• Responsibilities included IBM AS/400 Black Box CISC/RISC installations and upgrades for Saturn retail facilities. Extensive travel involved.

• Downloaded PTF's to appropriate release level, checked DASD, pools, upgraded OS/400 operating system, performed full system save, unload/reload method, diagnosed and resolved hardware and system operation concerns on-site and through phone communications. Building and maintaining system roadmap and standards.

• Interfaced with IBM CE and Saturn Personnel to resolve problems.

• Performed testing of RISC software and AS/400 applications.

• Trained and provided support for dealer service representatives with the upgrade and installation procedures.

• Coordinated and scheduled teams to perform customer satisfaction callbacks.

• Helped to provide continuous technical support to the client.

• AS/400 Security, User profile maintenance experience, object authority maintenance.

Compuware Corporation Farmington, Hills MI 1992 to 1995

Professional Staff

• Performed IBM AS/400 consulting including programming, systems administration and technical support in COBOL and RPG400.

• Resolved hardware and software problems as well as provided effective documentation, software testing and implementation.

• Assisted with AS/400 system conversion for IBM client and installed and tested software for quality control.

• Upgraded PC's, interfaced with MIS staff and vendors along with providing customer support. Developed, tested and maintained a disaster recovery plan for major financial institution.

• CL programming experience, job schedule entry scheduling.

ACROMAG, INC., Wixom, MI 1991 to 1991

Programmer/Analyst

• Responsibilities included maintaining and enhancing programs in the following systems: A/R, A/P, Payroll, Order Entry, Inventory Control, HR, and Sales/Marketing in COBOL.

• Utilized subfiles, Queries, DFU, SDA, SEU, CL.

• Tested software using DEBUG and ran daily, weekly and monthly backups.

• Printed all reports, and performed all system maintenance and upgrades on IBM S/38.

Bell Atlantic Business Systems, Troy MI 1986 to 1991

Customer Support Coordinator

• Trained operations personnel on back-ups, PTF and SSP upgrades.

• Performed System maintenance and upgrades.

• Resolved hardware and software problems.

• Developed disaster recovery plans and procedures, assisted in disaster recovery restoration, worked with hot-sites, provided customer support through phone and via telecommunications while developing and maintaining effective documentation for Volkswagen retail facilities on the IBM S/36 and PC's.

EDUCATION

Spring Arbor University, MI - B.A., Computer Science and Business

Certification

Major: Data Processing, Southwest Oakland Vocational Ed. Center, MI

Honors and Activities

AS/400 Users Group, NASD Series 6 and 63, Insurance licensed.

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