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Customer Service Training

Location:
Vancouver, WA, 98660
Posted:
February 24, 2012

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Resume:

Samuel M. G. Wills

*** ** **** ****** #**

Vancouver, WA 98665

360-***-****

qemz8f@r.postjobfree.com

Summary of Qualifications

Three plus years in a management position

Responsible for hiring new employees, by reviewing applications and conducting interviews

Responsible for discipline and termination of employees as needed

Assess new employees to ensure that they are following all job expectations and coaching them on how to improve their skills

Responsible for directing and communicating daily jobs and weekly work schedules for an average of ten to twenty employees

Lead a team to a high level of recognition by facilitating team meetings, assessing opportunities, and action planning those goals to correct those opportunities

Facilitate team meetings that consisted of an average of 10 team members, where we assessed the team, compared goals and set up tasks in order to achieve those goals

Assess another team throughout the year to ensure that they were meeting their goals, that the team leader was performing their job as needed, and would communicate the assessment with the team leader and the team

Tracked daily inventory using spread sheet software

Facilitate annual company training which had an average of 30 team members per class, included training on the company policies and programs

Site Safety Steering Committee Chairperson responsible for: facilitating safety team meetings, safety hazard walk through, Behavior Based Safety observations, and being model of safety to other team members

One on one training of new employees showing them how to do the physical job, including: ergonomics, safety, and job specific expectations

Trained and coached new hires on equipment (fryer, mixer, etc.), register and cash handling, proper cleaning, and customer service

Adept with mathematics, cash handling, and a variety of computer programs

Adept at giving and receiving feedback both orally and verbally

Experience

09/98-Current Frito-Lay Vancouver, WA

11/95-08/99 KFC / Dickenson Enterprises Vancouver, WA

Education

3/09-5/10 Westwood College Online Campus

Masters of Business Administration in General Management

1/05-3/09 Westwood College Online Campus

Bachelors of Science Degree in Animation



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