Pura J. Riggins III***** ***** ***** ***** *********
, NC 28134
OBJECTIVE To obtain a challenging position that will allow me to utilize my education in networking and business presenting the opportunity for professional growth.
SOFTWARE Windows NT, 98, XP, and Vista; knowledge of TCP/IP, IPX, IGRP, EIGRP, RIP, OSPF
HARDWARE Cisco Routers: 2500, 3000, 4000, 7500; Switches: Cisco Catalyst 1900, 2900, 5000 series. Hubs, Cabletron, Synoptics. Cabling, 66M/150 Punch Block, Token-Ring and Ethernet mediums, MAU’s, CAU’s, CSU’s/DSU’s Transceivers 100, 10 base T, 10 base 5, and FDDI
CERTIFICATION CCNA, Cisco Certified Network Associate
EXPERIENCE Member of general network design team responsible for the assessment recommendations, design and maintenance of client networks.
Supporting and troubleshooting connectivity issues in a multiplatform and multiprotocol environment.
Configuring and installing Cisco Routers and Switches for a multiprotocol environment.
Implementing SNMP on routers to allow network management.
Maintaining a log of all problems and resolutions that occur on the networks.
Redistributing Routing Protocols and Frame Relay Configurations.
EMPLOYMENT Time Warner Cable, Charlotte, NC 11/04 – Present
Provides 24x7 operational support of Time Warner Cable’s Network Infrastructure. Administration of routers and switches. Monitoring of network availability and performance. Execute maintenance procedures within established change control guidelines. Utilize troubleshooting techniques to isolate faults quickly, and apply appropriated corrective actions. Report and document work performed to resolve incidents.
Pura J. Riggins III page 2
JPMorgan Chase, New York, NY 5/02 – 10/04 Network Engineer
Provided second level problem monitoring for all managed Chase network infrastructures as directed by network operations management. Answered network operations telephones for timely accurate updating and closure of trouble tickets. Provided resolution for assigned moderately complex data communications problems related to telephone circuit, DSU/CSU, ISDN, IDUX multiplexing networks, Cascade frame relay network and bridging networks. Escalation of unresolved complex problems to network operations internet work engineers through shift management escalation.
RCN, New York, NY 3/00 – 4/02
Implemented and monitored T-1, Frame Relay and ISDN circuits for numerous clients. Configured Cisco routers and CSU’s/DSU’s for new client installs. Provide technical support for the internal ISP. Responsible for backup maintenance for the entire RCN enterprise.
SAMW Network Integration, New York, NY 11/98 – 2/00
Configured Cisco routers and switches for deployment in production environments. Test stage equipment under simulated working condition for acceptance testing. Review network designs for design faults. Performed network assessments for clients.
EDUCATION University of Phoenix 5/10 – 4/12
Information Technology Networking & Telecommunications
Micro Powers Institute – New York, NY
Structured Networks Institute – Jersey City, NJ
Edinboro University – Edinboro, PA