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Manager Customer Service

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Location:
Bronx, New York, United States
Posted:
June 03, 2012
Email:
qduytt@r.postjobfree.com
Contact Info:
****.*********@*****.***


Dena Termanini
** ********** ****, ******* **, **013 • qduytt@r.postjobfree.com • (201) ***-****

OBJECTIVE: To obtain a position that will utilize my organizational skills, leadership skills, and student organization involvement experience.

PROFESSIONAL EXPERIENCE
Verizon Wireless-Paramus, New Jersey
Verizon Wireless-Store Manager June 2009-July 2011
Maintain exceptional level of expertise of products relating to segment customers.
Coached and trained employees on products and services.
Encouraged and motivated employees.
Exceeded services goal by 300% in December 2009
Responsible to hold employees accountable.

Verizon-Northern New Jersey
Verizon Home Services-Kiosk Manager June 2008 – June 2009
Maintain exceptional level of expertise of products relating to segment customers.
Coached and trained employees on products and services.
Encouraged and motivated employees.
Exceeded services goal by 145% in October 2008.
Responsible to hold employees accountable.
Assisted District Managers for Northern New Jersey fixtures.

Best Buy – West Paterson, NJ April 2008 – June 2008
Magnolia Home Theater – Pro 4
Maintain exceptional level of expertise of products relating to segment customers.
Coach and train employees on products and services.
Encourage and motivate employees.
Help customers with department specific products.
Responsible to hold employees accountable.
Exceeded services goal by 116% in April 2008.

Bose Corporation - Paramus, NJ September 2007 – March 2008
Assistant Store Manager
Supported the store manager in the day-to-day management of business operations, merchandising and people resources to generate retail sales of Bose products within the Bose retail store
Exceeded sales goal by 250% in the months of October, November, and December 2008
Coached all store colleagues on how to effectively delight Bose customers at retail and offer a demonstrably unique customer experience and value proposition
Partnered effectively with the store manager to execute the retail talent management process and practices, including recruitment, hiring, assimilation, performance management and coaching/development/training of field colleagues
Conducted presentations and product demonstrations, delivering optimum customer service, developing strong customer rapport and stimulating an exciting shopping experience
Partnered with store manager to create and foster a team environment and enlisting others in the achievement of defined goals

Best Buy – West Nyack, NY June 2005 – September 2007
Magnolia Home Theater – Pro 4
Maintain exceptional level of expertise of products relating to segment customers.
Coach and train employees on products and services.
Encourage and motivate employees.
Help customers with department specific products.
Responsible to hold employees accountable.
Received district banners for months of July and August 2007.

Wireless Expert
Provided superb customer experience & built customer rapport.
Exceeded sales goal by 200% in November 2005.
Activated new customer accounts.
Worked one on one with vendors.
Handled training for new employees.

Sales Representative
Assisted customers with IPOD's, cell phones and MP3 players
Responsible for floor moves.
Maintained Great customer service.
Responsible for Inventory

EDUCATION
Montclair State University – Anticipated Graduation: May 2012
B.S. Business Administration, Concentrations: Accounting & Marketing

SKILLS
Microsoft Applications: Word, Excel, Access, PowerPoint
Excellent oral and written communication.
Moderate in Arabic

REFERENCES: Furnished upon request.