**** *** *** ***#** Long Beach, Ca Cell Phone 562-***-**** qd8o0f@r.postjobfree.com

Gloria Vargas

Objective

Administrative professional with high quality skills and 12 years experience in the strategic areas of Computer Operations, Case Worker and Administrative Assistant. I would like to obtain a responsible and challenging position. I will provide excellent communication and leadership skills.

Experience

01/11-04/11(funding cut) Centro Community Hispanic Association (CHA) Long Beach, CA

Community Outreach Assistant Conducted Intake, program orientation and placement sessions Coached participants and monitored progress in program Data Entry case notes for over 200 cases Identified and coordinated support services, and complete all ESG and MIS documents Survey, track, monitor participants progress and prepare reports Translator (Spanish/English) provides support for all staff from Program Coordinator to Executive Director. Referral to other government agencies, and Job referrals. Maintain case files to ensure participants progress in WIA/ESG program Interprets and ensure compliance to applicable City/Bureau, Public/Private Foundations, State and Federal policy and regulations.

06/08-01/11 Downtown Association Youth Service Long Beach, CA

Recreational Teacher Responsible for over 200 kids ages from 4-14 Prepared massive amount of flyers for upcoming events Light Clerical work, provided arts and crafts activities Counselor and tutor for the older youth Responsible for computer lab Responsible for nutritional program and coordinated field trips Maintained schedule and time sheet approval for youth employees Implemented weekly track record of data for all employees Maintained data for emergency contacts and bilingual translator (Spanish)

03/09-11/10(funding cut) Glass Doctor of Long Beach Gardena, CA

Inside Sales Representative Handle all quotes for home and vehicle glass, claim insurance work orders and payments Coordinated freight trucks for pick and delivery, responsible of all merchandise and maintained inventory control Prepared Bill of Lading for international logistics, supervised 4 employees Updated and track merchandise invoice to final destination Responsible for all credit approval for customers and vendors Established returns authorization and other procedures for issuance of credits

02/07-03/09 Western States Glass Inc. Long Beach, CA

Customer Service/Order taker Handle all incoming and out-going mail Controlled all delivery route and schedule Administered over 60 accounts Established returns authorization and other procedures for issuance of credits to customers. Install and implement inventory control Control activity of outside sales person and handle all customer complaints. Provide clerical support for supervisor assisting with daily A/P journal. Prepared all data for new customers Standardized department filling system so staff could easily locate customer data

03/06-01/07(move to Long Beach) Greater Avenues For Independence (GAIN) Palmdale, CA

Specialized Support Service Case Manager Case Manager for 160 customers in need of Mental Health, Domestic Violence, and Substance Abuse. Responsible for processing all new customer information to our data (GEARS). Conducted Orientation and Intake specialist for (GAIN) program Responsible for requesting Clinical progress reports due quarterly. Responsible for Literacy and Job skill assessments. Assigned customers to Self Initiated Program (SIP), Mandatory Substance Abuse Recovery (MSARP), Domestic Violence Services, and Mental Health Services as appropriate. Referred customers to other government agencies. Other Duties included: translator, answering phone, faxing, coping, and scheduling, events and appointments.

12/02- 03/06 WorkSource Center Palmdale, CA

Administrative Assistant/Intake Specialist/Case Manager Assistant for center Manager, Employment Service Representative and Business Service Representative. Responsible for processing all new members’ information to our data. Conducted Orientation and Intake specialist for the WIA (Workforce Investment Act) program. Responsible for requesting work orders for the City of Palmdale and Goodwill Industries of Southern California. Assisted customers with job leads as well as job referrals to employers. Assisted Conducting workshops as Resume Writing, Interview Skills, and Dress for Success. Other Duties included: translator, answering phone, faxing, coping, and scheduling, events and appointments.