Customer Service Mental Health
Resume:
BRENDA WORKMAN
**************@****.***
PROFESSIONAL SUMMARY
Highly effective leader with over ten years experience working in the community and non-profit sector. Proven track record of reunited families and top quality case management. Exceptional verbal and written communication skills, linking clients to committee resources. Maintained case management paper work with knowledge of HIPAA compliance laws to ensure confidentiality of client personal information. Diversified skill set covering support to individual with disabilities, and adept at prioritizing and completing tasks to meet the client’s needs. Responsible for the development and implementation holistic children at risk program that continues to meet the needs of the Wraparound child client.
RELEVANT EXPERIENCE
Facilitator Court Ordered Parenting Classes 2000-2003 Valley Restart Center, Hemet, CA
¬¬Public Presentation and Lectures on Stress Management, Donations and Resources
¬Acted as a liaison between departmental staff, community, and clients on a daily basis
¬Coordinated Adopt the Family Christmas program and various holiday projects for 50 people
¬Developed on-going community partnerships with several agencies to increase funding
¬Secured BBO vendor accounts, which increased the special needs of clients
¬Researched grants that benefited the Wrap-Around Program and other grant funded projects
Scheduled appointments for services; referred clients to appropriate agencies
¬Managed fiscal expenditures and documentation on a daily basis
¬Streamlined recognition luncheon and awards for clients
EMPLOYMENT
Sunflower Staffing Riverside County
Sales 05/2012 to Present
¬Promotional events, execute events
Sales promotion professional also responsible for developing marketing and promotional programs and initiatives to engage customers and clients
¬Customer service
¬Product selling from multi-national corporations to local and regional companies
Home Health Care Worker Hemet CA 05/2010 – 03/2012
Proved care for a hospice patent
Prepared meals
Administered Medication
Transportation to hospital and doctor visit
Assisted in bathing
Making beds, doing laundry
Riverside County Mental Health/ Wraparound Program
Resource Developer 07/2005 – 5/30/2010
¬Support services; acts as liaison between departmental staff, the community and clients.
¬Implemented Adopt the Family Christmas program Coordinator for the Adopt-A-Family Christmas Program.
¬Schedules appointments for services for clients
¬Developed resource for the Wraparound Team and clients
¬Organized and obtained donations handled all correspondence dealing with donors
¬Worked with fiscal expenditures documentation
HIPAA compliance laws to ensure confidentiality of client personal information
¬Coordinates recognition luncheons and awards for clients
¬
California State Department of Mental Health Sacramento, CA
Consultant 07/2005--11/2007
Member of skilled state Mental Health Act Communities Team
Reviewed different counties mental health act proposals
Provided reconditions for improving each counties mental health plan
Provided feedback to the officials to help their plan
Traveled within the state
Valley Restart Center Riverside, CA
Reunification Case Manager 08/2003 – 07/2005
¬Communicated directly with Child Protection Agency as a caseworker in the reunification process
¬Supervised and trained clients, supervised child visitation, and organized donations for Christmas program.
¬Facilitated stress management, conflict management, and self-esteem classes
¬ HIPAA compliance to ensure confidentiality of client personal information
Exceed Hemet, CA
Vocational Trainer and Case Manager 01/2000 – 12/2001
¬Trained, supervised, and mentored disabled adults to be successful on their jobs
HIPAA compliance to ensure confidentiality of client personal information
¬ EDUCATION
M.B.A. University of Phoenix, Murrieta, CA (2013)
¬B.S. Business and Management, Azusa Pacific University, Azusa, CA 1999 Graduated Cum Laude
¬Certified Facilitator for Anger Management and PRICE Parenting Classes
Certified in Grant Writing, grant Proposal, Fiscal Grant Development, and Grant Out- Comes
¬Associate of Arts Social and Behavioral Science- Mt. San Jacinto College 1998 Graduated with distinction.
TRAININGS
FEMA Emergency Management Institute
American Red Cross First Aid 2-2000
American Red Cross CPR 2-2000
Recovery Model, Vision Principles Riverside County Department of Mental Health
Jay Franklin’s Gang Training
Driver Training Safety Course
Employee Workplace Violence Awareness Training
Family Partnership Summit
Individualized Resource Panning Training
Elements of Wraparound Training
Mental Health Service Act Committee Training at State and Local Level
Riverside County Employee Violence Awareness Training
Riverside County Safe Driving Training
ACHIEVEMENTS
Azusa Pacific University School of Business Management Outstanding Student (only one student awarded per year)
Mt. San Jacinto College Student Community Service Award (only one student awarded each year)
National Deans List
Phi Theta Kappa President and Outstanding Leadership
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