Toccara Dunklin

***** ** ***** ****** ******** Ca 92563

951-***-**** home 619-***-**** cell

qah4ii@r.postjobfree.com

Offering accomplished experience, credentials and technical expertise in the areas of PC and Desktop Support across Windows Networks and Telecommunications. Utilizes excellent experience and judgment to plan and accomplish goals while performing a variety of complicated tasks.

CLEARANCE

• Current Clearance- Secret

Skills

• Windows NT\98\2000\XP, Exchange Server, Active Directory, Remedy Ticketing, Gate Guard, Defense Message System (DMS), Local Area Network (LAN), Controlled Cryptographic Items (CCI), MS Windows XP/2000/NT/9X desktop/workstation operating systems, VTC (video teleconferencing)

EMPLOYMENT HISTORY

TKC Technology San Diego, Ca 7/2008-Present

IT Specialist

• Performed troubleshooting and fault isolation on PCs, or related systems components in configurations in order to maintain system availability.

• Utilized Active Directory by setting up new user accounts; Created user accounts on Exchange Server and responded to trouble tickets.

• Provided full users support for agency’s standard desktop application software in order to meet user/agency needs.

• Test and evaluates software and hardware products in order to determine applicability and value to agency operations.

• Answered technical questions and investigated issues reported by customers in a timely and efficient manner

• Provided local and remote desktop support to troubleshoot network connectivity, network printing and user access issues.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Support more than 100 end-users with computer, network systems and peripheral devices.

• Performed effective and technical support to meet customer needs; reset passwords, mapped printers, installed new software and hardware, trouble shoot wireless issues.

• Responsible for the installation and operation of VTC (video teleconferencing) and also responsible for writing up a SOP for the VTC installed in the Western Region.

UNITED STATES NAVY LHA-1 TARAWA, San Diego Ca 2005-07/2008

IT2/ Information Technician Specialist

• Provided computer desktop and laptop support, troubleshoot and resolve customer IT issues

• Worked with users on various desktop issues including missing files, email issues, and connectivity issues

• Performed upgrades to workstations, installed peripheral devices, assisted customers with software applications.

• Supervised several personnel as well as the corrective and preventative maintenance on digital telecommunication circuits and the Local Area Network (LAN).

• Communication division assistant supervisor responsible for 12 personnel, the preventative maintenance of all radio and satellite communications equipment, configuration of all voice and teletype transmission.

• Provided on the job training for all personnel on proper operational usage, troubleshooting, configuration, and emergency repair of all equipment.

• Responsible for setting up new printers, computers, scanners, digital cameras and backup devices; providing repairing, maintenance and upgrading for old/new workstation.

• Responsible for maintaining accountability and operability of over 200 pieces of Controlled Cryptographic Items (CCI), including CYZ-10. Keyed and configured encrypted telephone systems for classified voice and data transmission.

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UNITED STATES NAVY FASCFAC SAN DIEGO, San Diego Ca 2004-2005

IT2/ Information Technician Specialist

• Responsible for the operation of the Defense Message Distribution System (DMS), AUTODIN and Legacy messaging on unclassified, secret, and top secret systems for High precedence messages are received.

• Provided customers with over-the-counter services to include assisting customers with message preparation, sending out messages in JANAP or DMS formats, providing authorized customers with paper, diskette or CD-ROM copies of their messages, sending messages to customers with specific category message handling services.

• Prepared manual review of designated messages that require special handling prior to actual distribution using documented procedures.

UNITED STATES NAVY LHA-1 TARAWA, San Diego, Ca 2001-2004

IT3/ Information Technician Specialist

• Operated the (DMS) Message Distribution System, AUTODIN and Legacy messaging on unclassified, secret and top secret systems for high precedence messages. Track and resolve all non-delivery reports, while ensuring that all messages are delivered.

• Develop and conduct new technician training programs for consistent quality.

• Preformed startup and shut down procedures on Navmax and Dama units to insure ship to fleet communications also maintained steady sync with onboard whisky satellite to provide incoming and outgoing message traffic vital for ships moral general and tactical operations and movements.

ACADEMIC BACKGROUND

Kaplan University Online, San Diego Ca

• Associate in Computer Science Network Administration expected July 2009

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