Albert Way

**** ***** *** ***** ~ Atlanta, Georgia 30345

404-***-**** q9y39y@r.postjobfree.com

Proven leader with special abilities to organize, strategize, and implement company’s vision and goals to improve the business of the organization.

PROFESSIONAL EXPERIENCE

Customer Service Representative RYLA TELESERVICES, Kennesaw, GA 5/2009 – 11/2010

• Exceeded expectations of quality and service to customers’ accounts

• Troubleshooted the customers’ device at a tier 1 level

• Provided exceptional problem-solving techniques to deescalate any client concerns

Sales Specialist/Assistant Manager DRESS CODE, Stone Mountain, GA 1/2009 -5/2009

• Operate the store and conducted sales

• Maintain order and cleanliness of the store

• Steam-cleaned and pressed the clothing prior to sales

INTERNSHIP DRESS CODE, Stone Mountain, GA 11/2008 – 12/2008

• Shadow the owner pertaining to sales and open boxes of clothing merchandise

• Open and close the store under supervision and assist customers as needed

• Count and close out the cash register prior to closing and maintain cleanliness of store.

Reading Teacher OMBUDSMAN ALTERNATIVE SCHOOL, Douglasville, GA 9/2007 – 10/2008

• Instructed students in the area of reading and basic phonics

• Managed and control the learning environment

• Assisted in meetings with the parents regarding the student’s progress (reports)

Assistant Manager JACKSON HEWITT TAX SERVICE, Stone Mountain, GA 1/2004 – 6/2006

• Supervised a team of eight to ten tax professionals

• Prepared tax returns and filed documents accordingly as needed

• Provided quality problem resolutions skills to de-escalate any customer issues

Customer Service Manager 1/2003 – 5/2004

• Managed a team of six to eight customer service agents from CEO of tax office

• Filed and submitted the tax return to increase the number of returns at the location

• Implemented successful techniques to reduce any heightened situations with the customers

Tax Professional 1/2001 – 8/2004

• Reviewed and prepared customers’ tax return

• Filed the documents with assurance and much confidentiality with the client and company

• Issued government checks with the standard procedures and policies of the company in mind

Customer Service Liaison Exide Technologies, Atlanta, GA 9/2000 – 5/2001

• Promoted from order entry position to customer service within the first 6 months of employment

• Received and responded to inbound/outbound calls

• Entered orders for the battery supply stores

• Performed as the liaison between the battery supply stores and the company’s distribution centers

EDUCATION

Art Institute of Atlanta, Atlanta, GA

Associates of Arts, September 2013