Business Adminsitration, Customer Service,

Connie Knowles Blackshear

**** ****** **** **** ***. #40B

Durham, North Carolina 27707

Home: 252-***-**** Cellular: 252-***-****

Objective: To pursue a career with a successful company in Business Administration.

Education : North Carolina Central University (Currently Attending)

Bachelor of Arts in Business, Minor: Management Current GPA 2.5/4.0

Experience:

City of Elizabeth City /Human Resources January 2011-May 2011

• Office Assistant (Internship) Assisted city officials and personnel with daily human resources and administrative processes.

City of Elizabeth City/ Planning Department August 2001 – October 2002

• Administrative Assistant Provided city officials, personnel and community with assistance with processing of administrative needs and records filing.

U S Cellular

June 2003- June 2008

• Retail Wireless Consultant Provided assisting in the purchase and educating of clients on wireless communication technology. Exceeded company expectations of monthly sales goals and increased customer base by providing great customer service and utilizing and demonstrating people oriented skills.

Elizabeth City State University- MSEN October 2002- December 2002

• MSEN Department Administrative Assistant (temporary position)

Assisted the University MSEN staff and students with administrative support.

AT&T Wireless Service April 1991 – August 2001

• Accounts Receivable, Customer Service Representative, Fraud Investigation Specialist

Cash Posting Clerk, Distribution Service Representative

Reduced the company accounts receivables by communicating with and processing financial issues with customer base, educated and assisted with purchase, billing issues and distribution of wireless technology to sales force, company employees and subscribers.

SKILLS Proficient in MS Word , Excel, Knowledge in Power-point and Publisher,

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