Franchette A. Brooks

*** * ******** ***** #* • Covina, CA 91723 • q96xeq@r.postjobfree.com • 626-***-****

Senior Accounts Receivable Specialist with 10 years of Commercial, Construction and Government, Invoicing and Collections. Self motivated, extremely organized, detail oriented, experience with strong analytical skills in identifying and implementing process improvement Also, Strong customer service attitude when dealing with internal and external customers.

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Summary of Qualifications

•Process $500K in Commercial and Retail invoicing daily

•Process $300K-$400K in Service & Product invoicing with time and material daily

•Process $300K – 5Million in Cash Receipt Posting, wire, ACH EDI payments etc.

•Proposed modification to how company mailed out invoicing to attach all supporting documents to invoice for prompt payment, example: Purchase Orders, Change Orders

Professional Experience

OnSite Professional Staffing , Walnut CA March 2009 – December 2009

(JAKKS PACIFIC, INC)

Vendor Compliance Specialist/Credit Collections

Process, Reconcile, and Dispute deductions taken off checks due to allowance, chargeback error. Making sure everyone in the JAKKS organization are aware of the vendor guidelines for each customer, to avoid charge back or miscellaneous deductions. Contact customer via fax, email, to dispute these deductions. Customers such as Toys R US, Kmart, Kohls etc.

Guidance Software, Inc, Pasadena CA March 2008 – March 2009

Accounts Receivable Specialist

Establish and maintains professional relationships with customer and company representatives in order to effectively manage collections activities and resolve issues in a timely manner.

Process wires and checks for all the banking facilities this organization uses – post to customer account and reconcile at month end

Process UK Checks and Credit Cards from Paypal – post to customer account and reconcile at month end

Create manual invoices for customer when needed for payment

Reconcile Checks at month end in against the Deposit Log posting

Proactively makes collection calls to customers using all methods of communication (i.e. telephone, fax, and email), and maintain collection status notes on customer account.

Ajilon Professional Staffing, West Covina CA January 2008 – March 2008

(Ferguson Fire Corporation

Credit Collections Administrator

Working as a Temporary Credit Collection Administrator in the City of Pomona,

Collections calls on past due accounts, Set up payment plans, process creditcard payments, release customer off credit hold, process mechanics lien releases

DynTek Services, Inc, Irvine CA February 2007-October 2007

Lead AR Billing /Collections Specialist

Created policy and producers for collection team

Collected 6 million in outstanding AR in 8 weeks with collection team

Process credit application for new customers and increase credit line for existing customers

Process service time w/material, and product billing for School Districts, City, State, and Federal agencies – billed between 25-75 invoices daily

Process cash applications – pulling information for Cashpro Lock Box System-including ACH and EDI credit card payments

Collected on past due accounts thru verbal and written communication

Reconciled problem accounts for collection and payment disputes

Organized AR Billing Specialist policy and producers

Customer Service – handled customer complaints with customer service attitude

McConnell Cabinets, Inc, City of Industry CA December 1998-February 2007

Accounts Receivable Specialist/Notary Public

Help CFO with setting up reports for Collections and Release Coordinators

Help Supervise two staff members Collections and Release Coordinators

Help AP Specialist with matching invoices to purchase orders to prepare for posting and check run – attached support documents for check signing

Help Accounts Payable Specialist Desk at vacation time and sick

Calculate, post and verify accounts receivable (payments)

Review billing data before processing construction billing

Reconciled the AR sub ledger to the general ledger daily

Process Aon forms for Ocip insurance contractors

Train several staff members on their task and cross train staff members

Collect on nsf checks thru written and verbal communication

Process journal entry daily to get ready for month end closing

Process credit and debit memos as need for correcting customer accounts

Education and Training

Accounting Classes

St. Francis College Brooklyn, New York

Certificate in Computerized Bookkeeping

American Hi-Tech Business School Brooklyn, New York

Certificate in Computerized Typing

Tri-Community Adult Education School Covina, California

Professional Training and Development

•Accounting environments include Unix System, Navision, Gemini, AS400, Epicor and JDEwards Orcale

•Computer experience include MS Excel, MS Word, MS Outlook, and beginning MS Access,

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