Regina L. Burnett ****
Avon River Dr
Valrico, Fl. 33594 813-***-****
Objective: To obtain a position to further my growth and gain new experiences.
2000-present Ford Motor Credit Tampa, Florida
Supervisor of the Account Services Department
Supervises a team and the operations of the credit reanalysis department.
Audit and approved financial corrections and disbursements.
Authorize approval for Substitution of collaterals and rewrites of contracts for transfer of equity.
Monitors the release of liens and titles for collateral paid in full.
Work closely with dealerships and Department of Motor Vehicle to ensure titles are titled correctly.
Adhere to state laws for vehicles impounded or seized by the state.
Ensure state laws are being enforced for property taxes, toll and ticket violations.
Research, analyze and resolved credit problems and loss prevention.
Performs analysis of data and produces reports for administrative review.
Assists internal and external auditors regarding company Standard Operating practices.
Uses professional concepts and company policies to solve a wide range of difficult problems.
1999-2000 Sitel Tampa, Florida
Customer Relationship Manager
Provide front line, first level contact with General Motors customers.
Provide outstanding customer satisfaction that meets the standards
Consistency, friendliness, and professionalism and is in accordance with Federal/State law and internal procedures.
Document orders, changes, and other pertinent issues relating to customers’ accounts with accuracy and appropriateness.
Empowered by General Motors to utilize a variety of resources to negotiate service options with customers.
Initiate calls to customers in order to resolve open cases, review service satisfaction and make final business decisions.
Ensure dealerships are meeting standard General Motors procedures in providing quality customer service to customer.
Serve as an advocate for customer and dealership.
1997-1999 Department of Defense, US Army Camp Doha Kuwait
Served as the senior voucher examiner in Accounts Payable Department for the US Army and all joint/foreign vendor support for the US Army Central Command.
Audited and Processed accounts payable transactions in excess of $5 million monthly with 100% accuracy.
Established the mandatory Electronic Funds Transfer program for vendor payments.
Analyze quarterly joint reviews with resource management to adjust and liquidate current and prior year obligations and disbursements.
Spearheaded the recently established receiving documents from the Directorate of Contracting.
Supervised a team to maintain the standard operations of accounts payable department.
1993-1997 Clerk of Circuit Clerk Tampa, Florida
Lead Data Clerk
Provided assistance and information to public, personnel and legal departments.
Received clearance by the Clerk of Circuit Court to sign and verify legal documents.
Verbally interacted with various legal departments to include, private attorney, judicial assistance and the whole judicial system.
Performed within guidelines of the State of Florida law statutes.
Maintained record reports on capitol crimes reported in Hillsborough County.
Supervised and trained others in the collection, entry and distribution of data correspondence.
1991-1993 Casper McDonalds Tampa, Florida
Developed and provided customer service to the public in a timely and satisfactory manner.
Supervised and trained employees to McDonalds standards.
Monitored and evaluated employees performance.
Developed excellent leadership and team building skills.
Education 2006-Present St. Leo University Saint Leo, Florida
Business Administration and Management
1988-1990 Tampa Bay Technical Tampa, Florida
Accounting I and II
1999-2000 Info Center Camp Doha Kuwait
Completed A plus Certification Course for computer hardware.
References Available upon request