Amber Dooms

**** ** * ***

Lawton, OK *****

580-***-****

q847ua@r.postjobfree.com

Career Overview

Customer Service Representative - Waitress - Warranty Administrator - Sales Specialist

Core Strengths

• Telecommunication skills

• Multi-line phone usage

• Adaptability

• Lotus Notes

• Microsoft Word, Excel, Office Suite, Outlook, and PowerPoint

• Data Entry

• Strong organizational skills

• Excellent communication skills

• MS Windows proficient

• Fast learner

• Shipping and receiving

• Top sales performer

• Telephone inquiries

• Customer service

• Strategic sales

• Credit card processing

Accomplishments

Customer Service

• Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

• Handled guest complaints, maintaining a positive dining experience for all rest

Financial

• Compiled inventory lists and worked with vendors for product pricing and special orders.

• Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Product Promotion

• Up-sold products and motivated customers to upgrade current product plans.

Telephone Service

• Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Work Experience

Appliance Sales Specialist

May 2009 to Current

The Home Depot – Lawton, OK

• Described product to customers and accurately explained details and care of merchandise.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

• Maintained cleanliness and presentation of stock room and production floor.

Waitress/Cashier

January 2009 to April 2009

LonesStar Steak House – Lawton, OK

• Assisted customers with food selection, inquiries and order customization requests.

• Maintained cleanliness and presentation of stock room and production floor.

• Computed accurate sales prices for purchase transactions.

Sales Specialist

June 2008 to December 2008

TechSmart – Lawton, OK

• Resolved product/policy issues and shared benefits of new technology.

• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

• Worked under strict deadlines and responded to service requests and emergency call-outs.

Customer Service Representative

April 2008 to June 2008

Walmart – Lawton, OK

• Organized store merchandise racks by size, style and color to promote visually appealing environment.

• Assisted customers with food selection, inquiries and order customization requests.

• Maintained cleanliness and presentation of stock room and production floor.

Waitress/Cashier

January 2008 to April 2008

IHOP – Lawton, OK

• Assisted customers with food selection, inquiries and order customization requests.

• Maintained cleanliness and presentation of stock room and production floor.

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Warranty Administrator

June 2007 to December 2007

Assurant – Lawton, OK

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

• Implemented new processes and systems for improving customer service satisfaction.

Sales Representative

December 2006 to June 2007

Walmart – Lawton, OK

• Described product to customers and accurately explained details and care of merchandise.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Waitress/Cashier

March 2006 to May 2006

IHOP – Lawton, OK

• Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

• Maintained cleanliness and presentation of stock room and production floor.

• Assisted customers with food selection, inquiries and order customization requests.

Waitress/Cashier

January 2006 to April 2006

LonesStar Steak House – Lawton, OK

• Assisted customers with food selection, inquiries and order customization requests.

• Maintained cleanliness and presentation of stock room and production floor.

• Computed accurate sales prices for purchase transactions.

Sales Representative

October 2004 to February 2005

APAC – Lawton, OK

• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.

• Described product to customers and accurately explained details and care of merchandise.

• Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Educational Background

MacArthur High School, 2005

Lawton, OK USA

Diploma

High School Diploma

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