Customer Service Manager

DANIEL A. CRANE

**** ******** ***** • Bartlett, IL 60103 • 630-***-**** • **********@*****.***

PLANT MANAGEMENT … PRINTING OPERATIONS … CUSTOMER SERVICE EXCELLENCE

PROCESS IMPROVEMENT • STRATEGY DEVELOPMENT • TRAINING & DEVELOPMENT • PROGRAM IMPLEMENTATION

PRODUCTION MANAGER who combines extensive supervisory experience in quality standards, production scheduling, and plant operations to ensure compliance with corporate safety standards and management objectives. Specific areas of expertise include:

Production Management—demonstrate meticulous organization and planning abilities to maximize productivity, maintain operational efficiencies, update systems in a timely manner, and monitor and contain operating expenses. Forecast and order inventory to meet production schedule.

Leadership—hire and train personnel on production processes, safety procedures, and machine operation; establish standards of behavior through personal example; inspire confidence, commend excellent performance, and provide constructive criticism to empower staff to reach company and personal goals.

Quality Standards/Process Improvement—apply an in-depth knowledge of production processes to identify improvement opportunities, develop innovative solutions, and minimize quality defects.

Safety Compliance—inspect plant to identify safety violations, train plant personnel on safety procedures, and promote a safe working environment.

PROFESSIONAL EXPERIENCE

THE STRATHMORE COMPANY, Geneva, IL 2004 to 2010

Print production, distribution and fulfillment company

Plant Manager (2006-2010)

Managed safe, quality, efficient, and cost-effective production operations across three shifts with a team of 80 in estimating, customer service, pre-press, pressroom, bindery, IT, and shipping/receiving. Prioritized and scheduled jobs to meet work order specifications, reviewed work-in-progress for quality, assigned operators based upon ability levels, and resolved material, quality, machine, and engineering problems. Developed creative solutions to meet production schedules and maximize productivity. Accountable for maintaining department budgets and approving capital expenditures. Reported to the owner.

 Conferred with sales and prepared job estimates to ensure a high level of award based upon profit potential.

 Increased annual revenue 20% by expanding market focus from primarily travel-related industry to broader commercial accounts.

 Aggressive in winning and executing a more diverse mix of profitable print projects.

 Dramatically improved production workflow through manpower and equipment optimization; delivered jobs ahead of estimated production time 75% of the time.

 Introduced a waste tracking system that effectively reduced paper waste 5-10%.

 Significantly improved employee morale and fostered cooperation among departments and managers that increased productivity.

 Implemented a safety program and rewarded best practices that reduced workers’ compensation claims.

 Initiated a quality control program for reviewing and documenting print projects; maintained a sample room that enhanced sales effectiveness.

Pressroom Manager (2004-2006)

Managed all pressroom operations, including budget development and oversight. Scheduled and directed the activities of a team of 30 pressroom personnel. Accountable for quality control, production schedules, and equipment maintenance. Purchased consumables to support production schedules.

 Reduced consumables waste and decreased consumables expenditures.

 Maintained and repaired presses to minimize downtime.

DANIEL A. CRANE

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TARCO PRINTING, Itasca, IL 2001 to 2004

Printing and publishing company

Pressroom Manager / Consultant

Served as project consultant/manager on the purchase and installation of a $6MM Komori System 20 Half Web Press to increase sales of expanded job formats. Coordinated all aspects of installation, working closely with Komori project managers, subcontractors, and auxiliary equipment vendors.

 Launched press into production.

 Coordinated prepress operations, production scheduling, bindery and quality control.

 Hired a team of 12 and trained team on equipment operation. Maintained pressroom operations.

 Commended by Komori management on orchestrating the company’s most efficient installation.

STRATHMORE PRINTING COMPANY, Geneva, IL 1992 to 2001

Foreman / First Pressman

Supervised a 3rd shift department of 16 employees in a fast-paced production environment. Oversaw pressroom and bindery operations.

PRINTING EQUIPMENT EXPERIENCE

 Komori System 20 (23x20” cutoff) 6 unit long grain web press with Komori color control and WPC computer control register system. Versatech pattern remoist gluer/aqueous coating system, pattern perforator and pattern die-cutter. Komori System 20 combination folder, Vits high-speed sheeter, and Gammerler in-line trimmer.

 Harris M110B (26x17 ¾” cutoff) 6 unit web press with Harris Telecolor and WPC computer control register system. Harris duotrol water system and Quadtech levelers. Two Martin roll stands for double web capacity. WPC pattern remoist gluer/aqueous coating system and pattern perforator. Scheffer pre-folder, Harris combination folder, and Oxy Dry high speed sheeter.

 Hantscho Mark IV (26x17 ¾” cutoff) 6 unit web press with two Butler roll stands for double web capacity. Hantscho pattern perforator, combination folder, and high speed sheeter. Conventional feed water system.

 Hantscho Mark VI (38x22 ¾” cutoff) 6 unit web press with Dahlgren water system. Two Butler roll stands for double web capacity. WPC pattern remoist gluer and perforator. Scheffler pre-folder, combination folder and Hantscho sheeter. Mako Tek turn bay, four station in-line with WPM rotary knife cutter and die cutter, pocket pattern gluer, strip gluer, and complete conveyor belt delivery system.

 Harris M1000 (36x23 9/16” cutoff) 6 unit web press with brush roller water system. Equipped with pattern remoist gluer and perforator, double former folder, combination folder, Oxy Dry high speed sheeter, custom built three knife in-line trimmer and Quad Tech auto register system.

References furnished upon request

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