Customer Service Manager
Resume:
Alicia Nissel
Charlotte, NC 28203
******.******@*****.***
QUALIFICATIONS SUMMARY
Extremely dependable and loyal employee
Well qualifed with Microsoft Excel, Microsoft OneNote, Microsoft Office, and Microsoft Powerpoint
Able to type 85 words per minute
Able to work flexible hours
Always takes initiative
Works with a positive attitude
Eager to achieve work related goals
Gets along with peers, management, and clients
Uses downtime productively
Professional appearance
PROFESSIONAL EXPERIENCE
Coonskin Park Swimming Pool, Charleston, WV
Lifeguard (5/2010 - Present)
Ensures safety in the pool area at all times; responsible for basic pool maintenance and maintaining water quality standards ; monitor all swimmers at all time to ensure safety; report any unusual activities or unsafe conditions to managers; have excellent swimming abilities; work under little supervision; be trained in first aid; be aware of all rules and regulations of facility; ability to work with children and adults; ability to read signs and labels as well as follow directions; must have Life Guard Certification; CPR Certification; CPO Certification; ability to work outdoors in extreme heat; lift/carry minimum of twenty pounds; work odd and unusual hours.
Journey's Kids Shoe Store, Charleston, WV
Sales Representative (1/2010 - 5/2010)
Greeting and helping customers; running cash registers; performing returns and shipments; offering customer service; being able to work efficiently under stressful situations; ability to open/close store; re-stocking inventory; keeping store and stock room clean and organized; constructing display shelves so they are new and attention grabbing to customers.
Private Investegation Agency, Charleston, WV
Receptioniost (9/2009 – 4/2010)
Answer phones; take messages; run errands for lawyers; lots of computer data input; worked daily with Microsoft Office tools; kept data organized; arranged meetings; organize mail.
Charleston Dental, Charleston, WV
Front Desk Receptionist (7/2009 – 4/2010)
Answer phones; medical billing; providing customer service; scheduling appointments; cleaning; ordering supplies; running errands for dentists; sending out reminders for patients; collecting and sorting mail.
Highland Hospital, Charleston, WV
Behavior Health Specialist - BHS (3/2009 - 9/2009)
Obtain patients vitals; over see patients during recreational and personal activities; react quickly in stressful situations; assisted with their Activities of Daily Living (ADL); kept hourly notes and feedback on each patient at all times; file charts; answer phones; fill out applications for future patients; provide body searches for all incoming patients; provide multiple room searches daily.
Charleston Area Medical Center (CAMC) Memorial, Charleston, WV
Receptionist (12/2007 – 12/2008)
Filling charts; billing; answering phones; transporting patients; cleaning rooms; providing patients with assistance when necessary; assisting in physical therapy participation; operation Microsoft Office programs; monitoring patients vitals; assisting secretary with
organization tasks.
C2 Modeling Agency
Model (7/2008 – 7/2009)
Participate in promotions for various companies; understand directions; work extremely well with others; be able to work long hours; do well in stressful sitatuions; photo shoots; runway; acting; traveling; workshops.
Journey's Shoe Store, Charleston, WV
Sales Represenative (3/2008 - 10/2008)
Greeting and helping customers; running cash registers; performing returns and shipments; offering customer service; being able to work efficiently under stressful situations; ability to open/close store; re-stocking inventory; keeping store and stock room clean and organized; constructing display shelves so they are new and attention grabbing to customers.
Planet Tan, Charleston, WV
Front Desk/Receptionist (10/2007 – 6/2008)
Schedule appointments; answer phones; order supplies; organize mail; clean up the front office; run cash register.
Abercrombie & Fitch, Charleston, WV
Model (8/2007 - 12/2007)
Run cash register; greet customers; provide customer service; answer phones; straighten show rooms.
Heretic Tattoo's, South Charleston, WV
Receptionist (2/2007 - 8/2007)
Greet customers; answer phones; schedule and organize appointments; open and close shope; ability to manage shop alone when needed; keep shop clean and organized; steralize work space after each customer; organize mail and packages; re-order and keep supplies stocked at all times; operating cash register; being comfortable with microsoft as well as microsoft excel.
Circuit City, Charleston, WV
Sales Representative (6/2006 - 1/2007)
Greeting customers; helping customers with questions and products; able to work efficiently and stay calm in stressful situations; promoting sales; running a cash register; being in charge of a particular sales area; restocking shelves; keeping areas clean and organized; helping customers with returns and customer service; always providing responsible and organized characteristics.
Region's Top 5 Highest Percentage of Circuit City Advantage Care Plan Sales
EDUCATION
N/A – UNC Charlotte
N/A - Marshall University, Huntington, WV 2010 - Current
2008 - 2009
N/A - University of Charleston, Charleston, WV 2007 - 2010
Riverside High School, Belle, WV 2007
________________________________________
ACHIEVEMENTS
(2005-2007)
Captain of Volleyball, Tennis, and Cheerleading Team
(2005-Present)
National Honors Association Member
(2005-2007)
Completed over 150 Community Service Hours
(2006-2007)
Finalist in Math Field Day Competition
(2006-2007)
State Finalist Tennis Number 1 Singles/Doubles Team
(2007)
Received the West Virginia Promise Scholarship
(2007)
Graduated Top 5 of Riverside High School’s Class of 2007
(2007- Present)
College Deans List
References
Phyllis Spangler
Manager
Highland Health Center
300 56th Street
Charleston, WV 25304
Marc Sanger
Manager
Journeys
3000 Charleston Town Center
Charleston, WV 25389
Scott Yates
Manager
Journey's Kids
3000 Charleston Town Center
Charleston, WV 25389
Drew Garten
Manager/Lifeguard
Coonskin Pool
2000 Coonskin Drive Charleston
Charleston, WV 25311
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