Quality Assurance Manager
Resume:
Tzvi Klein
Lakewood, NJ, *****
Phone: 732-***-**** Cell: 917-***-****
E-mail: ******@*****.***
COMPLIANCE OFFICER
> Impressive, fast track career marked by a demonstrated ability to understand company’s objectives and effectively implement their policies. Works closely with Senior Management of Compliance and Broker Operations.
> Well versed in all applicable guidelines of the securities industry.
> Identified and corrected lapses in Options procedure, resulting in a 20% improvement of audit rating.
> Streamlined Account Transfer process, resulting in a 50% reduction of manual effort and shortened the process from 2 weeks to 6 days.
LICENSES
Series 3, 4, 6, 7, 24, 30 and 63.
EXPERIENCE
TrackData Securities Corporation, New York, NY 2000 - May 31 2011
Vice President 2007 – May 31 2011
Management
> Managed a staff of 5 employees. Oversaw compliance responsibilities of 20 employees within other departments.
Compliance – New Accounts, Transfers and Options 2004- May 31 2011
> Set up mandated policies and procedures for the following departments: Compliance, Purchase and Sales, Cashiering, New Accounts (Client-Onboarding) and Transfers. Responsible for documenting policies and procedures in the Firm’s WSP (Written Supervisory Procedures), and Quality Assurance/Testing.
> Ensured that departments are in adherence with the Firm’s and Government’s policies in regards to Patriot Act, OFAC (Office of Foreign Assets Control), AML (Anti Money Laundering), CIP (Customer Identification Program), KYC (Know Your Customer), Customer Privacy Protection Policies, and Options.
> Participated in audits by Independent Auditors and regulators such as SEC (Securities and Exchange Commission), FINRA (Financial Industry Regulatory Authority, formerly NASD), CBOE (Chicago Board Options Exchange), and NFA (National Futures Association).
> Identified lapses in FINRA Options audits and implemented needed modifications. As a result, audit ratings have improved by 20%.
> Streamlined the Account Transfer process to be in compliance with newly revised FINRA rules. Worked closely with Senior Vice Presidents of Compliance and Broker Operations to bring the ACATS (Automated Customer Account Transfer Service) procedures in adherence with new FINRA rulings. The Transfer process has improved by 50% and the work effort shortened from 2 weeks to 6 days.
> Acted as compliance liaison for various departments in the company.
Tzvi Klein Page 2
> Signed off on group’s outgoing correspondence, ensuring compliance with the Firm’s policies and procedures.
> Ensured that all Retail & Institutional Accounts are opened in compliance with company’s internal requirements.
> Revised workflow of ACATS process, significantly reducing exposure of short trading on outgoing transfers. In addition, the workflow of buying power and position postings on incoming transfers was also modified thereby reducing risks.
ROSFP - Registered Options and Security Futures Principal (Formerly known as CROP- Compliance Registered Options Principal)
> Took the initiative to create a simplified Options Account agreement, removing extraneous information and ensuring that all required data is received from client.
> Was Responsible that all Options literature, account agreements, sign-off and filings of 3070s are in compliance with FINRA.
Web Design
> Worked closely with Information Technology department, instructing software developers on new requirement specifications. Ensures that all information mandated by FINRA is obtained from client and stored in database.
> Designed a more efficient and secure web sign-up process for new accounts.
> Ensured that required disclosures are posted and updated as needed on all web sites.
> Tested and signed off on all enhanced versions of the software.
Training
> Trained new hires in the proper method of reviewing new account applications, options, transfers and stock certificate deposits. Instructed them in the company’s rules and requirements, ensuring all conditions are met.
> Educated various departments on Patriot Act, KYC and other regulations.
Previous Positions
Manager 2004 – 2007
Assistant Manager 2002 – 2004
Team Lead 2001 – 2002
Representative 2000 – 2001
MetLife, New York, NY 1997 - 1999
Investment Executive
> Managed retail insurance sales, consisting of individual clients as well as institutions.
> Increased business for branch in Life, Disability and Long Term Care Insurance.
> Improved overall branch performance in Mutual Fund and Annuities Sales.
> Trained other representatives in presentation and selling techniques.
EDUCATION
Baruch College, UJO Division, New York, NY - Windows NT Networking – MCP - 2000
Beth Hatalmud Rabbinical College , Brooklyn NY – Talmudic Law – BA - GPA 3.5 – 1990
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