Customer Service Technician

Brian C. McDaniel

*** ******* **. **.

Port Charlotte, Fl. 33952

Cell 410-***-****

Email: ***************@*****.***

CST/NETWORK TECHNICAN

SUMMARY OF SKILLS

A highly accomplished, and disciplined telecommunications professional seeking to contribute to and grow with an innovative company. Recognized as a team and performer, consistently completing assignments on time with great quality. Results-oriented individual with an exemplary track record of success in safety and regulatory compliance, quality control, customer service, splicing(both copper and fiber), installation and repair.

CORE STRENGHTS

Safety Systems/ Training

Splicing

DSL,DS1,VDSL

CAT 5 Data Networks

Diagnose/Troubleshoot Problems

Installation, Service & Repair

Process Control/ Improvement

Team-Oriented

TRAINING & CERTIFICATIONS

VERIZON COMPANY TRAINING

Fiber Optic Splicing

Copper Splicing

Pole Climbing

Basic Installation and Maintenance

Fault Locating

ADSL Basics and Repair

FiOS I&M Voice & Data Services

FiOS I&M Video Services

KEY QUALIFATIONS

Strong time management skills, highly organized, self-directed, and efficient; consistently meet stringent deadlines.

Excellent interpersonal skills; team player recognized for propensity to establish and maintain solid relationships with co-workers, subcontractors, and management.

Ability to quickly and appropriately troubleshoot and repair problems on-site.

Performed duties as Outside Plant Technician; skilled in splicing, rehabilitation work, defective pair recovery, and experience creating a complete fiber network.

Coordinated job sites, ordered parts, and managed inventory.

JOB HISTORY

Verizon

CST/FiOS Technician Annapolis MD Feb. 2005 – Jan. 2010

Ricoh Business Solutions

Copier/Network Technician Sarasota FL Nov. 2003 – Jan. 2005

Meridian

Copier/Network Technician Alexandria VA Dec. 1999 – Aug. 2003

Ikon Office Solutions

Copier Technician Alexandria VA Jun. 1995 – Dec. 1999

Giant Foods

Porter/ Stock Annapolis MD Oct. 1991 - Jun. 1995

References and Supporting Documentation Furnished Upon Request

Contact this candidate