ASIA C. WHITE

q0ccyt@r.postjobfree.com

678-***-**** Present Address

*** *** ******, *** #*

West Haven, CT 06516

OBJECTIVE

Seeking an internship wherein my solid academic background, strong organizational, interpersonal, and communication skills and attention to

details can contribute to the Human Resources needs of an organization.

EDUCATION

The University of New Haven, West Haven, Connecticut

Master of Science, Industrial and Organizational Psychology May 2013

The University of Georgia, Athens, Georgia

Bachelor of Science, Psychology, May 2009

Overall GPA: 3.3/4.0; Major GPA 3.61/4.0

Relevant Coursework

Psychology of the Workplace

Statistics and SPSS

Organizational Behavior

Industrial Psychology

Research Methods and Design

Research Analysis in Psychology

EXPERIENCE

Customer Service Representative- Verizon Wireless, Orange, Connecticut September 2011-Present

Routinely support the sales team, ensuring store and sales representatives attain monthly goals

Effectively present Verizon Wireless policies, brochures, and information to clientele

Perform service options for customers through the use of My Verizon Express, a tool for customers to manage their own accounts

Customer Service Representative- Verizon Wireless, Newnan, Georgia December 2009-August 2011

Expedited customer service in a fast paced retail environment averaging 50 customer per day

Researched and resolved account billing problems and service equipment issues

Accountable for the physical inventory of all devices and accessories, as well as weekly box counts

Trained personnel in use of new releases

Student Assistant Main Library Mailroom- The University of Georgia, Athens, Georgia August 2008 –May 2009

Processed mail including operating a mail machine to seal and meter envelopes and a computing scale to compute the postages of the different mail types with the use of rate charts to deliver first class, registered, and overseas mail

Communicated with departments as necessary and provided information on mail service and postal regulations and procedures

Checked and re-routed unidentified mail; maintaining essential postal security and required records of postal charges to departments

Student SkySuite Ambassador- The University of Georgia, Athens, Georgia August 2008- November 2008

Acted as a liaison between Premium Seating Director, suite holders, caterer, cleaning attendants and Athletic Association personnel

Served as a host and goodwill ambassador to over 60 suite holders and their guests at all home football games

Utilized communication and customer service skills to fulfill the requests and insure proper servicing of the suites

Regulated and enforced compliance of the University’s Stadium policies to enforce safety rules and regulations for over 30,000 guests

Reservation –Customer Service Agent- Airtran Airways, Carrollton, Georgia May 2007-August 2007

Expedited customer service in a fast-paced environment averaging 110 calls per day

Consulted with clients concerning flight information and daily price quotes

Collaborated with team members on ways to provide better customer service

HONORS and SKILLS

Hope Scholarship

National Dean’s List

Dean’s List

National Honor’s Society

Who’s Who Award

Psi Chi Honor Society

Delta Epsilon Iota Academic Honor Society

Computer Skills: Microsoft Office (Word, PowerPoint, Excel, and Outlook) and SPSS

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