Customer Service Management

JOHN KEVIN GOSS

**** **** ***** ***** | ***** Houston, TX | 291-***-**** | 281-***-**** | **********@*****.***

LOGISTICS & SUPPLY MANAGEMENT

SUPPLY and LOGISTICS professional with an impressive track record of driving organizational performance through the strategic alignment and execution of supply and logistics operations. Disciplined and resourceful team leader with the exceptional capacity to multitask in a fast-paced environment, manage competing priorities with ease while achieving organizational and customer objectives within military and civilian environments.

SUMMARY OF QUALIFICATIONS

LOGISTICS OPERATIONS | INVENTORY CONTROL | MATERIAL MANAGEMENT | PURCHASING | ERP/MRP SYSTEMS

TRANSPORTATION MANAGEMENT | ROUTE PLANNING & SCHEDULING | THIRD PARTY LOGISTICS

• Solid knowledge, understanding, and experience with military rules and regulations pertaining to military supply systems.

• Experienced in warehouse layout and design in a diverse range of warehouse environments including secure military bases and refrigerated and temperature controlled environments.

• Multi-faceted and highly accomplished logistical and management supervisor with extensive experience in property accountability and personnel management.

• Extensive experience in the development and execution of programs to ensure maximum utilization of logistical resources.

• Proven ability to build and manage a workforce based on organizational goals, budget considerations, and staffing needs.

• Bilingual skills with proficiency in German.

• Technical skills include Microsoft Office applications, Adobe Page Maker, Illustrator, Photoshop, and FrontPage, Microsoft and Apple operating systems, and SAP ERP/MRP systems.

PROFESSIONAL EXPERIENCE

KELLOGG BROWN & ROOT | 2004-2011

Customer Service Representative \ LOGCAP III (Ba’Qubah Airbase, Iraq • 2009-2011)

Sole customer service representative serving the C3 Warhorse base with a population of 5,000. Direct responsibility for managing military and civilian personnel needs regarding all life, health, and safety issues. Served as chief liaison between military and external organizations charged with the receipt, prioritization, planning, and assignment of service order requests, coordinating work order approvals and assignments throughout the base.

• Supervised a staff of four with managerial responsibility for all service desk training and process development.

• Oversaw project facilitation functions to ensure all work requests and facility and equipment maintenance activities were in compliance with requirements stipulated by the U.S. Government appointed defense contract management agency (DCMA).

Logistics Coordinator (Site III, Kandahar Air Base (KAF), Afghanistan • 2005-2008)

Coordinated the receipt, storage, transport, and control of all material transactions from outlying forward operating bases supported by KBR CJOA-SOUTH with responsibility for the timely and accurate of all incoming material requests. Maintained all documentation pertaining to the control and dispersion of materials on property book, assigning and tracking all hand receipts to reflect all inventory transactions including equipment turn-in, maintenance, and disposal. Supervised all FOB yard activities with full accountability for all material and inventory control.

• Assisted combined/joint operations area (CJOA) with the planning and coordination of troop deployments and personnel flights.

• Led the coordinated material management efforts with KAF, KBR, and U.S. Military supply organizations in the acquisition, documentation, transfer, and control of excess materials, reducing costs while maximizing working inventory levels for troop utilization.

Warehouseman, Class 1 (Bagram Airbase, Afghanistan • 2004-2005)

Led and managed warehouse functions pertaining to the receipt, packaging, storage, and transportation of $30K to $100K in daily deliveries of fresh fruit and vegetables for distribution to Bagram Air Base and all outlying FOB throughout Afghanistan. Managed and oversaw vehicle and transportation operations including all planning, documentation, loading, and tracking of military transports for proper Class 1 shipping of fresh produce.

T.G.I. FRIDAYS RESTAURANT, Benjamin Franklin Village, U.S. Army Heidelberg, Germany | 2004

Stewart/Inventory Control Manager/Health Inspector, Product & Food

Supervised the receipt, storage, issue, and control of supplies and equipment with responsibility for the daily restocking and replenishment of perishable food items used daily by restaurant personnel. Maintained strict quality standards through the use of first-in first-out inventory rotation policies. Fully responsible for the accurate documentation of all inventories, performing weekly inventory audits to ensure compliance with all product marking and storage procedures and records management to reduce liability associated with excess, damaged, and obsolete inventory.

• Established inventory and procurement processes and order levels contributing to reduced costs and a $1.2 million profit within the first six months of operation.

UNITED STATES GOVERNMENT GENERAL SERVICES, Germany | 1992-2003

Photographer & Graphic Artist (United States Army Headquarters, Heidelberg, Germany • 1999-2003)

Official photographer for the Office of the Commanding General and Deputy Chief of Staff Engineers with primary responsibility for the documentation of significant military events, projects, and personnel through the use of photography. Served as public affairs representative for the USAREUR Corps of Engineers responsible for the preparation of divisional briefings, visual displays, and correspondence for a wide range of military hearings, briefings, and programs. Unit operations supply officer responsible for the coordination and preparation of personnel to ensure deployment readiness including the resolution of payroll and workplace issues.

Photo Lab Supervisor (Visual Information Services Europe, Heidelberg, Germany • 1996-1999)

Photo laboratory supervisor responsible for the planning, coordination, and evaluation of all work assigned to the lab with specific responsibility for the management and processing and reproduction of negatives, film, and digitized material. Managed and oversaw all lab work requests, evaluating request for compliance with all military regulations and coordinating equipment and personnel resources to properly plan and execute the distribution of workloads to specific work areas. Served as advisor to the commander of the Criminal Investigative Division.

• Provided technical assistance to all USAREUR Photo Labs and USAREUR Visual Information Support Center Directors on the procurement, maintenance, and operation of all digital and conventional photographic equipment.

• Fiscal responsibility for the preparation and administration of annual budgets and projected equipment procurement needs in accordance with the unit's five-year plan.

Still Photographic Technician & Specialist (Campbell Barracks, Heidelberg, Germany • 1992-1996)

Official photographer for commanding generals and high-level dignitaries with responsibility for the documentation and printing of official photographs and slides of all military related events. Documented all evidence photography for the Office of Criminal Investigations Division. Served as Quality Control Manager and Hazardous Waste Monitor.

Customer Service & Quality Control Supervisor/Photojournalist (Ramstein AFB, Germany • 1987-1992)

Personal photographer to General Shalikashvili with responsibility for the documentation of the actions of all military personnel during wartime efforts including aircraft mishaps, special investigations, and security related issues.

MILITARY CAREER

Honorably discharged from the United States Air Force after completing 12-years of active military service.

EDUCATION & PROFESSIONAL DEVELOPMENT

Syracuse University, Syracuse, NY

Photography School for Military Photojournalism

University of Tennessee, Knoxville, TN

Undergraduate Studies, General Studies (64 credit hours)

TRAINING & DEVELOPMENT

Air Force Supply & Logistics Material Handling • Photojournalism Course • Emergency Medical Technician Training

Elements of Management Analysis • Federal Appropriations Law • Counseling Tech. Supervisor • Fundamentals of Writing

Effective Communications with Customers • Supervising the Problem Employee • Management Decision Making

Leadership Education & Development Supervisory Course • Budgeting & Accounting

Project Management Working & Planning

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