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Administrative Assistant Customer Service

Houston, Texas, 77081, United States
June 26, 2011
Contact Info:


**** ******* #****

Houston, TX **081



To utilize my career experience in a professional environment where there is room to excel.


STAFF ASSISTANT/ RECEPTIONIST; Houston, Texas 04/07-07/09

Hines PM

• Served as a receptionist – answered multi lines

• Managed company inbox

• Dispatched staff to respond to tenant requests

• Greeted visitors

• Managed visitor log

• Issued access badges

• Data Entry: Placed work orders from tenants in Aware software

• Verified invoice to check amounts

• Organized files

• Maintained and stocked kitchen area

• Ordered supplies

• Processed mail/incoming and outgoing mail and packages

• Scanned documents

• Maintained office equipment

• Coordinated art gallery events

RETAIL SALES/TRAINER/CASHIER; Houston, Texas 02/05-04/07

Banana Republic

• Served as a sales associate

• Trained approximately 40 new hires on company background and principals

• Created store specific training guide for new hires

LONG TERM TEMPORARY POSITIONS; Houston, Texas 09/04-02/05

Burnett Personnel

Administrative Assistant for a Retail Specialty Store/Receptionist

• Answered phones

• Made travel arrangements for immediate supervisor

• Updated certifications for drivers

• Logged mileage for drivers

Corporate Office and a Media Advertising Company/Administrative Assistant/Receptionist

• Answered phones

• Corresponded for ad agency with buyers to acquire/maintain accurate airtime

• Prepared documents in both Word and Excel

• Developed filing system to track purchased airtime

• Used industry specific computer system to track airtime


COFFE SHOP ASSISTANT; Houston, Texas 09/01-04/02

Bering Hardware

• Served and sold coffee and gourmet foods

• Managed and sold outdoor accessories

RETAIL MANAGEMENT; Houston, Texas 05/95-08/02

Palais Royal, Talbots and Accente

• Performed HR duties that included staffing, termination and disciplinary actions of employees

• Conducted daily meetings for sales associates

• Provided counseling on productivity goals, policy changes and loss prevention

• Provided personal customer service to individual patrons by successfully satisfying customer needs and by resolving customer challenges

• Successfully handled large sums of money with minimal overages/shortages

• Tracked merchandise delivery/transfer/departure


BA DEGREE – Psychology; University of Houston


Beginner-Intermediate MS Word, Excel, Outlook, PowerPoint, Access