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Administrative Assistant Customer Service

Houston, Texas, 77081, United States
June 26, 2011
Contact Info:

**** ******* #****
Houston, TX **081

To utilize my career experience in a professional environment where there is room to excel.


STAFF ASSISTANT/ RECEPTIONIST; Houston, Texas 04/07-07/09
Hines PM
• Served as a receptionist – answered multi lines
• Managed company inbox
• Dispatched staff to respond to tenant requests
• Greeted visitors
• Managed visitor log
• Issued access badges
• Data Entry: Placed work orders from tenants in Aware software
• Verified invoice to check amounts
• Organized files
• Maintained and stocked kitchen area
• Ordered supplies
• Processed mail/incoming and outgoing mail and packages
• Scanned documents
• Maintained office equipment
• Coordinated art gallery events

RETAIL SALES/TRAINER/CASHIER; Houston, Texas 02/05-04/07
Banana Republic
• Served as a sales associate
• Trained approximately 40 new hires on company background and principals
• Created store specific training guide for new hires

LONG TERM TEMPORARY POSITIONS; Houston, Texas 09/04-02/05
Burnett Personnel
Administrative Assistant for a Retail Specialty Store/Receptionist
• Answered phones
• Made travel arrangements for immediate supervisor
• Updated certifications for drivers
• Logged mileage for drivers
Corporate Office and a Media Advertising Company/Administrative Assistant/Receptionist
• Answered phones
• Corresponded for ad agency with buyers to acquire/maintain accurate airtime
• Prepared documents in both Word and Excel
• Developed filing system to track purchased airtime
• Used industry specific computer system to track airtime


COFFE SHOP ASSISTANT; Houston, Texas 09/01-04/02
Bering Hardware
• Served and sold coffee and gourmet foods
• Managed and sold outdoor accessories

RETAIL MANAGEMENT; Houston, Texas 05/95-08/02
Palais Royal, Talbots and Accente
• Performed HR duties that included staffing, termination and disciplinary actions of employees
• Conducted daily meetings for sales associates
• Provided counseling on productivity goals, policy changes and loss prevention
• Provided personal customer service to individual patrons by successfully satisfying customer needs and by resolving customer challenges
• Successfully handled large sums of money with minimal overages/shortages
• Tracked merchandise delivery/transfer/departure


BA DEGREE – Psychology; University of Houston


Beginner-Intermediate MS Word, Excel, Outlook, PowerPoint, Access