Jennifer Reddick

214-***-****

pykbdk@r.postjobfree.com

PROFESSIONAL OBJECTIVE: Seeking a guest service representative position where I can use my customer service skills in the hotel industry.

EDUCATION:

El Centro College - Paralegal Certificate – AAS Degree July, 2008-- December, 2010

Cosmetology Career Center - Aesthetician License, April, 2006

The University of North Texas - Bachelors of Science -Early Childhood Education December, 1998

WORK HISTORY:

Catholic Charities of Dallas, TX Volunteer Immigration and Legal Services Conducts consultation interviews with clients to determine citizenship, conducts citizenship prep interview, files legal documents, and types cases and notes in Legal Logix computer system.

November 2011- Current.

Walters, Balido, and Crain, LLP Dallas, TX Dallas, Texas Record and Information Clerk ---

November, 2010 June 2011

Organized, retrieved, and updated information needed by the firm, worked with paper

documents stored in file cabinets, and electronic documents, good interpersonal skills, flexible,

and worked with highly sensitive and confidential documents.

Macy’s Department Stores Plano, TX October, 2008--January 2009 greets all walk in customers promptly with a friendly smile and attitude, personable, outgoing, understands the merchandise, the features, and benefits, remains current and knowledgeable on register systems, maintains a portion of the selling floor, has prior selling skills, and has experience in the service industry.

Carrollton Farmers Branch ISD Substitute teacher Carrollton, TX August 2008 May 2009

Enjoys children, teaches children life skills, ability to handle classroom behavior situations, uses a resource kit, ability to function as a professional, ability to present stimulating lesson plans, fill-in activities, and ability to keep students on task.

Elizabeth Arden Day Spa Esthetician-Dallas, TX April 2008-May 2010 Loves skin care, enjoys people, excellent interpersonal skills, aware of others reactions, understands clients needs, wants, identifies the nature of the problem, determines the right tools to use for the job, recognizes infectious diseases, builds a stable profit margin, keeps inventory, retains clients, knows how to market services, and attracts new ones.

Lifetime Fitness Club and Day Spa Carrollton, TX November 2008 March 2010 Loves people, manages own time, and time of others, negotiates rental contracts, has knowledge of equipment selection, greets all customers promptly, remains current on register systems, strong phone skills, applies makeup on customers and performs makeovers, understands own merchandise, features, and benefits, and remains current on knowledge in skin care and technology.

Macy’s The Shops at Willowbend Plano, TX September 2007 January 2008 Proficent at selling, delivers outstanding customer service, greets all walk in guests promptly and with a friendly smile, attentive, understands the merchandise, the features, and benefits, remains current and knowledgable on register systems, maintains a portion of the selling floor that I am responsible for, outgoing, remains professional and friendly when relating to guests and associates.

Sterling Temporary Staffing, Inc Dallas, TX February 2007 March 2008 Outgoing and friendly to prospective tenants, understands prospective tenants wants and needs, can explain fees, space, and has the ability to remain professional and calm when relating to people.

BG Personnel Dallas, TX March 2008 October 2009 Understands the TAA lease documents, effectively markets the community, processes prospective resident application, uses opening and closing techniques, friendly, outgoing professional, and has Fair Housing Compliance Certification.

Face Logic Spa Frisco, TX June 2006-July 2008 Loves skin care and people, develops and maintains my own clientele, including phone contact, letters, and follows up on customer requests ,ensures customers are satisfied, remains current and knowledgeable on register systems, friendly and attentive professional.

VOLUNTEER EXPERIENCE:

Legal Aid of Northwest Texas - August 2010 to present –Participated in outreach clinics in community centers, and worked in the Legal Aid Office.

Life Care Center of Plano July 2009- present –Volunteer-Communicates with residents and serves ice cream in the ice cream shop to guests, residents, and staff.

AWARDS:

President’s Honor Roll Fall-Spring 2009-2010 at El Centro College

Phi Theta Kappa Honor Society Member Fall-Spring 2009-2010 at El Centro College

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