Customer Service Manager
Resume:
Chandni Dave
Dublin OH ***17
Phone: 313-***-****
Email: pwu50d@r.postjobfree.com
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PROFESSIONAL OBJECTIVE
A capable and enthusiastic person with a vast and progressive experience of more than four years in HR administration skills, recruiting and customer service, who enjoys challenges and learns quickly, seeks a career opportunity in a well established company.
Zeal to grow in career, aptitude to learn more in life and to establish myself in a stable progressive company which offers opportunity to grow & learn.
CORE SKILLS
• Excellent experience in recruitment of contract, contract-to-hire and direct hire professionals for IT, Finance, Insurance and Heath care industries.
• In-depth ability to operate a variety of systems, word processing(MS Word), spreadsheet and data base applications(MS Excel, Access) to create, maintain and process files and records
• Excellent verbal and written communication skills and ability to handle multiple tasks at the same time
• Strong ability to learn, apply, and explain rules, policies, and procedures
• Exceptional ability to establish and maintain cooperative working relationships
• Profound ability to receive the public in person and over the phone utilizing tact and diplomacy in dealing with sometimes hostile clients
• Honest ability to maintain confidentiality of work records.
• My greatest asset is I am confident in my abilities to perform any HR recruiter position you may have; I will blend right in to the workforce.
EDUCATION
• Bachelors of Health Care Management, Franklin University, Columbus, Ohio
(August 2009)
• Post graduate Medical laboratory technologist certification, Gujarat, India
(September 2004 to August 2005)
• Bachelor of Science, Major: Chemistry, Gujarat University, India
(August 2000 – May 2003)
COMPUTER SKILLS
• MS Office Products including Microsoft Word, PowerPoint, Microsoft Project, MS Visio
• Spreadsheet and Data base applications: MS Excel, Access
• Email Clients: Microsoft Outlook, Lotus notes and Constant Contact
PROFESSIONAL EXPERIENCE
Sr. Recruiter and Account Manager, Comtech Global Inc, Worthington, Ohio
(Jan 2010 – Current)
• Responsible for direct recruitment of contract, contract-to-hire and direct hire IT professionals for Business Analyst, Project Managers, UI professional, Developer and Designer positions
• Developed strategically approach to source and recruit top candidates by utilizing online resources, trade publications, research included working with an internal sourcing team and self-sourcing and reaching out to both active and passive candidates through job boards, referrals and cold-calling
• Used web tools such as Constant contact, yahoo and Google Groups, Web blogs and Websites such as corp2corp, indeed.com, monster, and career builder to find the right candidate according to job requirement.
• Responsible for building solid relationships and follow up with client and employee that led to “closing the deal” with candidates who were recruited for various positions
• Manage weekly payroll for direct, contract and contract-to-hire employees
• Accountable for all business development, client relations, Internet/Intranet recruiting, and client/employee referral programs
• Negotiated hourly billing rates, relocation packages and travel expenses with hiring managers, and hourly pay rates with contract employees
• Work closely with the client hiring managers to understand the exact job requirements and to provide the best matching candidate for the position
• Work and maintain close relationship with hiring managers and department managers to coordinate planning activities regarding hiring, trends, needs and recruiting strategies
Office Manager and HR assistant, Professional Home Healthcare, Plymouth, Michigan
(August 2007 – May 2009)
• Liaising with internal employees, contractors, patients & affiliate doctors.
• Handled recruitment of Physiotherapists, Doctors, Nurses and Office Assistants.
• Managed records and information about home patients and out-patients
• Coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives
• Organize & Keep track on the organized couriers & logistics.
• Occasional PA support to senior management
• Organize staff social events
• Managed office correspondences including opening, sorting, and distributing incoming correspondence, faxes and email
• Handled pay roll for the employees and bank related task for office
• Performed a variety of general office tasks, faxes, email, operating routine office equipment and sorting and distributing mail as assigned
• Prepared and organized presentation events for the Clients and Doctors
Medical Lab technologist and Office assistant
Sterling Hospital Ahmadabad, India (July 2005 to Jan 2007)
• Performed Haematology, Clinical and biochemistry pathology tests.
• Data entry of each test in system
• Prepared the Test Reports
• Informed all the results to the Doctors and in patient wards
• Answer telephones, and direct calls efficiently or take accurate messages where appropriate
• Scheduled the phlebotomists for the visit and the out patients
• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and presentation software
• Respond to email inquiries
• Document and file all company correspondence
Program Executive and Radio Announcer
All India Radio, Gyanvani Radio (IGNOU) Ahmadabad, India (May 2005 to Jan 2007)
• Prepared program listing for the coming months
• Helped Station Director to select the type of programs to be broadcasted
• Step by step followed the process to schedule the program experts, studio and worked closely with the studio artists
• Prepared and inspected the scripts, hosted the talk shows, live broadcasted programs and phone in live programs.
• Built close relations with the clients for the advertisement to broadcast
Teaching Faculty, Net Vision Web Technologies Pvt. Ltd, (August 2001 – January 2003)
• Taught C, C++ and MS Office Suite
• Helped prepare and grade exams and course homework
References
• Available upon request
Contact this candidate