Customer Service Sales Assistant Manager Business |
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Erica Jefferies
*/**/****
**** ********** **. ***. *
Cleveland, Ohio, 44120
216-***-****
pwh8k4@r.postjobfree.com
OBJECTIVES
HI, I am a full time mom, part time writer, and online student attending The University of Phoenix. I took a year off to nurture my new baby, and I am now ready to re-enter the work field.
EDUCATION
University of Phoenix
Anticipated Graduation Date: 2013
Bachelor of Business Administration
EXPERIENCE
Direct Care support | Koinonia Homes
November 2, 2009 – June, 2010
Assisting MRDD individuals with basic everyday tasks, meal prep, event planning, and activity coordinating.
Office Assistant/Educational Aide – Loving cup Solutions
April 2007- July 2009
As an assistant I received, sorted, and distributed mail. Answered telephones, copying, faxing, and scanning of documents.
Lead exercises to teach children to recognize colors, shapes, letters, and numbers; conduct activities designed to improve large and small muscle control and eye/hand coordination. Also perform miscellaneous job – related duties as assigned.
Retail Sales – Forever 21
October 2007 – December 2008
Greet Customers, arrange and display merchandise, assist customers in finding and purchasing merchandise, preserve the stores visual presentation, and provide exceptional customer service.
Retail Sales – Urban Outfitters
September 2006 – November 2007
Be knowledgeable of all store merchandise, Create a fun/helpful environment for our shoppers, assist customers with making a purchase, and increase department productivity and sales outcomes
Phone Sales Representative – The Mortgage Zone
May 2005 – April 2007
Business, Insurance, and Outbound Telemarketing services Contact businesses or private individuals by telephone.
Explain products or services/prices, and answer questions from customers. Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs of specific individuals.
SKILLS
Excellent customer service, Great listener, Patience, Good organization, Good communicator
Experienced Windows user, Microsoft word, Excel, PowerPoint, Adobe, Record Management
VOLUNTEER EXPERIENCE
Dresser/Dana Buchman – Saks Fifth Avenue
Help models in and out of their clothes – jewelry – shoes - accessories, make sure the wardrobe is in good condition and readily available for the models.
Food Services – Bishop Cosgrove Center
Prepare and distribute food, clean up after meal service, assist the program manager with registration/reception tasks, and food sorting and stocking.
Youth Mentor Assistant – Golden Ciphers
Create a personal/optimistic relationship with youth, plan regular meetings with the children, guiding and helping inner city youth to make positive decisions, and motivate and inspire inner city youth.
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