Administrative, Teaching, Customer Service, and Technical Support fields, with proven ability to work effectively in busy environments with positive results. Dependable and keen to details with in-depth knowledge of professional medical principles and techniques, hospital operations, and medical subjects, capable of managing heavy daily patient volume, perform various administrative roles, and still able to provide reliable care to patients. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities as well as working on own initiative.

Areas of Expertise include:

Medical Diagnostics Patient Care/Health Administration Patient Assessment

Clinical Exposures Policies / Procedures Compliance Documentation/Medical Records

Training Team Development Administration Negotiation Skills

ACHIEVEMENT HIGHLIGHTS

Promoted to lead technical support to train new employees and develop training manuals during employment with Signature Card. After a year, was awarded another position to learn underwriting.

Awarded a dual position while working at iPayment, to work alongside web and software programmers and developed eCommerce solution, shopping cart, and web integration based on client’s need and preference, saving the company money from hiring another staff.

Chosen from 6 technologist, as an MRI tech, to work alongside a lead/ senior technologist during ACR Accreditation (American College of Radiology)

PROFESSIONAL EXPERIENCE

MDIA (Medical Diagnostic Associate) - Woodland Hills, CA Feb. 2011 - Present

Medical Diagnostic Reviewer

Operations / Technical Skills

Negotiation Skills

Administration/ Customer Service

Mentoring

•Review requested cases from XRay, Ultrasound, MRI, CT, and Nuclear Medicine as well as diagnostic studies/exams/request by physicians to assure they are appropriately ordered.

•Assess contraindication cases to ensure whether the patient is safe to get a diagnostic study.

•Work closely with In-House Radiologist in case discussions.

•Provide suggestions regarding appropriate exams utilizing the American College of Radiology Criteria to ordering Physicians.

•Facilitate work compensation cases; coordinate with adjustors and insurance companies regarding claims, cases, suggested exams, and obtaining of insurance requests.

•Assist medical records and billing department for selecting the appropriate CPT CODE and ICD9.

•Perform administrative and customer service tasks including scheduling patients for a diagnostic exam.

•Train customer service personnel with different types of pathologies and modalities, and ensure CS personnel are updated with any exam changes and scheduling protocol.

•Developed a training manual for Customer Service personnel.

MRI Physics Instructor Nov. 2010 – Apr. 2011

Casa Loma College - Hawthorne, California

Organizational

Skills

Communication Skills

Human Relations Skills

•Designed and administered pre-and post-test of mastery of subject skills and concepts and evaluated students by testing and reporting grades

•Developed and implemented weekly lesson plans for MRI students with detailed assignments, readings, and assessments to be given to students

•Utilized variety of teaching tools, e.g. audio/visual equipment and reference materials in facilitating classes and study sessions

•Managed daily classroom activities and served as an advisor to students in matters that positively benefited their performance

•Communicated effectively with students and created an atmosphere of mutual trust and support by exhibiting a helpful attitude and commitment.

•Effectively communicated and collaborated with all levels of staff, which ensured optimum learning environment for students

MRI Technologist Sep. 2006 – May 2010

Open Advantage MRI - Santa Ana, California

Customer Service

Team Development

Operations / Technical Skills

•Managed up to 15 patients per shift, while maintaining high quality patient care

•Explained procedure to patient, positioned and immobilized patient on exam table and observed during scan under direction of physician.

•Acted as an externship clinical instructor for several MRI schools

•Trained newly hired MRI technicians, including clinic policies and procedures

•Conducted diagnostic scans and testing on a diverse population of patients with a wide variety of medical needs using computerized MRI scanners.

•Performed intravenous injection with contrast media for special procedure MRI

•Mastered the use of Siemens Magnetom Concerto .2 Tesla permanent magnet as well as other as clinical information systems.

MRI Externship Program Nov. 2005 – Apr. 2006

Open Advantage MRI - Westlake Village, California

Dedication

Interpersonal Skills

Attention to detail/

Multi-tasking

•Accomplished over 1000 hours of clinical training under the supervision of a clinical instructor

•Provided excellent patient care by helping patients move from wheel chairs onto the examination tables and guided them during imaging.

•Utilized Siemens Magnetom Concerto .2 Tesla permanent magnet.

•Operated MRI equipment in the production of images of the body for diagnostic purposes, proficient in head and neck imaging, musculoskeletal imaging, and spine imaging.

Additional: Three weeks volunteered training at 3T MRI facility in Beverly Hills, California

Other Relevant Experience

Technical Support/ Underwriter Apr. 2003 – Nov. 2005

Signature Card Services - Los Angeles, California

Provided technical support for sales representatives and merchants during sales transactions and demonstrated extensive knowledge of credit card processing equipments, and e-commerce shopping cart.

Created and processed clients’ accounts by identifying financial credibility to meet Visa and MasterCard processing policy.

Technical Support Nov. 2001 – Apr. 2003

iPayment Inc. - Agoura Hills, California

Handled heavy volume of incoming telephone calls and delivered quality customer service by assisting clients with inquiries and requests, and processing trust account transactions.

PROFESSIONAL DEVELOPMENT

Education

Associates Degree in Magnetic Resonance Imaging Technologist, 2006

Casa Loma College - Van Nuys, California

Cum Laude

Bachelors of Science in Electronic Engineering, 2000

DeVry Institute of Technology - Long Beach, California

Dean’s Lister

Technical Skills

MS Office: Word, Excel Windows 98, 2000, ME, XP, training on Vista

Internet Skills Email Applications Basic Home Networking

Trainings/ Certifications/ Membership

Basic Life Support with Automatic External Defibrillator, American Heart Association

CPR, American Heart Association

ARMRIT Seminar Attendee, 2 consecutive years

IV Access Certified

CE Unit Credited

Member of American Registry of MRI Technologist (ARMRIT); Registry number 1702

Contact this candidate