QUALITY ASSURANCE EXECUTIVE

Multi-Industry senior manager with proven track record in consulting, driving process improvements and implementation of QA best practices in a wide range of organizations that previously had no or little QA standards or programs in place.

Summary

An accomplished professional with over 17 years of progressive experience which includes building teams and departments from scratch, interfacing with executives, communicating with stakeholders, and generating a loyal following among clients and colleagues. Recognized for clear, decisive actions credited with improving performance, encouraging intense collaboration among IT teams, and implementing best practices in multiple industries. Possesses P&L management experience with a proven track record of establishing new departments from ground zero. Exceptional leadership skills.

AREAS OF EXPERTISE

• Quality Assurance Management • Vendor Management

• Continuous Process Improvement • Methodology Development

• Program/Project Management • Offshore Setup and Management

• Agile and Waterfall methodologies • Internal Process and Product Auditor

SELECTED PROFESSIONAL EXPERIENCE

STC, Inc: Dallas, TX 2008 – Present

As a consultant worked on the following engagements through STC:

IOM, Inc: Plano, TX

IOM is a global technology group, supplying solutions, software, consultancy and equipment to monitor, control and automate processes in a wide range of environments.

Global Testing Leader

• In this global leadership role managed and coordinated testing and implementation of a new SAP based HR system.

• Directed payroll parallel testing for multiple business units, testing of employee self service (ESS), testing of manager self service (MSS) for multiple countries, managed and participated in creating test scenarios and test cases based on SOPs and business requirements for HR user acceptance testing (UAT), delivered end-user training, documentation, coordinated workshops and worked closely with HR business partners and local project managers at country level.

• Managed onshore and off-shore vendor testing team’s activities and tasks to ensure quality deliverables and system readiness for UAT.

Local Insight Media, Inc: Dayton, OH

The fifth largest directory publisher and local search provider in the U.S.

Quality Assurance Architect / Advisor

• In this advisor/consultant role while reporting to SVP, developed and implemented overall testing approach and established the QA team from scratch to support a very complex and aggressive conversion project.

• Led continuous organizational review board and processes, as well as developed and institutionalized organizational common-process architecture and process-element definitions. Utilized recommendations from CMMI and PMBOK.

• Coordinated activities with multiple business units and vendors to ensure proper communication and overall project objectives and results were achieved.

TRX, Inc: Dallas, TX 2004 – 2008

A global technology company and leading supplier of transaction processing and data integration services providing technology solutions to travel agencies, corporations, and government agencies.

Director Global Quality Assurance

• Recruited by CEO to establish and lead centralized global QA department and offshore teams. Earned Top Executive award for successfully establishing Global QA department of more than 40 resources from scratch, for providing strategic vision and for implementation of strategy for the program and department. Reported to CIO.

• Promoted standardization across regional development organizations to reduce development time, increase quality and facilitate the effective, efficient and timely deployment of global resources. Championed multiple QA initiatives.

• Achieved a sustained reduction of over 50% in defects for multiple applications.

• Recommended and championed necessary changes in project management, development and delivery methodologies and procedures which optimized quality assurance procedures and reduced production defects with eventual cost savings of more than 30%. Utilized waterfall and Agile (Scrum) methodologies.

Shanzae Technical Consultants, Inc: Dallas, TX 2003 – 2004

A provider of solutions and resources to clients ranging from the Fortune 500 to early-stage startups.

Sr. QA Consultant / Project Manager

• At Bank of America led the project planning and coordination effort for development and testing of multiple Strategic Systems Extension (SSE) projects for distributed applications in USA, UK and Ireland

• At Blockbuster, led corporate IT team with reviewing design, development and execution of overall project plan.

• At ConAgra Foods, managed and coordinated testing and implementation activities of multiple warehouse vendors for ConAgra’s SAP R/3 Supply Chain conversion project.

• Identified business requirements and SOPs for Red Prairie Discrete WMS and interfaces with SAP and other WMSs.

• As an incident manager identified, logged and followed on implementation and testing issues for resolution.

• Ensured project management best practices were followed and progress was properly tracked and analyzed.

BearingPoint (Formerly KPMG Consulting): Dallas, TX 2000 – 2003

BearingPoint, Inc. is one of the world's largest providers of management and technology consulting services to Global 2000 companies worldwide. The firm’s focus includes Commercial and Financial Services markets.

Testing Engagement Manager

• Directed teams of up to 40 professionals on multiple engagements. Assisted clients in Europe, Asia and North America with assessing and stabilizing IT projects and organizations.

• Directed and coordinated testing for AT&T BSS (Amdocs/Telegence) based on HLFDs, managed daily operations, established work priorities and ensured issues were handled effectively while meeting productivity.

• Participated in pre-sales activities with the sales team to secure new engagements.

• As part of the Supply Chain Management group, led QA and implementation of Red Prairie WMS for AT&T.

• Worked closely with warehouse managers, warehouse supervisors, IT managers and Red Prairie engineering team to create SOPs for multiple warehouse operation processes and system functionality (e.g. receiving, put away, replenishment, picking and shipping etc).

• Trained and coached the client staff on new WMS functionality and SOPs.

• Defined and performed environment shakedown and test requirements, test scenarios, developing test cases, defect tracking, issue resolution and implementation for WMS.

Alltel Information Services: Dallas, TX 1997 – 2000

Alltel, has more than 12 million communications customers and more than $7.5 billion in revenue. Alltel provides information services to telecommunication and financial clients in more than 50 countries.

Senior Management Consultant

• Led multiple international and domestic projects with budgets over US$2M and as direct report to CEOs, CTOs and COOs. Clients included; ABN AMRO, Colonial Bank, RHB Bank, and Local Federal Bank.

• Member of the team that built and managed Alltel Professional Services division.

• Co-directed Y2K engagement for RHB Bank in Malaysia. Managed 65 resources engaged in modifying and testing over 50 banking applications.

• Provided detailed status reports and made frequent presentations to senior executives on project health.

• Performed audit on Y2K Program Office and IT department.

ADDITIONAL EMPLOYMENT

Quality Assurance Manager, Ryder Systems, Inc. Miami, FL, 1995 / 97

Software Support Engineer, IBM, Inc. Boca Raton, FL, 1994 / 95

Team Lead, MOTOROLA, Inc. Boynton Beach, FL, 1993

Engineering CO-OP, IBM, Inc. Boca Raton, FL, 1991

EDUCATION

Bachelor of Science in Electrical Engineering, Florida Atlantic University, Boca Raton. Florida.

Graduated from Leadership Development Program administered by Center for Creative Leadership, San Diego, California.

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