Chanchal Sharma

D-*** Netajee Nagar

New Delhi-**, INDIA

Mob No: 971*******

Email: pmxss6@r.postjobfree.com

Information Technology Consultant with approximately 8.5 of experience. It combines technical knowledge and strong leadership to successfully develop and integrate technologies to support broad-ranging operations and organizational needs to enable organization to win in the marketplace.

Technical Skills

Operating Systems: Windows 2000/2003/2008, MS-DOS, MAC OSx,

Windows 2000/XP/Vista/Windows 7

Hardware: Dell, HP and IBM servers.

Technologies: System Management tools (SMS 2003, SCCM 2007, BMC Marimba and Dell KACE), SQL Server, VMX, Afaria and Active Directory.

Professional Experience

Accenture Services January 2011 – Till Date

Level C

Working as the Lead for Workplace Services. Managing the team of 25 team members.

Dell Services December 2008 – 31st Dec 2010

Team Lead cum System Center Consultant

Worked as a Team Lead cum System Center Consultant (SCCM and SCOM). The responsibility involves:

a) Management of SCCM 2007 which includes Implementation and Designing of System Management tools for customers.

b) Basic level Management of SCOM 2007

c) BMC Marimba Administration

d) Providing consultation services to various verticals, organizational segments and customers on various technology platforms.

Projects Handled

A) Project: SMS 2003 to SCCM 2007 Migration

Duration: 12 weeks

Details: The project involved upgrading the SMS 2003 hierarchy to SCCM 2007 and re-designing the hierarchy to meet the structural and Network changes

B) Project: SCCM 2007 Hierarchy designing and implementation.

Duration: 20 weeks

Details: The project involved following activities for the new SCCM 2007 designing and implementation.

• Due Diligence of the existing Environment

• Creating Risk Analysis report based on Due Diligence

• Design and Implementation of SCCM 2007

C) Project: Designing and implementation of SCCM 2007

Duration: 20 weeks

Details: The project involved following activities.

• Due Diligence of the existing Environment

• Creating Risk Analysis Report based on Due Diligence.

• Design and Implemented SCCM 2007

• Upgrading existing SMS 2003 hierarchy managed for Server patching to SCCM 2007

D) Project: New SCOM Administration.

Duration: 4 weeks

Details: The project involved following activities

• Due Diligence of the existing Environment

• Maintenance and Administration of SCOM Infrastructure

•

E) Project: Patching and Distribution using BMC Marimba

Duration: 10 weeks

Details: The project involved following activities

• Designing and implementing Security updates Deployment mechanism

• Designing and implementing Software/Applications Deployment mechanism

F) Project: Evaluating and Delivering Training on Dell KACE

Duration: 12 weeks

Details: The project involved following activities

• Evaluating Dell KACE

• Delivering Training on Dell KACE to Entire Desktop Engineering Team

Adobe Systems Incorporated, Aug 2006 – Dec 2008

Senior System Administrator

Worked as a Senior SMS/SCCM Administrator. The responsibility involves:

a) Managing both Operations and Project related activities

b) Identifying opportunity areas to bring into use different components of the technology to meet the organizational needs.

c) Providing consultation services to various verticals, organizational segments and customers on various technology platforms.

d) Actively involved in conducting training sessions for team and help in improvise on their technical and inter-personal skills.

Projects Handled

A) Project: SMS 2003 to SCCM 2007 Migration

Duration: 12 weeks

Details: The project involved upgrading the SMS 2003 hierarchy to SCCM 2007 and re-designing the hierarchy to meet the structural and Network

changes

B) Project: New SCCM 2007 Hierarchy designing and implementation.

Duration: 20 weeks

Details: The project involved following activities for the new SCCM 2007 designing and implementation.

• Due Diligence of the existing Environment

• Creating Risk Analysis Report based on Due Diligence.

• Design and Implemented SCCM 2007

Operational Tasks Handled:

• Management of Adobe Internal SCCM 2007 Infrastructure.

• Developed and trained the team to work around SMS infra, patching and reporting.

• Patch Management on both Server and Desktop hierarchy using Inventory Tool for Microsoft Updates (ITMU).

• SOP of SCCM .

• Participated in the SMS 2003 TAP program to update the existing SMS hierarchy to SP3.

• Working with Reporting Team to build customized reports required by people at different management levels.

• Complete compatibility testing of Vista OS with SMS 2k3 SP3

• Designed and developed a license compliance tool for the World Wide License Compliance Team for Adobe.

• Successfully completed the project of SCCM 2007 (SMS version 4) upgrade.

Perot Systems TSI India Ltd, Noida January 2006 – July 2006

Lead System Administrator

Worked as a Lead System Admin

Windows

• Installed, configured & maintained Active Directory, SMS 2003, DNS, and DHCP on Windows Servers.

• Troubleshooting hardcore Active Directory Issues on Windows 2000/2003 servers.

• Administration & Management of Windows 2000/2003 servers.

• System Management Server

• Implementation of Patch Management System using ITMU

• Daily maintenance of SMS Servers

Convergys, Microsoft EPS (AD), India Sept 2004 – Jan 2006

Senior Support Engineer

• Handled issues related to:

• Windows 2000/2003 Active directory Management

• Group Policies Management

• Disaster Recovery

• Delivered training to different groups as a Subject Matter Expert on AD replication and logon issues.

VCustomer India PVT Ltd Nov 2002 – July 2003

Senior Technical Support Engineer

Worked as a Technical Support Engineer for HP AIO voice account from the pilot batch. Job comprised of talking to HP Customers and resolving their issues pertaining to HP AIO Machine.

Education

• Bachelors in Computer Applications

• Microsoft Certified System Engineer (MCSE 2003)

• Microsoft Certified Professional in SMS 2003

• Microsoft Certified Professional in SCCM 2007

• Microsoft Certified professional in SCOM 2007

• Information Technology Information Library (ITIL) Certified

Trainings Attended

• Fundamental of Solution Designing

• Fundamental on Project Management

• Enhancing IT Consulting Skills

• ITIL Foundation version 3.0

• SCCM 2007

• SCOM 2007

• Dell KACE

• BMC Marimba

• Active Directory

Trainings Delivered

• SCCM 2007

• Introduction to Portfolio, Program and Project Management

• Dell KACE

• Active Directory

Personal Details

Date of Birth : December 7, 1981

Father’s Name : Late Shri Ashok Sharma

Sex : Male

Languages known : Hindi, English

Hobbies : Traveling, Reading Computer Magazines,

Nationality : Indian

Marital Status : Married

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