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Manager Customer Service

Location:
Myrtle Beach, SC, 29579
Salary:
75,000-85,000
Posted:
April 07, 2012

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Resume:

BRIAN ANDRIKIS

*** *** **** ****

NORTH BRANFORD,CT. 06471

**** ***** **** *****

MYRTLE BEACH,SC. 29579

203-***-****(HOME)

203-***-****(CELL)

pmc30r@r.postjobfree.com

OBJECTIVE

To obtain a supervisory position in the Retail/Wholesale Supermarket Industry.

FUNCTIONAL SUMMARY

Managed large supermarkets and owned my own independent grocery stores.

EMPLOYMENT

Bed Bath & Beyond, Westport, Ct

Management Training Program, 2011- Present

Supervalu Inc., Save A Lot Stores

Assistant Store Manager, 2010- 2011

Completed 8 week management training program with the company

Assigned to the Meriden, Ct. store as Assistant Store Manager

Commended for superior merchandising skills and work ethic

Transferred to the Hamden, Ct. store(High Volume) within 3 weeks

Increased store sales by 15%

Reduced overall store shrink to a manageable level

Became a troubleshooter for District Manager in Ct. stores

North Branford IGA, North Branford, CT

Owner/Operator, 1991-2009

Involved in the overall operation of an Independent supermarket with sales exceeding $4.5 million per year

Vice-President and Secretary of corporation

Handled all lease negotiations for the company as well as insurance quotes for both Business Policy and Employee Health Plan, and equipment maintenance contracts

Handled all customer service issues as well as maintaining all Private House Accounts

Supervised all departments and department managers

Handled cash control of front-end operations including cashier reconciliations and prepared daily bank deposits

Ordered and controlled inventory levels for all departments

Handled complete maintenance of POS cash register system

Managed and recorded all DSD vendors on a daily basis

Composed weekly sales circular to be distributed via newspaper

Maintained weekly private price field to reflect cost adjustments and opportunity buys

Calculated and reviewed monthly perishable department inventories

Reviewed monthly P&L statements

Fairway IGA Supermarket, Windsor Locks, CT

Owner/Operator, 1992-1993

Overall operation of an Independent supermarket with sales exceeding $4 million per year

All responsibilities were the same for Fairway IGA as they were for North Branford IGA

White Hills IGA, Shelton, CT

Assistant Manager, 1990-1991

Assisted the store manager in the daily operation of an independent supermarket

Ordered and controlled inventories for the Grocery, Dairy, and Frozen Foods departments

Maintained weekly private price field

Managed all DSD vendors

Was a key holder and Closing Manager 3 nights per week

Fitzgerald’s Foods, West Simsbury, CT

Store Manager, 1989-1990

Managed an independent supermarket for Allied Grocers, Inc.

Supervised all departments and department managers

Ordered and controlled inventories for all departments

Managed and recorded all DSD vendors

Reviewed monthly perishable department inventories with department managers

Met quarterly with licensed CPA to review store’s P&L statement

SGC Corporation (Pathmark Stores)

Management Training Program, 1988-1989

Worked with management team to learn all aspects of the supermarket operation, including projections, budgets, scheduling, monthly purchase registers, and shrink calculations

Grocery Manager, 1984-1988

Worked in various stores managing the grocery department including the direct supervision of 15-20 department employees, scheduling, calculating payroll records, ordering, and inventory control

Maintained the price zone on a weekly basis

Maintained the company merchandising criteria for all aisle and end-cap displays

Managed all DSD vendors

Night Store Manager, 1980-1984

Managed the overnight operation of a 24-hour supermarket

Supervised all third shift workers including Grocery, Non-Foods, Frozen Foods, and Cashiers

Handled all customer service issues

Performed pick-ups and prepared nightly deposits for all overnight cashiers

Received and broke down all overnight deliveries from both the company warehouse and meat packers, as well as bread companies

Managed the floor maintenance company hired to wash and wax the floors

Prepared the store for the first shift management to take over

Night Crew Chief, 1978-1980

Managed the 7-10 person grocery department night crew

Oversaw that all aisles were stocked and fronted on a nightly basis

Reviewed all ordering of aisles with the night crew clerks to insure in-stock conditions throughout the grocery department

Assisted the Night Store Manager with deliveries

Frozen Food Manager, 1976-1978

Managed a large Frozen Food department

Ordered and controlled inventory

Maintained proper rotation on all products for quality assurance

Broke down and checked in all deliveries

Kept department well stocked to maximize sales

EDUCATION

Post University, Waterbury, CT

September 1978 - December 1980

Related Coursework: Accounting, Business Law, Business Management, Economics, Finance

Sacred Heart High School, Waterbury, CT

September 1974 - June 1978

General college prep courses

St. Francis Xavier School, Waterbury, CT

September 1966 - June 1974

Grammar School

ACCOMPLISHMENTS

Received several commendations from employers with regard to LOSS PREVENTION

Served 8 years on the North Branford Chamber of Commerce

Selected to serve 2 years on the WIC Advisory Council, representing all medium sized supermarkets in the State of Connecticut

REFERENCES

Available upon request



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