Michelle Constantine

*** ********* **** - *** ******, CA 94901

415-***-**** – pipdoe@r.postjobfree.com

PROFESSIONAL EXPERIENCE

FlavorSense, San Rafael, CA 2011 – Present

Consultant

• FlavorSense is a start-up flavor / food ingredient company

• Developed strategic business plan, work plans, and marketing plans

• Completed competitive analysis for retail channel

• Created order and inventory system

• Launched website

• Created investor and client presentations

• Currently working on company trademarks

PwC, San Francisco, CA 2011 - 2011

Manager

• Worked on response strategy to banking regulators request for mortgage servicing data

• Led project to review key default management activity to identify process gaps and financial exposure

• Created work program based on client requirements

• Developed Excel templates to capture relevant data

• Prepared process gap analysis, data analysis and provided recommendations to client

GreenPoint Mortgage (Acquired by Capital One) Novato, CA 1996 – 2009

Project Manager – Vice President (2006 – 2009)

• Reported directly to GreenPoint Mortgage President

• Evaluated end to end bank residential mortgage process for consolidation and integration into large mortgage company platform

• Prepared overall project integration gap analysis, considered level of complexity and provided options to executive sponsor

• Built staffing models to achieve profitability, made recommendations to executive sponsor to gain buy-in

• Responsible for systems assessment and business requirements documents

• Reviewed, documented and provided evaluation on bank’s product set and pricing for profitability

• Assessed several strategic bank initiatives for integration, including CRA program

• Redesigned processes for alignment with new mortgage platform

Regional Operations Manager – Vice President GreenPoint Express (2004 – 2006)

• GreenPoint Express was an agency origination channel

• Region’s focus was low cost origination through simplified workflow, automated underwriting and use of offshore resources

• Leveraged relationships with branch managers and sales teams to develop attitude of success to drive sales productivity

• Managed 50 person region in two locations

• Collaborated with Human Resources to create new positions and compensation plans

• Partnered with Customer Relationship Management team to develop strategy to maximize sales effort

• Developed strategy for low cost HELOC platform that included product development, pricing matrix, process flow, resource allocation and training

Branch Manager – Vice President San Francisco Bay Area (2001 – 2004)

• Led branch to $2B in annual closed loan volume, exceeding forecast by 150%, while maintaining profitability

• Aggressively managed cost to originate to $800/loan while company average was $1500/loan

• Managed eight sales teams and complementary inside support staff

• Worked with regional management to determine production goals

• Recruited, hired and trained inside and outside sales teams

• Maintained high level of retention by systemically promoting from within, cultivating internal talent and building employee loyalty

• Set and implemented strategic initiative by leveraging Customer Relationship Management system to realign and optimize sales territories to increase market share

• Partnered with operations manager to ensure consistent and high level of service by establishing metrics

• Established customer and sales team metrics and key performance indicators for creation of scorecards

Branch Manager - Vice President Rocky Mountain Region (1999 – 2001)

• Successfully led multi state territory effort based at the corporate office by using remote sales representatives, this success resulted in the decision to open the Denver, CO regional branch office

• Recruited, hired and trained sales staff

• Managed nine sales teams and complementary inside support staff

• Annual closed loan volume totaled $600MM

Wholesale Account Manager, Colorado (1996 – 1999)

• Built new sales territory from 15 accounts to 100 accounts

• Managed a pipeline of 350 individual clients and 300 loans

• Annual closed loan volume totaled $300MM

EDUCATION

Northeastern University, College of Business Administration

Currently enrolled in Executive Master of Business Administration Program

• Expected graduation September 2012

McGill University

Bachelor of Arts, Art History

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