Rachel Jones

**** **** ***** ***

Nashville.,TN *7214

615-***-****

peil63@r.postjobfree.com

Experience:

****-**** ********** ********** ******* Center

Operator Services Representative/ PBX Operator

-Answered and directed calls for 5 switchboard lines for Vanderbilt Medical Center and Vanderbilt University.

-Answered over 750 calls daily, with a 100% answering rate.

-Beeped doctors and staff to call back numbers.

-Announced overhead pages for doctors, staff, and emergency procedures at the medical center.

-Answered and directed calls for Vanderbilt University information, students,and patient information calls.

-Provided and maintained updated beeper numbers and contact numbers

for over 25,000 medical center staff, university employees, and students.

-Provided and maintained a daily on call schedule for the medical staff,

medical center, and for emergency procedures.

2003-2005 Metro One Telecommunications

411 Directory Assistance Operator

-Received nationwide 411 calls from cell phone users requesting business and residential phone numbers.

-Made changes and updates to listings in the data base.

-Connected callers to requested phone numbers.

-Provided addresses, driving directions, and movie listings.

-Placed hotel and restaurant reservations.

-Processed reservations with customers credit card information.

-Assisted and maintained appointments and records for Infone clients.

-Issued credits to cell phone accounts.

2001-2003 Sprint PCS

Customer Service Representative

-Maintained cell phone accounts for business and consumer customers.

-Established new cell phone accounts.

-Changed service plans.

-Resolved billing and account issues.

-Processed payments.

-Applied discounts.

-Informed and educated customers on upgrades.

-Activated cell phones.

-Assisted with technical needs including trouble shooting phone

and service problems.

Software

Knowledge: Word, Windows, Excel, AS400, Amcom,

Outlook,Word, Windows, Explorer, Aimworx, Smartcom

Education: High School Diploma/GED

Cohn Adult Learning Center

November 1993

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