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Technical Writer Resume

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Country: United States
State: Florida
City: Maitland
Salary: $30 per hr
Posted date: 10/3/2011   all resumes
Email: pcnr7h@r.postjobfree.com
Contact Info: ***************@***.***
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Martin L. Riske
** **** **** *****
West Melbourne, Fl. 32904
(321) ***-**** Email: pcnr7h@r.postjobfree.com

PROFESSIONAL SUMMARY

. 30 year IT professional
. Over 20 years in technical documentation, instructional design and training - full time and contract
- Computer software and hardware, pharmaceutical, financial, ecological sciences
. 22 years as a computer instructor - programming, operating systems, and various intro classes on Microsoft products
- Legacy and PC environments, networking and telecommunications
- Multimedia (CBT, IVI, Linear Video)
TECHNICAL SUMMARY

. MS Office Suite products; WordPerfect; Adobe Acrobat; RoboHelp; Snagit; SharePoint; HTML; COBOL; IBM
Assembler; Basic; “C”, RPG, FORTRAN, and VISIO
- IBM MVS/ESA, VSE/ESA, VM, MS Windows, UNIX, AIX

EXPERIENCE: April 2011- July 2011
Ranstad Corporation (contract work for HSBC) – Financial
Senior Technical Writer – Brandon Florida

Create, update and maintain several hundred procedural and policy documents for the Servicing, Strategy, and Commissions department at HSBC. Work closely with corporate and legal to define and tune company wide financial policy documentation that includes bankruptcy, foreclosure, and litigation procedures.

EXPERIENCE:
Aerotek Corporation (contract work for EG&G) July 2010 October 2010
Technical Writer – Kennedy Space Center (KSC)

Under contract for EG&G, I was directed to modify, create, and maintain over 200 Operations and Maintenance Instruction manuals (OMIs) for NASA working with a writing team of 5 under tight deadlines in the Safety and Emissions Assurance group (Quality).

These documents were converted from non-compliant status into compliance with NASA document standards. New templates, troubleshooting guides, and style definitions were created. Some of the categories included:

• Support Facilities
• Propellants
• Life Support

15 documents were also modified or created for the IT security department in July of 2010 to be compliant for an upcoming audit. I worked alone on these documents.


EXPERIENCE:

AESAgriVerde/Climate Solutions
Climate Solutions Analyst/Senior Technical Writer April 2007 to 2009

Responsibilities include: Plan, write, format, and edit documentation including UN Project Design Documents (PDDs), UN Monitoring Reports, O&M manuals, user's guides, procedures, work instructions, installation guides. Also responsible for supplemental job aides, workflows, intranet content, and other information products for release online and as hard copy. Ensure clarity, completeness, technical accuracy, and usability of all documentation produced. Adhere to all established style guidelines, procedures, and schedules. Manage multiple documentation projects and project components.

EXPERIENCE:

AgCert
Senior Technical Writer December 2006 to April 2007

Responsibilities include: Plan, write, format, and edit documentation including UN Project Design Documents (PDDs), UN Monitoring Reports, O&M manuals, user's guides, procedures, work instructions, installation guides. Also responsible for supplemental job aides, workflows, intranet content, and other information products for release online and as hard copy. Ensure clarity, completeness, technical accuracy, and usability of all documentation produced. Adhere to all established style guidelines, procedures, and schedules. Manage multiple documentation projects and project components.

This and the above positions require proficiency using the following software tools: MS Office Suite, Visio, SharePoint, and Adobe Acrobat. The similarities in jobs descriptions are the result of the companies merging.

EXPERIENCE:

DRS Tactical Systems
Technical Writer January 2005 to October 2006

Create Assembly Documents (AD’s) working closely with Mechanical Engineers (ME) on various projects. These documents are procedural in nature and contain step-by-step written instructions, schematics, and photographs for shop assemblers to assemble a given military communications product on an assembly line.

. Created a document on how to create an Assembly Document (AD) for new and aspiring ME’s.

. Created/maintained hundreds of manufacturing Assembly Documents

. Completed numerous Labor Estimates for the Accounting Department

. Created several presentations for ME training classes

EXPERIENCE:

MeshNetworks (Contract through Technisource, Inc.) October 2004
Consultant

Brief assignment to assist in the completion of the latest release of customer and in-house documentation for the MeshNetworks mobile broadband networking solutions package.

. Update and review various documents for the latest release of the MeshNetworks Enabled Architecture
(MEA) mobile broadband networking solutions component.

EXPERIENCE:

National Aeronautics and Space Administration (NASA Contract) December 2003 to April 2004
Documentation Specialist/Business Analyst

Worked on various document types for the Electronic System Security Access Control (ESS-AC) project, Jill Sprinkle, Project Manager. Worked closely with NASA engineers from creation to publication of documentation for a base-wide security enhancement project

. Created multiple System Design Documents (SDD) for the ESS-AC project
. Created a User Guide for the ESS-AC Workstation Configuration for the ESS-AC project
. Created several System Requirements Specification (SRS) documents for the ESS-AC project
. Executed numerous Change Requests (CR) for numerous documents

EXPERIENCE:

College of Dupage September 1979 to August 2003
Computer Instructor

Instruct classes in area of expertise. Conduct beginning and advanced computer classes assigned throughout the school year. Available for substitution assignments and student consoling and advising where appropriate.

• Instruct classes in computer operations, networking, programming and operating systems
. Instruct classes in MS Office 2000 products
• Instructed over three thousand students
. Competent in all areas of systems training

EXPERIENCE:

Apropos Technology May 2000 to July 2001
Technical Writer/Trainer

Developed paper-based system and end-user documentation, and converted to online Help documentation for the Apropos Call Center Management system under the guidance of project team members. Duties included management and creation of business and system documents in accordance with the appropriate company standards. Worked closely with subject matter experts to create and prepare documents in an organized, consistent, and professional manner. Experience with client/server application development, SDLC, analysis, design, implementation and product validation was also required.

. Created and maintained user, system and programmer guides for the various Apropos call processing system
components using Word, VISIO process flows, checklists, and RoboHelp Office

. Worked closely with software and hardware engineers to assure content integrity of each
documented component

. Participated in design sessions, editing and proofreading of documents, research, formatting and publishing of
information on new systems, tools or materials

. Worked under tight deadlines in a team environment, completed the engineering changes and
modifications to the Apropos Administrator Guide, Programmer's Guide, API Agent, PIL and Tcl
Commands manual, and the System Administration Guide

EXPERIENCE:

Interim Technology 1997 to March 2000
Technical Writer (Consultant)/Trainer

Developed paper based and online documentation from initial specifications until implementation for large client
sites. This included interviewing and working with subject matter experts in the accounting and programmer fields,
financial experts and engineers

. Created/maintained user guides for the Comdisco online InnerAct Deal Transaction Subsystem in Word
and VISIO

. Created/maintained programmer guides for Comdisco online InnerAct Deal Transaction Subsystem in
Word and VISIO

. Maintained an operational procedures manual for the Autopheresis-C Plasma machine at Baxter labs in
Word. Worked closely with hardware engineer's and FDA representatives

. Created an operations and procedures manual and a production-planning guide for the MIS department
at the ABN-AMRO Corporation for the daily production, scheduling and troubleshooting procedures
for their department. This was on an IBM ES/9000 MVS/ESA system

• Completed documentation for a large conversion project for Interim Technology (Corporate)
using Visio. Worked with the payroll department to gather and document any changes to their existing
process as a result of a merger with another company

EXPERIENCE:

The Pampered Chef 1995 to 1997
Systems Analyst/Technical Writer

. Responsible for the administration of a PRECEPT scanning system used by order processing running on a
RISC/6000 AIX-based platform
• Documentation specialist for the IS department for all operational and programming assignments
• Created disaster/recovery procedures for all company business components

EXPERIENCE:

Kraft Food Services -- Deerfield 1994 to 1995
Documentation/Training

• Developed internal training for the accounting department on product sales and distribution
• Script writer and developer on the IADAT audio/visual system

EXPERIENCE:

Freelance Consultant 1993 to 1994
Technical Writer

. Consultant to various companies and private individuals on documentation for various systems
environments
. Created user guides for financial and accounting departments
EXPERIENCE:

National Education Training Group 1984 to 1993
Curriculum Consultant/Course Developer
. Responsible for surveying content integrity of all products whether acquired or internally
developed
. Supported development managers, product certification and maintenance, senior and lead designers,
and course-developers throughout the life cycle of products within assigned areas of expertise as
an in-house subject matter expert
• Primary contact for questions relating to MVS, VSE, VM, UNIX and telecommunications
• Proficient in CBT, LV, CD-ROM, IVI, and Icon Author course creation and maintenance
• Principal speaker for NETG at IBM Guide seminars on two occasions
• Produced an executive summary for the MVS/ESA curriculum that resulted in 42% of their 1990
product plan

EXPERIENCE:

NCR Corporation 1983-1984
Regional Systems Analyst

• Chief analyst for a nine state area on the TOWER mini-computer, UNIX based
• Handled all support and on-site maintenance. Worked closely with marketing and sales
• Gave demonstrations and on-site lectures on NCR equipment/software

EXPERIENCE:

Bell Laboratories 1980-1983
Technical Associate

• Designed/implemented large-scale software projects for the telephone switching department
• Experience in the number 1E, 1A and number 5 ESS

TECHNICAL SUMMARY:

Operating systems

Microsoft WINDOWS, DOS, UNIX, AIX, MVS/ESA, VM/ESA, VSE/ESA

Other systems and subsystems

DEC/VAX, VSAM, NETVIEW, JCL, POWER, JES, CICS, IMS

PC software

WORD, EXCEL, WORKS, WordPerfect and WordPerfect for WINDOWS, LOTUS 1-2-3, Icon Author and the Phoenix authoring system for the Micro and Mainframe environment, RoboHelp, HTML, Adobe Acrobat, VISIO, PowerPoint, MS Outlook, SharePoint, Snagit.

Languages

Assembler, COBOL, FORTRAN, BASIC, 'C', PowerHouse.

Hardware
IBM 3081, 3083, 4341, 4381, 309X, ES/9000, IBM PC

APPLICATION EXPERIENCE:

Banking Marketing Eco Sciences
Financial Sales IT
Pharmaceutical Telecommunications

EDUCATION:

College of Dupage, Glen Ellyn, IL. Illinois Benedictine College, Lisle, IL
A.A.S. in computer science B.S. in computer science

George Williams College and many additional company supplied courses in computer technology and instructional design.

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