Executive Assistant/ Administrative Assistant

Micah Zinnerman

*** **** ****** ********** ******* 35401 205-***-****

EDUCATION___________________________________________________________

The University of the South, Sewanee, TN August 2005- December 2007

Major: Political Science, German

Gymnasium an der Wolfsckule, Essen German, 2004-2005

Gained fluency in German and greater organizational skills. Developed adaptability and the capability to recognize and appreciate cultural differences.

EMPLOYMENT_________________________________________________________

Wachovia Bank N.A., Phone Banker (Account Specialist)

Birmingham, AL January 2009-present

Assist customers with daily Banking inquiries and request. Provide solutions to

customers for their personal banking needs. Excellent Customer service and

sales are also an important part of the position.

Apple Computer, Certified Mac Specialist

Birmingham, AL June 2007-Oct 2009

Sales Retail for Apple Computers, Troubleshooting, customer service and

Professional knowledge of professional Apple programs.

E.A. Renfroe, Claims Specialist

Birmingham, AL October –December 2008

Worked temporarily as a Claims Specialist performing everyday office task,

entering data from claims and other financial documents also drafted

accounting reports on a daily basis to be reported to the company CPA

AT&T, Customer Service and Sales Representative

Birmingham, AL March 2008-August 2008 (6 month Term Employee)

Sales of basic service, cable services and internet. Also work to resolve customer issues through providing excellent customer service and staying in touch with the needs of the customer.

Gift of Gab Advertising, Silver Spring, Maryland May 2006-August 2006

Sales representative/ administrator for advertising company, used word-of-mouth advertising techniques to advertise products and services for a broad range of clients. Made direct sales/ administrative tasks. Performed daily office task such as preparing presentation materials, using Microsoft Office Suite and correspondence

Dialogue Direct/Children International, Washington, DC May 2006

Office Assistant /Canvasser - Working with Children International and foreign

child sponsorship. Acted as a great opportunity for further development of

communication skills and office organizational skills.

The University of the South DuPont Library, Sewanee, TN Aug 2005-present

Circulation Department- Developed organizational skills and the ability to work independently.

Gap Inc. Old Navy, Birmingham, AL July 2003-2006

Retail associate, Cashier, Customer Service, Shipment and Logistics

Developed customer service and communication skills along with learning how to work quickly yet efficiently.

Tutor for English and Math, Essen, Gelsenkirchen Germany 2005

Tutored professionals as well as fellow school colleagues in English. Gained excellent communication skills and an understanding of foreign lifestyles.

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