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Senior information technology manager

Charlotte, North Carolina, 28269, United States
January 25, 2008
Contact Info:
***** *. *****
**** ********** **** ** ~ *********, ** ***** ~ ***...

James R. Ewald

**** ********** **** ** ~ Charlotte, NC 28269 ~ 704.***.**** ~ *******@********.**.***


Highly motivated professional with 17 years experience with the Dow Chemical Company and 8 years with Bank of America. Possess strong management skills and provides leadership and value in Information Technology. Maintain focus on achieving bottom-line results while formulating and implementing advance technology and business solutions to meet company goals. Superior record of delivering small to large-scale mission critical projects. Trained in team-based management style and have excellent interpersonal/communications skills.


IT Operations ? Problem Solver ? Systems Designs & Implementation ? Lean ? Six Sigma ? ITIL ? Engineering/Technical Infrastructure ? Intranet/Extranet ? Firewalls/IS Security Solutions ? LAN/WAN Network Technologies ? Storage Management ? Sarbanes Oxley ? Data Center Management ? Server Hosting ? Team Development ? Production Process Automation Systems ? Statistical Process Control ? Budget Oversight/Cost Improvements ? Trading Operations ? ISO 9000


Bank of America, 214 N. Tryon Street Charlotte, NC 2003 – 2006

Managing Director – Led Application Hosting and IT Operations for the Investment Bank including Global Markets, Wealth and Investment Management, Corporate Treasury and Investments, and Global Treasury Services web based systems. Managed 8 Principal level reports with a total of 272 associates that were responsible for 24x7x365 infrastructure support for over 675 applications hosted on over 9000 servers located in 3 tier II data centers and 5 tier I data centers that are geographically dispersed in both the US and Canada. Responsibilities included associate satisfaction, reliability, service delivery, real-time problem management and reporting, implementation of high availability trading and non-trading applications and supporting infrastructure including servers, storage, databases and networks, management of a multi-million dollar budget, technology infrastructure strategic planning, information security policy enforcement, compliance, operational risk and business continuity.

Bank of America, 121 W. Trade Street Charlotte, NC 2001 – 2003

Principal – Charlotte Site Operation Manager: 5 direct reports with 90 technicians responsible for all aspects of IT Operations supporting the investment bank including trading, middle office and back-office application systems consisting of a 24x7x365 command center, server support, batch, backup & storage management, server and desktop software distribution. Management included full support including desktop for the remote sites of Atlanta, Dallas and St Louis. Extra responsibilities included the technology planning for the building of the Hearst Tower trading envelope and tier II data center, associate occupancy management for the division, merger transition, and data center consolidation.


Bank of America, 100 N. Tryon Street Charlotte, NC 1998 – 2001

Vice President – Trading Floor & Windows Engineering Support, Year 2000 Test Lab Manager:

Trading Floor Support Manager: With a support staff of 38 technicians, managed a helpdesk for 3 Charlotte based trading floors of over 300 traders, including trading support in multiple remote trading floors in Tampa, St. Louis, Dallas and Washington DC.

Windows Server Engineering Manager: Supported the Charlotte Capital Markets Trading with responsibilities for Novel Netware elimination, Microsoft Exchange and Blackberry implementation, hardware and software standardization, server and desktop builds, software distribution. Was a key player in many successful merger transition efforts.

Test Lab Manager: Developed and managed year 2000 client server applications test lab for the Global Markets businesses. Designed, built, and ran an $800,000 isolated production duplication Year 2000 client/server applications test lab.

Dow Chemical Corporation., Findlay Oh and Midland, MI 1981 – 1998

Information Technology Specialist, Corporate Problem Resolution Center Windows NT Center of Excellence team member and MCSE at the Midland Michigan Dow Chemical corporate headquarters. As Regional Technology leader for Continental Operations, we replaced legacy systems (Apple, DEC, IBM) with Microsoft LAN-based server and desktop products. I lead my division on the Dow Workstation core team that deployed 26,000 Windows 95 systems in 5 months globally. As Site Technology manager at the Findlay, Oh manufacturing plant; designed, wrote and implemented a production data collection, labeling, shipping and scheduling system employing barcode technology. Automated the ISO 9000 documentation library making it available to all on-line. Implemented Ethernet network, fiber and cat5 cabling systems.

Process Automation Engineer, wrote programs and implements process control systems to safely operate the polyolefin films product lines. Programmed on proprietary process control computers as well as PLCs Allen Bradley, Reliance Automate and Texas Instrument. Implemented process control software for linking process and quality data to production data. Extensive use of statistical process control software to analyze historical trends and control production processes. Designed, fabricated and implemented a chilled air cooling system to improve blown film quality and speed up the manufacturing process, reducing scrap by over 30%. Plant Safety Committee member.

Production Machine Operator including the following jobs in manufacturing: steel and aluminum lamination and slitting, magnesium plate finishing and coating, polyolefin blown and cast film lines, polymer laminate extrusion and slitting. Fully trained member of the fire safety brigade.


Bank of America Leadership Training ~ 2005

Wharton School of Business ~ Business Process Outsourcing ~ 2004

Certified Six Sigma Greenbelt w/DFSS, Lean and Certified Project Champion ~ 2003-2005

University of Findlay, Findlay Ohio ~ Bachelor of Arts in Systems Analysis w/Business ~ 1996

27 year member of the Knights of Columbus


2005 - Orchestrated a data center consolidation project that consolidated 5 Data Centers down to two without a single production application or business impacting event over 9 month period.

2003-2005 - Spearheaded the implementation of Information Technology Information Library (ITIL) process including Change, Asset, Inventory, Configuration and Service Level Management into the Markets Technology Operations.

2003-2006 - Leveraged an expert team by the expansion of an end-to-end applications support group that employed technology specialists who had full knowledge of both the infrastructure and the applications which eliminated extended down-time and achieved a return to operations improvement from over 120 minutes per incident to less the 52 minutes. This team’s success made it grow from supporting 10 applications to over 200 in just 3 years, without adding to the overall staff in the division.

2003 - Transformed a geographically managed and supported organization into a functionally managed cohesive team that leveraged expertise across geographic locations enabling 75% capacity increase over three years with only a 5% increase in head count.

1999-2005 - Successfully met or exceeded merger transition required tasks in three major mergers including Montgomery Securities, BankAmerica, and Fleet. Most recent was the Fleet datacenter closure in Boston and Ridgefield Park where 700 servers were relocated and 400 servers were decommissioned. Included was the elimination of a SunGard disaster recovery site saving $2.8 million per year in hosting costs.

2002-2005 - Mecklenburg County ISTAC – In my three year term as a member, vice chairman and chairman of the Mecklenburg County Information Systems Technology Advisory Committee, I actively advised and lead the committee by bringing personal experience and knowledge to the team. I wrote letters of recommendation to the County Commissioners in support of initiatives to better improve the technology systems that serve our community.

2003-2005 - Reduced a $2.4 Million per year backup tape budget to $800,000 a year budget in 2.5 years through the implementation of data life cycle management practices and processes while maintaining industry/government/corporate mandated data compliance retention policies.

2004 - Six Sigma - Data Center Design for Six Sigma project that yielding over $10 million in savings.

Implemented a method that integrated with the hosting request system enabling accurate system placement decisions, predictable capacity forecast that eliminated tactical facilities expenditures.