Office Clerk

MELISSA HALSELL

**** ******* **** *****, ******, CA 91768 – Cell: 909-***-****, Home: 909-***-**** ***************@***.***

Highly organized, efficient and versatile Data Entry Clerk Professional with excellent interpersonal and professional communication skills with experience working in Administration, Customer Service and Receptionist as well as Transportation. I am self-motivated and goal oriented, seeking a challenging position where my experience and initiative would be of mutual advantage.

Qualification Summary:

• 2 Years Experience as a Data Entry Clerk

• Microsoft Office 2007 Applications (Word, Excel, PowerPoint, Access, Outlook)

• Computer Skills: AS 400

• Excellent communication and attention to details

• Flexible and ability to learn new skills and computer programs in a timely manner

• Ability to multi-task and work in a fast paced work environment

Education:

Certificate, Microsoft Office Applications 2007

Mount San Antonio College, Walnut, CA

General Education

Chaffey Community College, Rancho Cucamonga, CA

Certificate, Administrative Assistant

Sawyer Business College, Pomona, CA

High School Diploma

Claremont Adult School, Claremont, CA

Responsibilities:

Order Entry/Customer Service

 Reviewed purchase orders and contacted customers to obtain missing information and routed shipments to designation areas as well as processed purchase orders and bill of ladings using AS 400

 Scheduled inbound and outbound LTL /FTL Carriers

 Provided estimated ship dates, freight quotes, list prices and stock availability

 Checked status of pending orders and shipments

 Provided shipping and tracing information to customers

 Gathered information to process claims and returns

 Researched information to solve customer requests and issues

 Matched ship lists against bill of ladings

 Copied and faxed and filed and emailed source documents

 Communicated customers feedback to management including any sign of dissatisfaction

PBX Operator

 Greeted and provided accurate information to visitors, patients and staff personnel

 Logged in visitors and issued badges and provided directions to departments

 Handled incoming and outgoing calls and took messages and as well as over head paged staff personnel

 Distributed incoming mail to staff personnel and dropped off outgoing mail to postal office

Data Entry Clerk

 Processed daily productivity sheets using Excel

 Processed work release orders and picking tickets using company software

 Attached work release orders to delivery manifests

 Filed purchase orders and picking tickets and maintained files

 Prepared and distributed interoffice reports to staff personnel

 Validated source documents against computer printouts and edited computer database records

 Assisted in other departments as requested by management

Work History:

06/08-01/09, Order Entry/Customer Service

Lyon Workspace Products, Ontario, CA

12/06-07/07, PBX Operator

Casa Colina Center for Rehabilitation, Pomona, CA

08/04-08/06, Customer Service

Laidlaw Transit Services, Inc., Pomona, CA

09/01-03/03, Lobby Reception

Commercial Protective Services, Gardena, CA

06/00-01/01, Data Entry Clerk

Act 1 Personnel Services, Ontario, CA

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