Ny-eesha Jones

** ****** ***

Hamilton, *****, New Jersey, US

Mobile Phone: 609-***-****

Secondary Phone: 609-***-****

E-mail: p86dp7@r.postjobfree.com

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OBJECTIVE

Career minded, hoping to find a company that I will be able to learn from as well as grow. Highly proficient with computers and phones.Detailed oriented and always willing to take on a challenge, and learn new things.

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WORK EXPERIENCE

Call Center Representative

September 2008 - November 2010

The JK Grop | State:NJ

Nonprofit Charitable Organizations

Answer inbound calls in a call center setting

Heavy phone and computer usage

Assist callers with questions about the different programs available to make donations

Assist with credit card payments

Health Benefits Coordinator

September 2006 - February 2008

ACS (NJ Family Care) | Trenton, NJ

Healthcare Services

Job entities include, proficient and accurate Customer Service. skills. Assist participants with providing info in regards to the NJ Family Care Health Plan. Participants are able to contact us via phone to have services rendered, such as: Receive Program Info

Request applications for health coverage through NJ Family Care

Verify the start of coverage as well as the termination date of coverage

Enroll in the different HMO's available in each county

Receive assistance with Online Applications

Heavy phone/computer use as well as multi tasking involved in position, as well, as other entities. Numerous programs used, Connexions, OIT, Avaya, Outlook, Mainframe etc...

Customer Service Representative

July 2005 - September 2006

Adecco | Hamilton, NJ

Education

Provide customer service over the phone to students as well as their parents, in regards to the Advanced Placement Program, given by the College Board. Strong computer skills needed, as well as the ability to multi task. Consistency use of the phone as well.

Account Rep

January 2005 - May 2005

TJA & Associates | Princeton, NJ

Legal Services

Responsible for a numerous amount of accounts, in which debt was collected , heavy phone use, as well as computer skills. Customer service

Account Representative

July 2004 - November 2004

OSI | East Windsor

Accounting and Auditing Services

Collection on Business Taxes. In charge of numerous cases. Received proficient training on tax laws, as well as collections. Heavy phone and computer skills used along with respective customer service and support.

Patient Care Tech

July 2000 - March 2003

DEBORAH HEART AND LUNG CENTER | Browns Mills

Healthcare Services

Assist patients and nurses with direct care, stocking bedsides, as well as running labs. Patient escorting throughout the hospital was also a performed duty. On hand customer service and patient support.

Administrative Assistant

October 1998 - June 1999

Child Study Team | Pemberton, NJ

Education

Phone use as well as heavy typing, filing, sorting of mail (drop off/ pick up). Copying/Faxing of approved documents.

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EDUCATION

Some College Coursework Completed,

March 2003 - June 2003

The Ring PJA School of Paralegal | State:PA

Attended the Ring PJA for some Paralegal studies

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