Virendra Sharma

***, ***** ********, ****** ***** Complex

Waghbil, Gohdbunder Road,

Thane (W) – 400607, Maharashtra, India

Contact: - +91 - 992*******

Email: - p7um30@r.postjobfree.com / p7um30@r.postjobfree.com

Profile Summary

Citrix Certified (CCA - XenApp 4.5), Microsoft Certified (MCSE) & ITIL V3 Certified.

Overall 9 years of Information Technology experience that provides top-notch service, sets high standards, and exceeds expectations.

Middle level management / Technical assignments in System Analyst/administration/ IT infrastructure management with an organization of repute.

Have experience and domain knowledge of Telecom, Banking, Pharmaceuticals and Media & Entertainment.

A positive, ‘can-do’ attitude and a high productivity rate, highly motivated and a dependable troubleshooter.

Customer focused performer who is committed to quality in every task – from personal interaction with coworkers and users to high level of service provided to company/customer.

Valued contributor who performs confidently and effectively under pressure and thrives on challenge.

Enthusiastic learner who quickly grasps concepts and technical skills.

Skill Summary

Technical

Currently working as SME and Tech Lead (Wintel/Citrix/VMWare) and supporting a large Media & Entertainment company’s Wintel Servers, VMWare ESX 4.0, Citrix XenApp 4.5 farms.

Knowledge of Ticketing Tools: BMC Remedy User (ITSM) and IBM Managenow

Knowledge of Desktop & Server Operating System : Windows 2K/XP/Vista, Windows Servers 2000/2003

Knowledge of Server Hardware: IBM X Series Servers, IBM Baldecenter HS20/HS 40 and HP Proliant Servers.

Knowledge of Server Management utilities like HP iLO and IBM Director

Operations & Service Delivery

Follow the completely ITSM Process (Incident Management, Change Management, Problem Management).

Implementing best practices / processes for the IT operations

Effective implementation of proven processes.

Understand & maintaining all the Security standard of customer

Ensure the entire Escalation matrix is followed properly.

Analyzing Incident, Change & Problem tickets and providing status on daily and weekly status call.

Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue.

Coordination with various vendors & Internal IT team for successful implementation of projects.

Co-ordination with Various vendors for IT support for projects & POC's.

Professional Experience

Tech Lead, Capgemini India (Client: Warner Bros. and MDS Pharma), Mumbai, May 2008 - Present

Sr. Technical Specialist, CITI Technology Services (Client : Citigroup) , Mumbai, January 2008 – May 2008

Server Expert, Zenith Infotech (Client: Multiple Clients), Mumbai, August 2007 – December 2007

IT Specialist, IBM India (Client: Bharti – Airtel), Delhi, June 2005 – April 2007

System Administrator, CMS Computers Ltd (Client: Bharti – Airtel), Delhi, February 2004 – June 2005

System Engineer, Techpark India, (Client: AT&T and Bharti – Airtel), February 2002 – February 2004

Current Profile

Tech Lead, Capgemini India, Mumbai, May 2008 - Present

Warner Bros (Current Project) – a fully integrated, broad-based entertainment company – is a global leader in the creation, production, distribution, licensing and marketing of all forms of creative content and their related businesses, across all current and emerging media and platforms. The company stands at the forefront of every aspect of the entertainment industry from feature film, TV and home entertainment production and worldwide distribution to DVD, digital distribution, animation, comic books, licensing, international cinemas and broadcasting

Role & Responsibilities:

Maintenance and troubleshooting of Citrix Server farm running 100+ physical & virtual Windows 2003 servers for production, QA/Test and Disaster Recovery (DR) environment.

Support IIS, Citrix, MS, Application Support and troubleshooting in Citrix farm.

Leading L2/L3 support teams for Wintel/Citrix/Vmware in 24x7x365 global infrastructure support environment.

Planning and testing the application Virtualization for various new application releases using Citrix Streaming Profiler and publishing it to the Citrix farms.

Provisioning new physical & virtual servers and installing Citrix on them for expansion of Citrix farms.

Analyzing Incident, Change & Problem tickets and providing status on daily and weekly status call.

Proactively communicate with Project Manager and Service Delivery Managers (Onshore & Offshore) about major issue.

Incident management ensuring application availability and smallest possible business impact with minimum service disruption.

Global remote server support for approx 2000 physical and virtual (VMWare ESX) Microsoft windows servers.

Managing support shift roster, work allocation and delegation to the team while oversee the progress and support on technical and non-technical issues.

Oversee delegated Infrastructure activities e.g. maintenace reboot, power down, patching, upgrades, DR exercises, maintaining production system for stability. Knowledge management on share point portal.

Business users meeting, IT issues discussion and resolution including escalations management and timely response. Ensuring right level or resource and expertise deployed during crisis.

Cordinating and resolving problems between competencies.

MDS Pharma (Previous Project) – headqurtered in Canada, the world's premier provider of

innovative drug discovery and development solutions.

Role & Responsibilities:

Global remote server support for Microsoft windows servers and Citrix.

Managing of Citrix 3.0/4.0/4.5 Farm using Citrix Management Console (Server Management, Publishing & Managing of Applications & Desktops, Server loads Evaluation, Resource Managing).

Major involvement in Citrix Farm migration and up gradation activities.

Cordinating and resolving problems between competencies.

Configuring policies over the farm for printers, Client devices, printing, etc.

Logging into the Server through Remote Desktop and resolving the Issue.

Publishing Different Applications and Printers on the Citrix Users Profile.

Performing all aspects of account management. User ID creation, Giving Rights to users and share folder, etc...

Installation of Citrix servers and administration

Publishing application. Deploying ICA client, printer driver mapping, shadowing users, checking sessions, managing server load and CPU utilization.

Auditing & scanning server security and vulnerability and eliminating any security risks.

Achievements

Worked as Citrix Tech Lead role and got appreciated for my work, from the top management of my current company and the customer. My role in this project was included analysis of work load; analyze scope of work, staffing plan, identifying knowledge areas & objects and knowledge acquisition planning.

As a team we have done a Citrix migration from Metaframe XPe 1.0 to XenApp 4.5. There were approx more than 120 applications we migrated from old farm to new Citrix farm. I utilized a newly introduced “Application profiling and streaming” and Citrix EdgeSight features in the new Citrix farm.

Previous Experiences

Sr. Technical Specialist, CITI Technology Services , Mumbai, January 2008 – May 2008

Client – Citigroup – Citigroup Inc. is a major American financial services company based in New York, NY has the world's largest financial services network, spanning 140 countries with approximately 16,000 offices worldwide.

I was designated as Senior Technical Specialist, working with Technology Infrastructure Support Team, responsible to test Citigroup’s standard automated builds on a Test Citrix farm of approx 40+ Presentation Severs (MPS 4.0/4.5) hosted on VMWare ESX Servers.

Role & Responsibilities:

Installation of Citrix Servers through Citi’s Standard automated builds and images.

Publishing of different standard applications for Integration Testing.

Installation of new tested and certified OS & Citrix hotfixes on the servers.

Testing of CITI’s standard packages on Citrix Farms built under Citi’s SOE.

Managing Terminal Server Licenses and Citrix Licenses.

Testing of Citrix related builds and packages and reporting to engineering team for any bugs.

Preparing of test cases and test plans for Citrix builds.

Server Expert, Zenith Infotech (Client: Multiple Clients), Mumbai, August 2007 – December 2007

Client/Project – Multi client support environment.

I worked with Zenith InfoTech Ltd, Mumbai as Server Expert (Citrix) in its Network Operation Centre, supported multiclient environment of approx 12000 servers of company’s U.S. clients remotely.

Roles and Responsibilities:

To work on problem tickets assigned to me for Citrix & Terminal server related problems.

Installation of Citrix Servers and other applications.

To Publishing Applications as per client’s requirement.

Review the Event Logs for Errors and troubleshoot accordingly.

To test and apply Citrix & Microsoft patches with proper approval of clients.

To update the status of problem tickets after troubleshooting.

IT Specialist, IBM India (Client: Bharti – Airtel), Delhi, June 2005 – April 2007

Client/Project– Bharti-Airtel – One of Asia’s leading integrated telecom services providers with operations in India, Sri Lanka and Bangladesh.

I worked for Bharti-Airtel on a project Active Directory & Citrix Consolidation Project with Microsoft and Citrix Consultants. It includes installation of around 250 IBM HS20 Blade servers & X-Series Servers at four hub locations. Four hub locations launched with around 200+ Citrix MPS Servers, Domain Controllers, ZDCs, Datastore and Web Interface Servers. Almost all the installation we have done with standard automated builds which prepare a server with OS, applications, antivirus, hotfixes, monitoring agents and pre hardened OS & Application settings.

Roles and Responsibilities:

Installation & Configuration of new Production Citrix Server using automated scripts.

Publishing Application as per client’s requirement.

Assign, modifying application access to the users.

Citrix & Terminal Server license management.

Test and deploy OS & Citrix hotfixes, firmware updates.

Scheduled activities e.g. Backup and Weekly server reboots

Basic Hygiene and Security Implementation as per Agreed Implementation Manual provided by Company with a proper Change Management Approvals.

Working on Tickets assigned to me and updating its status in IBM’s ticketing tool Managenow.

Creating, implementing and updating Change tickets normal, emergency and pre-authorized) as per the requirement.

System Administrator, CMS Computers Ltd, Project - Bharti-Airtel, Feb 04 - June 05

Project – Bharti-Airtel - One of Asia’s leading integrated telecom services providers with operations in India, Sri Lanka and Bangladesh.

I was designated as System Administrator for BHARTI-Airtel to provide Level 3 support to the customer. I used to manage Airtel’s Windows 2000 File & Print, Domain controller, and DHCP, Proxy and DNS servers. Apart from this I was responsible for the other application and database servers also which were being used by other different departments and process for any kind of OS and security issues.

I used to report my Project Leader and Project Manager during this project.

Roles and Responsibilities:

Domain Users & Group management and ID Validation.

Access management to the various resources like Internet etc.

Antivirus support and server management

Backup & Restoration with Veritas Backup Utility.

Backup media management.

Inventory of Servers, OS and other licenses.

Readiness of the servers for the Audits.

Internet Security using Microsoft ISA application

Managing DHCP, DNS, Proxy and File & Print Servers.

Patch management for Microsoft OS &applications and server’s firmware updating.

Periodically vulnerability scan and applying fixes to eliminate any security risk in domain.

Follow customer’s change process to implement any minor or major change in the domain.

Installing, configuring and troubleshooting internetwork using Cisco 2800, 2600 and 1800 series routers.

Kept knowledge of changing technology current to benefit customers.

Consistently delivered rapid, outstanding service and support, resulting in a high level of customer satisfaction; kept users updated on resolutions.

Frequently resolved issues with minimum or no supervision.

System Engineer, Techpark India, (Client: AT&T and Bharti – Airtel), February 2002 – February 2004

Project – Bharti-Airtel - One of Asia’s leading integrated telecom services providers with operations in India, Sri Lanka and Bangladesh.

I worked as PC and Server Support Engineer for BHARTI-Airtel & AT&T. Techpark India Pvt. Ltd is the one of the largest IBM Authorized Service Provider in Northern India for Server & PC support.

Roles and Responsibilities:

I was responsible for end user support for server and PC hardware.

Troubleshooting hardware related issue of Server’s & PC’s and coordinating with back-office and hardware vendor to replace the parts on time in case any fault found in hardware.

Installation and upgrading hardware and capacity of the server and PC’s as per the customer requirement.

Responded to, evaluated, and prioritized calls and e-mail requests for technical assistance from users experiencing problems with hardware, operating system and other computer related problems.

Provided prompt, accurate and respectful support to the users employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.

Rewards & Recognitions

Capgemini Project Star Award for actively participation in P2V & storage migartion project and completing on time with a proper change process.

Two IBM Bravo Awards for best performance, playing key role in the team and completing projects before deadline.

Earned quality awards (Bharti’s 25 Star Ovation Award) from the customer Bharti-Airtel.

Three Best Engineer award from CMS Computers Limited.

Career Strengths

Comprehensive problem solving abilities.

Good verbal and written communication skills.

Ability to deal with people diplomatically.

Ability and willingness to learn.

Commitment of hard work.

Education

Bachelor of Science (Information Technology)

Citrix Certified Administrator (CCA)

ITIL v3 Foundation Certified.

Microsoft Certified System Engineer (MCSE),

Advanced Diploma in Computer Hardware Networking, Jetking Infotrain Ltd.

Personal Profile

Hobbies & Interests: Photography

Volunteerism: A regular blood donor.

Marital Status: Married.

Gender: Male

Date of Birth: 08th August, 1980.

Nationality: Indian.

Passport No: H2769067

VISA Status: USA B1/B2 for 10 years

Declaration

I hereby declare that all the details furnished above are true to the best of my knowledge. If I were given an opportunity, I would perform to the best of my abilities and meet your expectation.

Date:_________, Place:_________ (VIRENDRA SHARMA)

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