Sales Manager Customer Management Experience Supervisor
|ROBERT S. REDMON
*** *** ****** **. ***. ***
Altoona, Iowa 50009
To obtain a management-level position with a progressive firm offering responsibility, advancement, and interaction with people
Highly motivated, energetic, versatile, results-oriented person with extensive sales and sales-management experience. Leader with excellent problem solving, communication and human-relations skills. Proven ability to achieve company goals through implementation of management strategies via motivation of sales force.
Des Moines Area Community College
Introduction to Business, Principles of Marketing, Introduction to Management, Personnel Supervision, Professional Development, Human Potential, Sales Management
Warehouse Supervisor, Millard Refridgeration- April 2006-March 2011
Responsibilities: To oversee and assist everyday activity on 2nd shift in a cold storage warehouse, insuring customer satisfaction making sure our quality goals were second to none. One of my goals as a supervisor was constantly trying to do more with less, be it manpower, time, accomplishments, goals, budget or machinery. Everyday was different so you had to come up with new ideas to get the job done in the most proficient manner possible. Our goals we set high to achieve the quality we were looking for and to quantify them to be as superior in our trade as we could be.
Warehouse Manager/Supervisor, Elite Logistics, Associated Wholesale Grocers – January 2000-April 2006
Responsibilities: To oversee and assist every day activity in a 500 union employee warehouse. Also to ensure customer satisfaction by setting and achieving goals. These goals include on time delivery, fresh, sellable product, and good customer relations. To achieve these goals our duties were to perform constant day to day or hour to hour quality audits to qualify or quantify duties being performed. Often sitting down with employees and helping them to understand the company strategies and to help them to understand the importance of the work they are performing and how it fits in with the overall picture. Working with the employee to try and understand the frustrations they may be having on the job to help them be more productive and to overcome some of the barriers with the job that I maybe able to
Help them with it. Duties include updating daily, weekly and monthly reports.
Warehouse Manager, Oharco Distributing, Des Moines, Iowa, April 1995-January 2000
Responsibilities: To oversee and assist everyday activity in a growing flooring and cabinet business. Getting our employees to understand the importance of customer satisfaction and insuring they understand on a day to day basis because without customer satisfaction where would we be. Making our product seem and sound like it was better than our competition, even though our product was most likely equal in quality all our customer needed to know was that we have the best product and the best service out there. Duties included processing customer claims and disputes; hiring and termination of personnel; and company wide purchasing, billing and collecting. Coordination of sales and distribution efforts for a multistate operation.
District Manager, Iowa Beverage Systems, Des Moines, Iowa, September 1992 – April 1995
Responsibilities: Overseeing sales and distribution goals for the highest-volume division of a Midwest region Miller Beer Distributor. I was personally accountable for distribution goals, customer relations, sales and promotional events.
Supervisor, Miller Brands (formerly Shamrock Distributing Co.), Glendale, Arizona
Responsibilities: Overall management of the highest-volume presale routes of a western region Miller Beer Distributor. I was personally accountable for distribution goals, customer relations, sales and promotional events.
Working knowledge of Microsoft Word and Excel, Extensive SAP Experience.
Available upon request
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