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JOEL BRIGGS***** Ashling Drive, Stafford, TX *****Home: (281) ***-*********@**************.***
CAREER SUMMARY
I am a Computer Operations Professional able to deliver leadership, problem-solving, high attention to detail, multi-tasking, and system-expertise. I have excellent written and verbal communication skills with a commitment to accuracy and effectiveness to a progressive, technology-driven organization.Areas of hardware expertise include:
§ Processors - IBM 9020-820 (ES9000, 3090, 3081, 3084), Essor§ Disks - IBM 3330, 3350, 3380, STC 8650 and CDC 0029§ Disk Controllers - IBM 3990, 3830 and STC 8880§ Terminals - IBM 3278, 3279, 3180, Memorex 2078 and 1377§ Terminal Controllers -IBM 3705 and 3725§ Communicators Controllers -IBM 3705 and 3725 § Mass Storage - IBM 3851 § Array Processors - FPS AP 190L, AP120B, and ST-100§ Switching Units - IBM 2701 § Drum Storage - IBM 2305, Intel 3805 and 3815 11§ Gentators - Piller B75/60§ Virtual Machines (HOVMA/HOVMB/HOVMC)
PROFESSIONAL EXPERIENCE
Cooper Cameron, Houston, Texas November 2006-October 2007
Computer Operator
Consistent and successful oversight, monitoring and operations of all Client/Server software and hardware systems including SAP/R3 and WAN systems with 365 day 24 hour availability.
§ Responsible for ensuring that system logs and check-off lists are complete and accurate§ Oversight of system data protection requirements regarding the execution of policies for system backup, tape management, data recovery and restore§ Report disaster recovery tape rotation to meet Sarbanes Oxley requirements§ Perform as an environmental hardware failure responder§ Monitor the SAP R3 production environment, including Business Warehouse for proper response to worldwide activities and process the production SAP R3 24 X 7 jobs utilizing BMC Control-M§ Interface with external personnel and vendors encompassing SAP Basis support, IBM system support, and SAP applications developers, depending on the activities requested§ Monitor worldwide WAN access, responding to incoming requests from vendors for service notifications and escalations§ Document and report problems immediately, remaining calm, cordial, and effective during the resolution time of critical system interruption, difficulties, and failures.§ Perform basic Microsoft NT administration and operational functions.§ Provide after hours Help Desk support by documenting problems in NR Remedy and escalating calls.§ Oversee shift activities in absence of shift leader as well as provides backup to the Help Desk Agents during heavy incoming call volume on prime business hours.
PDV America / Petroleos De Venezuela, South America March 2005 –August 2006
Computer Operator
§ Monitored batch schedules for processing from start to completion§ Analysis performed and restart/rerun procedures when needed§ Monitored Mainframe for system operator messages, tape and cartridge mounts and setting§ Utilized 4090 laser printer and distributed reports (IBM & 3800 XEROX)§ Maintained usage of PCs, servers and routers§ Utilized CMC Control-M R3 scheduling system and Vertias Backup Exec 9.1
Union Texas Petroleum, Houston, Texas Dec 2004 – March 2005
Computer Operator
Consistent and successful oversight, monitoring and operations of TSO / ISPF, JCL & JES3 in MVS including all Windows Operating System versions from 3.1 to XP in a LAN environment with 12 hour rotating shift availability.
§ Monitored batch schedules for processing from start to completion. Performed analysis and restart/rerun procedures when needed§ Monitored Mainframe for systems operator messages, tape and cartridge mounts setting§ Implement new storage solutions for all Data Center open systems environments Improve storage management procedures and processes § Maintain Storage infrastructure across 1000+ servers in the Data Center environment§ Utilized 4090 laser printer and distributed reports (IBM)
U.S. Postal Service, Houston, Texas May 2004 – December 2004
Casual Postal Carrier
Delivery of u.s. Mail to residents and businesses.
§ Provided service as a Postal Carrier§ Provided reports to ensure correct zip codes and addresses are accurate, before and after processing for delivery, using Microsoft§ Responsible for providing other carriers with safety measures while delivering mail§ Ensured that all new employees are provided and follow, all polices and procedures provided by the government as well as safety guidelines to sustain safety
Exxon Mobil, Houston, Texas August 1996 – May 2004
Sr. Computer Operations Analyst
Provided functional leadership for 4 employees. Responsible for development, orientations, training and coaching. Developed cost effective and differentiating communication to employees. Supervised strategy objectives, policies and procedures with employees. Provided evaluations and recommendations. Encouraged Team Participation.
§ Lead Analyst for Customer Supply Chain (CSC) Batch Processing for European Refineries and Business Groups§ Utilized OPC/ESA as the primary software tool on the mainframe§ Monitored batch schedules for timely processing start/completion. Performed analysis and restart/rerun procedures when necessary§ Monitored Mainframe for system operator messages, tape and cartridge mounts, setting§ Verified & checked system parameters, monitored online scheduler for jobs requiring reruns/restarts and late jobs. (Adhoc)§ Worked with multiple transaction management systems (CICS) Ensured all online requirements were met§ Perform JCL modification, provided users with a nightly report of all batch processing activity on three different levels (Production, Acceptance and Development). Supplied CSC with monthly statistical analysis of batch processing for billing§ Hands on working experience with Autosys for (Unix); accessed applications (payroll, AIR, AlP, G/L, and all Exxon/Mobil transactions) on the mainframe, Windows 2000, Window NIT and other systems§ Utilized Autosys to run and display UNIX, SAP, Linux; and other PC-based applications that integrates my desktop with X Window systems, the mainframe and Internet§ Used UNIX by logging on to a UNIX session after which Autosys takes over the process in a Windows type environment§ As a graphical user interface in Autosys I didn't have to string complex commands together, I just point and click to get the tasks done§ Using Lotus Notes enable me in supporting critical business process, workflows and information§ My comprehensive experience in both Lotus Notes and client server technologies allowed me to quickly and effectively respond to my client's business requirements on demand when it's needed the most§ Using Lotus Notes also allowed me to manage my department's projects and tasks so that I would have accountability and deadlines for tasks§ My experience using Lotus Notes allowed me to keep track of schedule data, meetings and reminders of events§ Utilized 4090 laser printer and distributed reports (IBM)
Chevron Information Technology, Houston, Texas June 1989 - August1996
Computer Systems Operator
§ Provided desktop software and computer hardware support§ Executed various tasks: Tape Hanging, Dark Room Operations, Data Library, Seismic Plotting, Data Output, Console Operations§ Proficient in operation of Xerox and IBM printers. Versater and Benson Electro- Static Plotters§ IBM and Amdahl mainframe computers: update outage reports, incident reports and online summaries§ Trained and developed operators on various systems§ Train operations to support Tek Storage and backup/restore requestHELP DESK EXPERIENCE§ Over 11 years of experience§ Utilize Remedy tracking pool ( Lotus Notes.)§ Responsible for monitoring any escalated problems and maintaining communication regarding the status§ Ensure customer support by responding to customer calls, voice mails and e-mail. Log all customer questions/problems in a service ticket, and track each through to resolution§ Create service tickets to document all customer contracts§ Fully document the customer's request, information found during the investigation, actions taken, and final resolution§ Analyze customer inquires and Escalate to a 2nd level if necessary§ Monitor all open requests to ensure compliance to response requirements and customer expectations§ Share new information or troubleshooting techniques with supervisors/shift leader in turn over meetings§ Monitor and respond to daily/weekly report logs for all open requests via the Remedy database§ Monitor phone usage reports and make the necessary adjustments to workflows§ Analyze and maintain a schedule for new clients being supported by the help desk and act as the liaison while the client is transitioning into a production environment§ Analyze help desk database for trend analysis and make necessary recommendations associated with redundant issues§ Provide assistance and training to junior team members§ Monitor and respond to customer satisfaction levels
EDUCATION
§ Prairie View A & M University
§ United States Armed Forces- ARMY-Sergeant
SKILLS
§ Strong supervisory and counselling skills. Ability to evaluate facts and take action§ Ability to motivate subordinates to their full potential§ Strong written and verbal communication skills Ability to work in a team environment Ability to multi -task and assess risk§ Knowledge of Disaster Recovery Procedures § Excellent verbal and written communications skills Ability to work in a high pressure-changing
SOFTWARE AND MAINFRAME
§ PRADOX 3.5, UNIX Language, VTAM, REX Language, COS, Windows NT& 2000, RMF, MPE, Linux, DFSHSH, CMF, SFSHSM, NCCF, OPC/ESA, Resolve, TMS, MSX, SIS, ES2, LLS, ASM2, RACF, ACF2, DCL, SAP, Remedy, Clarify, Outlook Express, TML, HPNPO, OPCOM, LAN/WAN, ArcServe, Microsoft Operations Manager, HP Network Node Manager§ MAINFRAME EQUIPMENT = IBM 300J, IBM Cartridge Drives, And Disk Drives
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