Sales Manager

James Kerver_______________________________________________________________________________

**** ******* **. #**** ***** Royalton, Oh 44133 * 440-***-**** ***********@*****.***; http://www.linkedin.com/in/jimkerver

Division Sales Manager / Regional Marketing and Sales Manager / Director Franchise Sales and Development / Regional Director Sales and Operations / Commercial Sales Manager

P&L Responsibility / Customer Acquisition & Retention / Strategic Problem Solving and Growth Strategies / Turnaround Management / Project Management / Franchise sales and operations / Multi Unit Retail Management/ Customer Relationship Management/ Sales Training & Team Leadership

EXPERIENCE

2009- Present

ADVANCE AUTO PARTS; Cleveland, OH

Advance Auto Parts is a leader in the automotive aftermarket with more than 78 years of industry excellence. We have over 3,500 stores countrywide.

Commercial Sales Manager, Northwest/Central Region

Successfully lead customer acquisition and retention for Commercial Sales Programs throughout northern, OH by directly managing ten Outside Sales representatives and providing operational leadership to 75 store managers. Managed 55 million dollar book of business.

• Increased region sales revenues 11% in 2010.

• Increased region sales revenues 24% in 2009.

• Ranked 5th in region in B2B in ecommerce sales 2011.

• Managed strategic accounts on a regional and national scale resulting in $500k in incremental growth 2010.

• Inventory positioning experience to drive sales growth and to obtain inventory turns goal.

• Led and/or participated in corporate cross functional teams to develop SWOT analysis for our credit, marketing, product strategy, and operational execution departments.

• Responsible for a half million dollar regional sales and marketing budget to develop brand awareness and capture additional market share.

2007 to 2009

NEW HORIZONS COMPUTER LEARNING CENTERS; Cleveland, OH

New Horizons Computer Learning Centers is the largest independent IT training company worldwide. We have 300 locations worldwide.

Regional Director Sales and Operations, Northwest/Central Region

As Regional Director, managed 25 franchised computer learning centers, generating annual sales of $65 million.

Responsibilities included educating franchisees on systems business concept and operating systems, providing ongoing training and development in career services and B2B to maximize franchisee profitability, monitoring franchisee compliance and implementing strategies to add value to franchise system.

• Increased Northwest Region sales revenues 10% in 2008

• Two centers recognized as “Centers of the Year 2008.”

• Increased region’s sales by 15% in 2007

• Reduced regions AR by 35% in Q4 2008.

• Two centers recognized as “Centers of the Year 2007.”

• Northwest Region ranked 2nd in total revenue growth for 2007and 2008

• Created exceptional support and training systems, which maximized effectiveness and allowed quick rollout of training and development initiatives.

• Assess needs for skill development and growth for management and sales staff.

2004 to 2007

COVERALL CLEANING CONCEPTS; Cleveland, OH

Coverall Cleaning Concepts is one of the world's leading commercial cleaning franchise companies with over 9,000

Franchise owners, servicing 55,000 customers.

Director Franchise Sales and Development

Rebuilt sales and operations departments yielding increased franchised contracts from the previous 2-year total of 50 to 200 in 3 years and led company in new franchise sales.

• Generated $2 million in new franchise revenue.

• Increased revenue in Cleveland support center from 3.8 Million per year to 7.7 million per year in 3 yrs.

• Ranked 2nd out of 90 locations in new franchise sales in 2005 and 3rd in 2006.

• 142% of profitability budget for 2007.

• 97% account retention. rate

• Ranked 1st in net gain (profitability) in 2006 out of 90 locations.

• Ranked 1st in account retention out of 90 Regional Offices in 2006 – 2nd place in 2005, and 3rd place in 2004.

• Ranked in top 3% percent of profitability of 90 locations.

• Automated numerous internal systems increasing speed and efficiency and accepted additional responsibility to train new regional’s and crm program.

1999 to 2004

ALPHAGRAPHICS INC.; Cleveland, OH

The AlphaGraphics® global franchise network has more than 359 locations in 24 countries and are

providers of print related and digital publishing services for businesses worldwide.

Regional Sales and Marketing Manager

In my role as sales and marketing manager I, managed 17 retail franchised print shops generating annual sales of $28 million. Successfully implemented AlphaGraphics® Integrated Marketing Program (AIM), consisting of extensive assistance in sales training and development, business model, operating procedures and protocols. Sales management, recruiting and interviewing, one-to-one direct mail marketing, database marketing/ management, and cross-platform technical support.

• Managed a team of 27 outside sales representatives and seven Sales managers who were primarily responsible for business and customer development.

• Ranked number 1 in sales revenue growth for Midwest region, 2001, 2002, 2003

• Ranked in top 3 nationally out of 20 regions 2000, 2001, 2002, 2003

• Maintained and implemented CRM software to assist in building customer relationships.

• Increased sales in region every year by avg. of 18% annually.

• Developed individual profit and revenue growth strategies for each local market in territory.

Developed curriculum and facilitated a minimum of 12 sales seminars annually

1997 to 1999

ROBERT HALF INTERNATIONAL INC.; Cleveland, OH

Sales Manager

1994 to 1997

IKON OFFICE SOLUTIONS INC.; Cleveland, OH

Senior Account Manager

1989 to 1994

ECOLAB INC. Cleveland, OH

Territory Manager

EDUCATION and PROFESSIONAL DEVELOPMENT

Bachelor of Business Administration

Cleveland State University Cleveland, OH

Salesforce.com certified 2010

Dale Carnegie sales training 2010

Microsoft Office Certified 2008

Facilitator and speaker certified 2008

Fundamentals of Sales Management 2006

Vass Executive Sales Training Instructor 1999-2004

ACT CERTIFIED TRAINER 2000

Train the Trainers AlphaGraphics, Inc., 1999-2000

Certified HS Basketball and Football Official

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