Quality Assurance Manager
Resume:
LAURIE J. FREDREGILL
******@*****.***
EDUCATION
Certifications: Certified Software Testing Professional (CSTP) Designation
Certification earned - June 2001
Re-certification earned - September 2006
Certified Test Manager (CTM) Designation
Certification earned – August 2007
Licenses: Series 7, 6, 63
Degrees: Bachelor of Science Degree
Iowa State University, Ames, Iowa
Business Management and Sociology
Continuing Education:
Consulting Skills for the IT Professional
Business Analyst Boot Camp
Defining and Validating User Requirements
EXPERIENCE
Experience Summary:
Senior QA professional with over 13 years of QA experience, including department management, project management, creation of formal QA departments and documentation, defining test requirements, creating test plans and test cases, and hands-on testing. Bullet point thinker, with a professional image and demeanor. Interacts exceptionally well with personnel at all levels. Excels at on-time delivery, with extreme attention to detail. Seasoned professional with over 25 years of business experience in the health care, educational testing, transportation, financial services, brokerage and securities and credit industries.
Current Position:
IT Test Manager
Wellmark Blue Cross Blue Shield
Des Moines, IA
March 2008 - Present
Responsible for developing a structured testing practice for a major health insurance company, providing coordination of Integration and UAT testing between business units. Work with outside vendors on requirements, test planning, integration, and defect tracking. Provide expertise in implementation of new testing methodology and rollout of test and defect management tool, involving defining requirements, test case definitions, and QA documentation. Regularly provide internal customer presentations and training. Currently serve on the SDLC Governance Committee.
Previous Experience:
Consultant
Modis International, Inc.
Minneapolis, MN
July 2007 - December 2007
Client: RBC Dain Rauscher
UAT Coordinator
Managed the acceptance testing efforts of over 200 individuals for a highly visible, multi-million dollar project. Liaison between the testers, development team (local and international) and the business. Activities also include reporting and tracking all defects found through UAT, and presenting them daily, with the overall UAT status to senior management and business stakeholders.
Software Quality Assurance Manager
Questar Educational Systems, Inc.
Apple Valley, MN
February 2002 – July 2007
As SQA Manager, primary responsibility was to lead efforts in testing to measure the current software development processes, and find improvement options with the goal of defect prevention. Evaluated the processes used to develop the software product and provided confidence that the product conformed to the established technical requirements and stringent criteria set by the various State Departments of Education.
Was responsible for managing 8-12 QA analysts. Tasks included hiring, termination, performance reviews, mentoring, and ongoing organization of team training opportunities needed to build and maintain a top-notch QA department.
Participated in software reviews, walkthroughs and inspections to determine product process and quality; participated in software development documentation design and review.
Duties included the development and execution of software test strategies, plans and cases for data, image and process testing. Responsible to witness testing to assure validity of test processes and results; assessment and reporting of defects found. Regularly provided QA testing status and defect metric reports to the IT Director, as well as observed trends and make recommendations for the ongoing success of the QA department.
Consultant
Hollstadt & Associates, Inc.
Burnsville, MN
November 1998 – November 2001
Client - Northwest Airlines, Inc.
Quality Assurance Coordinator/Business Analyst
As Quality Assurance Coordinator, led testing efforts for the NWA new Customer Valuation initiative. Developed test strategy, test plan and test cases, tracked problems and documented test results. Designed and developed a testing progress
reporting package, providing management and team members a comprehensive view of the testing status. This information helped the team stay ahead of project plan dates and abreast of potential problems. This package exceeded that needed for the NWA STEP Methodology requirements, and was under review for company wide use.
As Business Analyst, worked with Business Partners, developers and designers to define scope and gather requirements for enhancements and modifications to the NWA WorldPerks loyalty program.
Client – American Express Financial Advisors, Inc.
Quality Assurance Analyst
Provided testing of 40+ Sales and Service Tools and Baseline applications for American Express Financial Advisors. Led team and managed the testing efforts of 5-10 test analysts; defined test requirements, developed test plans, determined test methods, wrote test cases, performed hands-on testing. Performed problem tracking and defect analysis, interfaced with business and technical teams, developed software documentation using Method/1, and various other tasks in preparation of quarterly software releases to field agents.
Wholesale Marketing
AEI Fund Management, Inc.
St. Paul, MN
November 1996 - January 1998
Wholesaled units of a $24,000,000 real estate fund to securities broker/dealers throughout the U.S. Responsible for all administrative functions of the marketing department. Assisted the General Partner on various projects.
Account Executive
The Copeland Companies
Minneapolis, MN
August 1994 – April 1995
Responsible for establishing and servicing the 401k and 403b accounts for hospital and clinic employees in a Minnesota and Wisconsin territory. Facilitated new enrollment seminars at the hospitals and by appointment. Liaison between the hospitals, their employees and the various funds companies. Licensed in Series 6 and Series 63.
Independent Contractor
Minneapolis, MN
October 1989 – November 1998
Freelanced for various clients in the legal and marketing industries while at home raising two children.
Registered Representative
Olde Discount Corporation, Inc.
Detroit, MI
February 1987 – October 1989
Facilitated the buying and selling of financial securities, equities, fixed income products and mutual funds. Responsibilities also included new account preparation, monitoring trade settlements and cashiering in the branch office. Licensed in Series 7 and Series 63.
Dallas, TX
March 1982 – October 1986
Worked as a Senior Budget and Financial Analyst.
Contact this candidate