SUMMARY OF QUALIFICATIONS

• Four years Customer Support

• Two years web production

• Twenty-two years graphic design

• Ten years web design

• Eight years web content writing / editing

• Three years eCommerce development & SEO

• Five years project management

• I am hands-on, well-organized, detail and deadline oriented, & thrive on challenge.

DETAIL OF RELEVANT EXPERIENCE

Remote Customer Support Specialist, Elastic Interactive, Arlington VA 10/10-11/11

Assisted energy cooperatives in populating pre-designed web sites in a Drupal-based CMS; provided software training; technical, content and graphic design/image editing assistance, and troubleshooting of often complex issues in a team environment. Maintained & updated call logs & the help ticket system. In addition, I contributed several ‘How To’ sections to the User Guide. Served over 200 co-op member associations nationwide.

Virtual Web Producer, The Nature Conservancy, Arlington VA, 12/08-11/10

While adhering to TNC design standards, populated state sites with updated content and images; resized, edited & uploaded new images, & created Flash & Javascript slideshows within their custom CMS interface. Entailed a great deal of email/phone communication with state TNC representatives to ensure satisfaction of their goals.

Web Manager, Breeze Newspapers, Cape Coral FL, 10/05-2/08

Was responsible for site layout and information architecture, site design, coding, print and web ad design, image editing, content writing/editing using AP style guide, copywriting, site maintenance and updating, and content management of a large travel and tourism site. Worked in close concert with both the Editorial and Advertising departments. Was also responsible for the maintenance and updating of the evergreen sections for eleven online sites using as well as for the content management of all newspaper sites, including training of the editorial staffs of all papers on how to use the new CMS.

Freelance Web & Graphic Design, Fort Myers FL, 2-10/05

Developed eCommerce and informational web presences for local clientele including Golfing Gal, Convergent Systems Technologies, Beacon Executive Suites, Spectra Developments, Palladian Design Group, Westhall Software, Star Educational Software and Nino’s Pizzeria in association with Convergent Systems Technologies.

eCommerce Manager, shellfactory.com, North Fort Myers FL, 5/02-2/05

Responsibilities included defining the scope and vision for this new internet-based retail and wholesale

solution; developing and implementing the creative process across the board from web to print advertising

to retail and wholesale strategy; developing site layouts, branding, graphics, navigation and information

architecture, and managing all day-to-day aspects of the business. Developed & maintained excellent vendor & customer relationships. Trained and supervised Internet Production, Order Fulfillment and Shipping Department personnel. Other projects included the continuous updating of retail and wholesale e-commerce websites; design, development and updating of an informational website; SEO, product photography; image editing; development of marketing campaigns; and design of a wholesale catalog, billboard and print advertising.

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