Dawn LaVeau

**** **** ***** ***, *******, IL ****6 * 773-***-**** * p430jd@r.postjobfree.com

Objective

To obtain a stable position within an administrative department, utilizing my exceptional interpersonal and communication skills, allowing me to bring my knowledge and experiences to a team atmosphere.

Experience

07/09-Current Medical Business Bureau Park Ridge IL.

Client Service Analyst

• Answer client phone calls.

• Print and send out medical claim forms.

• Handle inbound mail and out bound mail, faxes, scan all documentation received.

• Post payments to accounts.

• Assist with any special projects.

07/00-12/2008 LaSalle/ Abn Amro Chicago, IL.

09/2005

Loss Prevention Analyst

• Focus on capturing data points to identify potential bank losses.

• Develop reporting structures to report and identify potential losses.

• Investigate potential cases via interaction with security and branch staff.

• Provide support to branch staff with inquiries to prevent fraud or deposits that could lead to loss.

• Create training guides to document processes and train new staff.

• Query databases to identify suspicious bank activity.

• Handle complex and Confidential customer accounts

• Assist Management with special projects

• Cross training on multi deposit reports

• Handled large inbound and out bound calls

• Assist with collection and /or restitution agreements.

• Tracked Total risk files and average risk and losses.

07/2000

Vault Attendant / Senior Customer Service Representative

• Communicated with customer via phone and in person.

• Opened and closed safe deposit box accounts.

• Provided relief for customer service at front desk.

• Exceeded internal referral goals.

• Input and maintain files for case management systems

Senior Customer Service Representative

• Answered inquiries regarding mortgages.

• Mastered all bank systems.

• Passed all classes for both vault and customer service.

10/98 03/00 ABT Electronics Morton Grove, IL

Internet Sales Representative

• Communicated with clients regarding sales orders via e-mail and telephone.

• Resolved billing errors and problem with damage merchandise in a timely manner.

• Expedited the sales process.

• Assisted with the opening of this dept and development

Assistant Manager in Phone Sales

• Supervised phone sales staff of 10 people.

• Ensured timely response to customer calls.

• Make sure that orders are filled and sent out for delivery.

Customer Service Representative

• Trained new customer service representatives.

• Maintained highest standards of quality customer relations.

• Processed a variety of transactions courteously and efficiently.

• Provided Switchboard Relief.

Education

1990-1994 : Marillac High School Northbrook, IL.

Reg E ,Reg C, Writing classes

Skills

Microsoft Office Suite Programs

Internet Explorer; Netscape, Outlook, Excel

Typing: 40-50 wpm

10-Key: 1500 key strokes/minute

Worked case files, phones and file system,

Multitask for many systems and more then 1 state.

Handles risks averages 2,372,400 for IL with 320 files

Handles risks averages 608,238 for MI with 174 files

.

Contact this candidate