Executive Assistant Customer Service
Resume:
Ericka Flores
********@*****.***
EXPERIENCE
*/**** – Present CCSI, Inc. (PepsiCo)
Executive Assistant/ Document Management Specialist
• Heavy Calendar Management.
• Schedule meetings, appointments, conference calls and conference rooms.
• Prepare Travel Arrangements and Expense Reports.
• Handle special projects utilizing Excel.
• Update PowerPoint presentations.
• Track supply inventory and order supplies.
• Edit and Enter new product information for Product Developers using Footprints Database.
• Upload and publish metadata documents in Document Management System.
• Add and Remove names of employees in Document Management System.
• Provide User ID and Passwords in GSQA database.
• Scan Documents and Upload to shared e-room. (EMC Documentum).
• Prepare Training Materials for scheduled meetings and training classes.
8/2010 – 10/2010 Kelly Services (Eisai Pharmaceutical)
Document Management Specialist/Executive Assistant
• Updated Excel spreadsheets tracking contracts and invoices for clinical trial studies.
• Updated document names according to conventions and uploaded documents to shared e-room, utilizing EMC Documentum.
• Responsible for meeting compliant curriculum due dates for System Operating Procedures (SOPs) utilizing the ELLIE System.
• Maintained calendar scheduling meetings, appointments, conferences and conference calls.
• Prepared travel arrangements and expense reports.
6/2010 – 8/2010 Kelly Services (Aptuit)
Pre-Production Specialist I
• Reviewed various types of packaging summaries.
• Generated randomizations, code-breaker approvals, reports and label control forms.
• Monitored investigations for timely submissions and ensured appropriate corrective action and close out.
• Performed related duties, special projects and/or other functions (including assisting in other departments) as required.
9/2007 – 2/2010 Kelly Services (Wyeth / Pfizer Pharmaceutical)
Executive Assistant/Document Coordinator
• Maintained calendar scheduling meetings, appointments, conferences and conference calls.
• Screened calls and relayed messages.
• Coordinated special events and maintained office supplies.
• Formatted several types of documents of a restricted and confidential nature such as Methods, Stability Reports, Qualification of Method Reports and Protocols.
• Utilized the Submission Ready Components (SRC) to add navigation features on a daily basis incorporating headings and other styles within the document making them ready for submission to the FDA.
• Edited, Imported, Exported and created PDF documents in the Electronics Document Management System (EDMS).
• Responsible for meeting compliant curriculum due dates for System Operating Procedures (SOPs) utilizing the Training Operating Procedure System (TOPS).
8/2005 – 6/2007 United States Trust Company
Executive Assistant
• Provided assistance for two Managing Directors of Private Banking.
• Acted as a liaison between Managing Directors and colleagues to facilitate work and assist with completing special projects as needed.
• Managed calendar, including complex scheduling/rescheduling appointments, arranging conference calls, prepared all relevant paperwork for meetings (minutes, agendas) room/venue booking for on and off site meetings.
• Prepared and managed extensive travel arrangements/itineraries and expense reports.
• Set up New Hires for department using new employee checklist and system access utilizing GEMS.
• Responsible for planning and execution of special events.
• Set up and maintained hardcopy and electronic filing systems.
• Provided back up assistance for Private Banking Associates. Responsibilities included: processing client transactions; internal and external transfers; advances on lines of credit; loan pay-offs and domestic and foreign wire transfers.
• Provided day-to-day customer service by fielding inbound calls and responding to client inquiries in a high volume call environment.
• Handled a broad range of complex inquiries, issues and confidential materials.
4/2001 – 1/2005 Trust Company of the West
Executive Assistant
• Provided assistance for the Senior Vice President as well as the Vice President of Emerging Markets Real Estate.
• Made domestic/international travel arrangements and prepared expense reports.
• Maintained calendar scheduling meetings, appointments, conferences and conferences calls.
• Set up and organized files.
• Screened calls and relayed messages.
• Faxed, filed, photocopies and other administrative duties as needed.
EDUCATION
Harry S Truman High School – High School Diploma
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