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Customer Service Representative

Roy, Washington, 98580, United States
9.00 an hr
June 01, 2012
Contact Info:

Donna Grey
P.O box ***
Roy, wa. *****
**** ***** ****** *
Roy, Wa. 98580

Toray Composites of America:
May 2007 – 2010
Machine Operator:
Followed work instructions to run slitters for cut down carbon fiber to match customers orders. Also operated Paper rewinder to recycle paper that the carbon fiber was laid on. Able to read work instructions for different job orders. Have some knowledge of how to set blades and replace as needed. Knowledgeable of inspection criteria.

Customer service representative:
Nov. 2003 – 2005
High paced call environment. Took calls helped customers with their bills. Explained billing details, offered upgrades when appropriate, adjusted bills if needed. Transferred to a supervisor if customer requested.

Customer service representative:
Sept 2000 – 2002
High paced call environment, received calls when customers had concerns about thier bills adjusted if needed, also transferred call to help with connectivity issues, Transferred to tier 3 tech to resolve user names, passwords, email, internet connectivity
Senior Disabled services:
May 2004- 2005
Cooked, cleaned, made meals for the client for in home care. Took client to doctor appointments when needed.
Cyber rep:
Sept 2000 – 2005
High paced call environment. Help with passwords and usernames, some connectivity issues with the msn website. Also worked as a tier 3 tech to resolve the connectivity or email problems.
C. G. Property maintenance:
Sept 1996 - 2000
Cleaned new construction before new home owners moved in. Also cleaned before cabinets were installed and carpet. Cleaned the models.

BP gas station
Dec. 1995
Cleaned help customers did cash register, also cleaned mopped, made espresso
Tharco Box:
Worked with foam assembly can read drawings of top middle and bottom, right and left angles, worked with die press to cut foam into certain pieces for assembly. Used heat seal table, hot glue, was asked to run a small crew for graveyard.

Everest University online
Associates in network administration.
Computer Science