MITESH DAMANIA

**** **** **** ******

Anaheim, CA 92801

Cell: 661-***-****

p1ubmj@r.postjobfree.com

CAREER OBJECTIVE: To acquire a Cisco VOIP Engineer position.

EDUCATION:

*/**/**** ****fornia State University, Fullerton

B.A. Business Administration, Management Information Systems

CERTIFICATIONS:

CCNA - 3/2007

CCVP - 3/2008

EXPERIENCE:

4/2008 to Present Metronome, Cisco Voice Engineer (1099 Contract)

• Installation and configuration of IPCC Express 5.0.2 (skills, resources, queues, scripts, applications, triggers).

• Upgraded Callmanager from 4.05 to 6.1.2, Upgraded IPCC from 4 to 5.

• Upgraded Unity from 4.x to 5.0.1. Maintain call handlers and subscribers.

• Implemented QOS to improve call quality and SRST for survivability.

• Performed Cisco Conference Connection server installs and troubleshooting.

• CUAE, Beacon Office, and Emergency Advisor server implementation.

• Improved client satisfaction by troubleshooting and resolving VOIP issues from past implementations which consisted of various versions of Callmanager, Unity, gateways and switches.

3/2007 to Present BT INS, Voip Consultant

*** USDA Forest Service ***

Over 5000+ users at over 100+ sites migrated from three CCM 3.3 clusters to one 4.1.3 cluster.

Used BAT tool to import/export users and phones. Created BAT macro to automate conversion from 3.3 to 4.1.3 formats.

Troubleshot and solved customer ticket requests such as dialing/routing issues, name/extensions changes, voicemail password resets, and CCMuser issues.

Integrated gateways with new cluster.

Created network diagrams which showed gateways, phones, call flow and network connectivity to other sites.

*** Indymac Bank ***

Setup 55+ branches with T1 PRIs and 7941 phones using CCM 4.1.3.

Troubleshot T1 PRI issues.

Setup site specific info in CCM.

Used BAT to insert phones/users and to update lines.

Configured router (2811) and switches (3560) with relevant dial-peers and SRST to Indymac standards.

9/2006 to 12/2006 Genpact Mortgage Services, IT Specialist

Setup, configure, and maintain workstations and servers.

Create virtual machines in VMWARE

Troubleshoot end user client problems

1/2003 to 12/2005 CyberStriike.com Internet café, Owner

Provide video game entertainment and internet access

Maintain 26 workstations, 2 servers and T1

Build new PCs and provide repair services to walk in customers

Deliver PC and network support to businesses and corporations. This includes services such as spyware removal, virus removal, OS repair and patching, cloning hard drives, driver installation, application repair, network cable drops, network setup including file/printer sharing and active directory management, hardware and software upgrades, 2000/2003 server management, firewall management, and website development.

Client references available

4/2001 to 1/2003 LOL Computer & Networks, Owner

Provide small to medium sized businesses new computer systems, parts and accessories. Contracted for services such as problem diagnosis and resolution, hardware/software repairs and upgrades, and software services such as website development and custom software builds.

Build networks for corporations which includes wall cabling, router and switch installation, file/printer sharing, and wireless 802.11b/g

Client references available

8/2000 to 12/2000 Epoch.Net, Websphere WCS/SPE Administrator

Epoch.net is a 1st tier ISP and hosting services provider. My responsibility was to install, develop, and administer Websphere Commerce Edition, Service Provider Edition on the NT and Solaris platforms. WCS SPE provides a facility for small merchants to host their products in their online store.

Coded utilities in Net.Data: Change passwords. Lock stores. Deprovision stores. Authenticate users.

Coded utilities in Perl: Report status of various Websphere processes. Remove stores from Websphere.

Tweaked SPE templates to provide custom functionality such as multiple stores by a merchant, create store options, maintain store options.

12/1999 to 4/2000 2TheMart.Com, Net.Commerce Administrator/Developer

Administered Net.Commerce v3.1.2 on 10+ AIX RS/6000 SP nodes using Lotus Go Server and utilizing the DB2 backend.

Developed and maintained Net.Data dynamic webpages to conform to changes in the 2TheMart business models.

Maintained data relevant to Product (500,000+ SKUs), Shopper (5,000+ shoppers), Category, and Auction (1,000,000+ auctions).

Developed Excel application (Smart Lister) to convert product data to mass import format.

9/20/1999 to 12/06/1999 Capita Technologies, Web/Ecommerce Programmer

Developed online retail stores using IBM Net.Commerce, Net.Data, Lotus Web Server, and DB2.

Created in-house bug-tracking system using Net.Data and DB2.

8/11/1997 to 8/12/1999 Experian Information Solutions (TRW), Programmer

Created Oracle Forms and Reports using Developer 2000 tools. Created tables and relationships. Migrated data using SQL Loader.

Responsible for maintaining Data Preparation and Trade Reporter Update

systems in C and COBOL languages on IBM mainframe.

Involved with Y2K enhancements.

COMPUTER SKILLS

CISCO Telephony: CallManager 3.x thru 6.x, Unity 4&5, Voice Gateways and Switches

PC Technician: Antispyware – Spybot, Adaware, Windows Defender

Hardware - PC Systems built from scratch

Software - OS installs, reinstalls, cloning

Networks - Cabling. Diagnosis of bad cabling, VPN, Firewalls

Contact this candidate