Customer Service Sales
Resume:
Angela M. Peterson
McDonough, GA
**********@*****.***
Objective: An interesting position with a growing company
Executive Summary:
Work well in a high pressure environment.
Well-organized and efficient.
Strong training skills.
Skilled with computer systems and software.
Skilled at organizing complex projects, defining project priorities, and delegating tasks.
Skilled at encouraging others and developing rapport.
Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success.
Experience: Vital Records Control Memphis, TN
Customer Service / Indexing September 1998 to December 2009
Manager
Issued instructions and assigned duties to workers.
Processed orders for customer deliveries.
Supervised and coordinated activities of workers engaged in customer service activities.
Performed general office duties: answer phones, filing, faxing, etc.
Resolved complaints and answered questions of customers regarding services and procedures.
Trained and managed customer service representatives and achieved significant improvements in customer satisfaction.
Trained and managed account records indexing team.
Communicated with other departments and management to resolve problems and expedite work.
Scheduled work hours and managed time records
Interpreted and communicated work procedures and company policies to staff.
Maintained personnel records
Reviewed and checked work of subordinates for accuracy and content and corrected errors.
Requisitioned and purchased supplies.
Restructured and improved indexing process.
Prepared, maintained, and submitted reports and records.
World Class Communications Memphis, TN
Office Assistant/Sales Clerk November 1996 to September 1998
Performed general office duties – answer phones, filing, faxing etc.
Coordinated daily office activities.
Executed daily operations of cellular phone sales.
Planned and directed activities such as sales promotions, coordinating with other department heads as required..
Resolved customer complaints regarding sales and service
Coleman Elementary School Memphis, TN
Educational Assistant/Substitute August 1995 to November 1996
Teacher
Enforced administration policies and rules governing students.
Graded homework and tests, and computed and recorded results, using answer sheets and electronic marking devices.
Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students.
Organized and supervised games and other recreational activities to promote physical, mental, and social development.
Took class attendance, and maintained attendance records.
Prepared lesson outlines and plans in assigned subject areas, and submitted outlines to teachers for review.
Provided direction and assistance to students.
Kentucky Fried Chicken Memphis, TN
Shift Manager August 1990 to August 1995
Managed all daily shift operations of the restaurant.
Supervised preparation of meals and beverages for customers.
Ensured customer satisfaction with their dining experience.
Managed inventory and ordering of food, equipment and supplies.
Managed all administrative and human-resource functions of the business, including recruiting new employees, monitoring employee performance, and training.
Motivated employees to work as a team and provided one-on-one training to key personnel.
Investigated and resolved customer complaints about food quality or service.
Utilized computers to track orders and manage inventory.
Education: Memphis Institute of Technology Memphis, TN
Diploma 1989
References: Available upon request
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