, First Floor,
, Mahalakshmi Flats,
Nobel Cross Street,
Srinivasa Nagar,Peerkankaranai e-mail: firstname.lastname@example.org
Chennai – 600 063 Cell: +91-975*******
Seeking an opportunity in Information Technology Management that can utilize my experience, provide a challenging atmosphere and opportunities for technical growth.
Having worked more than 6 years of successful experience in the field Customer supports, System Integration, System Administration, Team management with vast experience in technical support.
• Configuring, implementing, troubleshooting LAN, WAN etc.
• Configuring, implementing, maintaining and administering medium and large Windows 2000/2003 network.
• Implementation, administration and troubleshooting of Exchange 2003 Server.
• Configuring, troubleshooting and providing mailing solutions to medium and large enterprises.
• Configuring and implementing the Antivirus Server of Symantec Corporation.
• Extensive experience of working on various hardware platforms like Dell, HP, Compaq, IBM etc.
o Windows 98, Windows 2000 (Pro, Server ), Windows Xp, Windows 2003(Enterprise Server)
Redhat Enterprise Linux
Mailing & Workgroups
o MS Exchange 2000, MS Exchange 2003, Outlook 2003, Outlook Express,Lotus Notes
o Internet Information Server 6.0, Office 2000/2003
Antivirus & Backup software
o McAfee Group Shield 6.0 for Microsoft Exchange, Norton Antivirus Edition,
o Windows 2003 backup utility
Remote Connectivity Tools
o Terminal Services Client, NetMeeting
o Intel Xeon processor Assembled server, Compaq Proliant, Dell Poweredge, IBM Servers
o B.C.A - (Bachelor of Computer Application)
Alagappa University - Karaikudi.
o COPA - (Computer Operator and Programming Assistant)
Trichy Computers - Trichy.
o DCHN - (Diploma in Computer Hardware & Networking)
Career Brighten Computers - Pudukkottai.
o RHCE - (RedHat Certification Engineer)
STG International Ltd - Chennai.
o MCSE - (Microsoft Certificate System Engineer)
Sansbound Solutions Pvt.Ltd – Chennai.
Nov 2006 to till date
Dream ware InfoTech
March 2005 to Oct 2006
Sep 2003 to Feb 2005
Customer Support Engineer
Detailed Professional Experience:
Dream ware InfoTech, Chennai.
Nov 2006 - till date
o Installing and administering Windows 2000/2003 servers.
o Administration of servers included user account creation; manage login/profiles, monitor systems activity/security, file system administration, systems devices and network services, backup/restoration of user’s data, system performance monitoring.
o Administration, Troubleshooting and performance tuning of Exchange 2003 Servers, Outlook client mail system.
o Configuring clients like Outlook 2000, Outlook Express and Outlook Web Access for protocols MAPI, POP3, IMAP4, HTTP and SMTP
o Maintaining Internet connectivity with ISDN and Leased line.
o Network planning, designing and implementation of structured cabling.
o Diagnosed resolve network connectivity issues throughout the organization.
o Configured DNS, DHCP and WINS over the LAN/WAN.
o Responsible for administration of whole systems and Internet connection.
o Maintenance of LaserJet, HP Printers and providing solutions for all hardware & software related issues.
o Responsible for Backup and Recovery of ADS and Exchange Database.
o Installed and configured ARC server for backup.
o Supporting for all software and hardware problems.
o Installation of Hot fix, Patches, Service packs etc.
Shreetech Pvt. Ltd., Chennai.
Mar 2005 – Oct 2006
o Assembled Intel, Cyrix and AMD based computer systems.
o Installed and configured Microsoft based LAN.
o Assisted in troubleshooting user problems relating to Operating System issues (Win9x, and Win 2000, XP), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity.
o Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
o Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc.
o User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
o Assisted on on-site visits and hardware troubleshooting and local system upgrades.
Raghav Computers, Trichirapalli.
Sep 2003 – Feb 2005
Customer Support Engineer
o Attending the service calls by visiting the customers place on time and resolving computer hardware and networking related issues.
o Building PCs from scratch, providing customized hardware solutions and upgrades.
o Trouble shoot with PC hardware, start up, networking problems.
o Formatting, Loading Operating System, Software Installations.
Father’s Name : S.Kuppusamy (late)
Sex : Male
Date of birth : 22nd May 1983
Languages Known : English, Tamil
Nationality : Indian
Passport Details : G9560450
Permanent address : T.S.No:2974/3 east 3rd street,
I declare that the particulars given above are true to the best of my knowledge and belief.
Date : yours faithfully
Place : Chennai