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Customer Service Medical

Location:
Chicago, IL
Salary:
open
Posted:
May 17, 2012

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Resume:

Patricia Dennis

***** *. *****

Riverdale, IL ***27

708-***-****

ozgucl@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

• A reliable and punctual employee with an excellent attendance record

• Able to work independently or in a team-oriented environment

• Proficient in Microsoft Office Suite

TECHNICAL SKILLS

• Explain the uses of coding conventions when assigning codes and modifiers

• Identify the placement of CPT codes on the CMS-1500 insurance forms

• Code E/M services, anesthesia service

• Experience resolving complaints and handing special situations

• Apply procedural coding and billing skills

• Troubleshoot rejected claims, understand the lifecycle of a medical claim

• Decipher medical terminology as written in case reports

• Explain benefits (EOB) and remittance advice (RA)

EDUCATION

Computer Systems Institute, Chicago, IL February 12, 2011- January 26, 2012

Healthcare Career Program

Cortez Peters Business College, Chicago, IL

Word Processing Certificate August 1987 – September 1988

Illinois School of Commerce, Chicago, IL

Computerized Accounting Certificate May 1983 – October 1983

Bryant & Stratton, Chicago, IL

Keypunch/Clerk Typist Certificate June 1982 – November 1982

PROFESSIONAL TRAINING

• Medical Terminology, Anatomy and Physiology

• ICD-9-CM Diagnostic and Procedural Classifications, CPT Procedural Coding

• Medical Insurance and Reimbursement Procedures

• Medical Office Administrative Practices

• Hospital and Physician Coding and Billing

• Medicaid/Medicare/Madigan/HMO/TRICA/CHAPVA/Private Pay

• HIPPA, Privacy and Security Rules, Introduction to Electronic Health

• Record (HER) Systems, Simulated Professional Practice

EMPLOYMENT EXPERIENCE

JP Morgan & Company, Chicago, IL March 2008 – Present

Operation Processor Associate

• Proofread and managed government immigration documents

• Verified client contact information and legal status and many other items and attached to documents

Neiman Marcus, Chicago, IL January 2005 – November 2006

Customer Service Associate

• Maintained and controlled profitable inventory levels

• Conducted inventories and monitored stock, arranged merchandise

• Maintained excellent customer relations and developed customer rapport

Whitman-Hart/March First, Chicago, IL August 1997 – September 2003

Accounting Assistant

• Created and maintained accounts payable filing system

• Attached expense reports to check payment advice

. Analyzed expense accounts to ensure to accuracy



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