vijay

E-mail: oy39ch@r.postjobfree.com

703-***-****)

SUMMARY:

• Experienced Sr. Business Analyst with over 7+ years of experience in Business Analysis, Requirement Gathering and Analysis, Project Management, Business Intelligence and Technical Documentation with various sectors like Retail, Banking, Insurance and Credit card etc..,

• Excellent knowledge of Software Development Life Cycle (SDLC), iterative Software Development Life Cycle Process as per Rational Unified Process (RUP) for Business Analysis, Risk Analysis, Object Oriented Analysis and Design (OOA and OOD), Data Analysis, Requirement Gathering, Project Management, Strategic Planning and GAP Analysis.

• Extensive working knowledge in MS-Excel and MS-Access.

• Excellent writing skills in preparing Business Requirements Documents (BRDs), System Requirements Specifications (SRS) and functional specifications.

• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

• Recognized as a hands-on, pro-active, troubleshooter who can rapidly identify business problems, formulate strategic plans, initiate change and implement new process in challenging and diverse environments.

• Proficient with Rational Unified Process (RUP) methodologies and Unified Modeling Language (UML) and Prototyping.

• Proficient with Rational Rose, Requisite pro, Enterprise Architect and MS Visio for requirements management, analysis, UML diagrams and process modeling

• Solid understanding of Use Cases, Sequence Diagrams and Activity Diagrams

• Used MS Visio for process modeling and business process flow diagrams.

• Using project management tools like MS Project for status reporting and planning.

• Experience in Database Management and knowledge of software requirements gathering methods, models, concepts and tools..

• Proven ability to support multiple projects and priorities simultaneously, working independently as well as in team environments.

• Interpret, evaluate and interrelate business needs to develop detailed business requirements including Process Diagrams, Use Cases, Procedures Sheets or Risk Assessment.

• Excellent interpersonal dexterity with proven ability to converse, liaise, negotiate and relate with a wide range of personalities from diverse social-economic and cultural backgrounds.

• Expert knowledge for organizing and conducting Joint Application Development (JAD) Sessions, Rapid Application Development (RAD) Sessions to gather, synthesize and prioritize requirements using interviews, document analysis, requirements workshops, site visits, and surveys.

• Expert knowledge in testing using Mercury/HP Quality center for creating test scenarios and test cases

• Active participant in User Acceptance Testing (UAT) and verifying performance, reliability and fault tolerance issues.

• Assisted in the design and implementation of development and production environments.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Service Management Solution, VA June 2009 - Present

Business Analyst

LOB: Service

Description: This SMS is a comprehensive web-based platform integrates post-sale service transactions between all the related parties (manufacturers, retailers or extended warranty providers and their network of parts suppliers, distributors and service providers).

SMS offering the modules based on client requirements. The core module offering for every client is warranty management. It consists of claim types, warranty validation, labor rate, parts pricing, registrations, payment, claim approval and amount approvals.

Responsibilities:

 Participated in project review meetings and gathering Business Requirement Documents (BRD).

 Participate in regular progress reviews and meetings to discuss existing and potential bottlenecks in the systems and possible solutions with the development team.

 Lead and facilitate presentations, project tracking and documentations with senior management and executives using MS Office suite (Word, Excel, Visio, Power Point, Outlook, and Project).

 Created use case scenarios, work-flow Diagrams and business process Flowcharts using MS Visio.

 Interacted with the “Users” by interviewing them, by preparing questionnaire and getting feedback.

 Analyzed and documented Business requirements and detail design of the software for full understanding of the business.

 Documented business work-flows textually as well as in UML diagrams (State diagrams) according to Agile, for the stakeholder review.

 Responsible for the development of requirements, use cases, and high level specification documents for the Warranty Administration

 Strong understanding of business rules, Scope and day to day activities of the project.

 Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data.

 Scheduled meetings with Project Manager, Subject Matter Experts and Users to collaborate resource allocation and project completion.

 Active participant in creating test plans and test cases in Quality center and involved in UAT testing.

 Reviews deliverables prepared by the team.

 Involved in preparing engagement reviews and QA procedures in determining and documenting any areas that may need improvement.

 Assisted in the training effort for educating the end users with the new system and how it affects the report format and structured

Environment: Agile, Rational Requisite Pro, Clear Quest, UML, HP Quality Center, MS-Project, MS-Visio, MS-Excel, MS-Access, XML, Java, J2EE.

BAC Integration

MERRILL LYNCH, Hopewell, NJ Feb 2008- Jun 2009

Business Analyst/ Tester

LOB: Finance

BAC/ML Brokerage Integration

Description:

Bank of America used 3rd party (NFS-National Finance Services) to maintain their brokerage accounts. After BAC-ML merger, BAC Integration initiative is to leverage the Merrill Lynch database and to reduce 3rd party coasts. The process of conversion of accounts from BAC to ML has two main streams Client Conversion & Account conversion.

Client Conversion

Apart from the data Conversion and emphasis here was to determine the overlapping clients and make sure that the Client has single profile and all the accounts associated to the client are synced together.

Responsibilities:

Business Analysis:

• Gathered requirements and prepared business requirement documents (BRD) from BAC Transitioning Team.

• Closely coordinated with both business users and technology for arriving at acceptable solution.

• Conducted sessions to define the project requirements and to reduce the time frame required to complete deliverables.

• Maintained documents for change request and implemented procedures for testing changes.

• Created Workflows (data flow diagrams) using Power point according to the functional requirements defining the Data Process Model.

• Took active part in the Systems Testing Phase and also during the User Acceptance Testing Phase (Operational Readiness).

Data Validation:

• Assisted the System Integration testing and Operational Readiness effort for BAC/ML Brokerage integration.

• Directly reported to the client point of contact with daily/Weekly status updates.

• Coordinated with Development manager, Data Architect and other leads.

• Analyzed and understood the two systems with respect to business and data that were used to maintain Client Information.

• Comparing the data between NFS and ML to ensure that the overlapping clients will retrieve correct data and account details.

• Checking the data flow from one end to another by using SQL queries in different databases.

• Checking client data mapping was accurate and all the client related information has been successfully established in the ML systems.

• Created detailed test scripts in Quality Center and made sure that they are easily understandable and executable to any other Tester in the team.

QA Process:

• Trained and mentored new team members.

• Created and executed the Remediation test steps to ensure that the clients met the survivorship rules and at the end of the Conversion only one client survived with multiple accounts.

• Check whether data overlap process met the standards of Business requirements

• Prepared Test plan and Test case documents for business rules and enhancement requests in order to make it easy for future verification.

• In order to avoid the redundancy for a BAI FA’s & CA’s, ensured that their accounts were set up accurately and that the data is migrated from one BAC to ML without any loss.

• Executed end to end Test scripts.

Environment: Agile Rational Rose, Microsoft Office (Word, Power point, Excel), Visio, UML, Use Cases, JAD, HP Quality Center, MS SQL, Oracle, HTML.

Mid First Bank, DE Nov 2006-Jan 2009

Business Analyst

LOB: Finance

Project: Loan origination System

Description:

The project was a web based application involving the automation of mortgage of loan origination process beginning from origination/opening a mortgage application through funding /closing. The system performed all business functions of the loan process as set-up Account Information, New loan set-up, the appraisal, credit and income. The project involved modules for Pre-approval, Application, Underwriting, Pricing, Processing and closing

Responsibilities:

• Generated a streamline process to understand the various steps in the loan lifecycle and desired functionality of the new system by interacting with users, management, SME, stakeholders, lenders, and underwriters.

• Interacted with the business to gather requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.

• Identified, researched, investigated, analyzed defined opportunities for business process improvement, documented business processes and initiated efforts to make improvements.

• Contributed for the definition of scope, performed extensive requirement analysis and defined functional specifications.

• Prepared Business requirements documents (BRD) and used Requisite Pro to manage analyze and convert business requirements into functional specifications.

• Conducted and participated in JAD sessions with stakeholders and system users to collect the software requirement specifications (SRS).

• Used RUP methodology to analyze to translate business requirements to system specifications, communicating with the business as a border scale and within an in depth view too.

• Used Rational Rose and UML to produce models like context, use case, sequence, activity etc.

• Used clear case to keep different versions of the documents and clear quest to report bugs or defect.

• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.

• Assisted in designing test plans, test scenarios, test cases for integration, regression, and user acceptance testing (UAT) to improve overall quality of the Application.

Environment: UML, RUP, Windows 2000, Oracle9i, Rational Rose, Requisite Pro, Clear Case

Clear Quest, MS Project, MS-Word, MS-Excel, Java.

Meijer Pharmacy, NW Dec 2005- Oct 2006

Role: Business Analyst

LOB: Healthcare

Description:

My prime role as a Business Analyst at Meijer Pharmacy was to help implement the Government and HIPAA regulatory compliance for the Pharmacy application. Implemented the Prescriber NPI update for all states around United States. Facilitating the business modeling process as well requirements gathering and analysis as a liaison between the line of business and the technology team.

Responsibilities:

• Interacted and arranged meetings with Business and End users to gather business requirements for changes triggered by Government regulations and HIPAA, Business needs and Process improvement.

• Worked closely with project manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly.

• Received the Client and Business users appreciation for the implementation of Prescriber NPI update and E-prescribing changes.

• Gathered the business requirements and prepared the analyzed data/workflows for business users

• Analyzed business needs and created Business Requirement Document (BRD) Application Use Case (AUC) documents for business and end user review.

• Translated user needs to business requirements using Unified Modeling Language (UML).

• Worked with the software architects / developers to ensure that the applications conform to customer requirements.

• Prepared Requirement and Business Specification documents and arranged user reviews

• Prepared Business Object / Business Process Models that included modeling of all the activities of business from conceptual to procedural level.

• Maintained project glossary for the entire project team.

• Conducted JAD sessions between the end users and the development team.

• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.

• Followed the RUP based methodology using Rational Rose to create Use Case, Activity/ State Chart, Sequence, and Collaboration Diagrams.

• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest, and Configuration Management and Version Control using Rational Clear Case.

• Involved in the peek review of Test Plans, Test Cases with the QA team to verify implementation of new features and enhancements.

Environment: RUP, Rational Requisite Pro, Rational XDE, Rational Rose, UML, Use case, Activity/ state diagram, MS Visio, Quality center, MS Office, Windows 2000/XP, Visual Basic, Oracle 8i, Java, J2EE, MS Office, SQL.

Aster Teleservices Private Limited, India Aug 2004- Dec 2005

Business Analyst

LOB: Telecommunications

Description:

Payroll ERP is developed to satisfy all the Payroll needs of a corporate. This software is used to aid in automating and providing timely and accurate payroll processing for all types of employees. Payroll software has built-in functions to accommodate the life cycle of payroll processing. The System has been developed considering the rules and regulations of ATSPL. Some payroll software can be integrated with existing applications or be customized for any environment. Payroll software can also create special payroll runs, evaluate data and reconcile payrolls and quarter-ends with online analyzes, generate cost accounting and labour distribution reports, secure sensitive payroll information, and prepare payroll taxes. This system captures details of different categories of Employees and generates pay slips detailing their income details calculated based on the Organization Budget lines, Income tax details and others.

Responsibilities:

• Gather business requirements of ATSPL financial and operational reports and programs for all businesses.

• Participated in the identification, understanding and documentation of business requirements..

• Translated the business needs into system requirements, communicated with the team and acted as a bridge between Client and IT Team

• Involved in on all stages of System Life Cycle (SLC) with the prototyping methodology

• Set and continually manage project expectations with team members and other stakeholders.

• Help with the training of existing staff in the effective use of ATSPL development tools and maintenance.

• Provide orientation and training to end users for all modified and new system.

• Working knowledge of any SQL-based query language.

• Create Request for Proposals

• Developed test scenarios and implemented test plan.

• Prepared detailed reports of the Bugs and Pass-Fail report

• Responsible for Client Presentations.

• Involved in Project Planning and Management

• Active Participant in Project meeting with PM and Team leads

• Responsible for Project Delivery

Environment: UML, RUP, UAT, Rational Rose, MS Excel, Word, Power Point and MS Project Oracle9i, SQL, PL/SQL.

Cygnet InfoTech Pvt Ltd, India May 2003 – July 2004

Project Analyst

Description:

Managed various projects under different domains including Learning Management System, Recruitment Management System, Point of Sale and ecommerce

Responsibilities:

• Worked as an interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.

• Assisted PM in creating project plans, taking into consideration projects mission, process flow, time-lines, and requirements and documented them.

• Completed documentation of project requirements.

• Facilitated (JAD) sessions to identify business rules and requirements and then documented them in a format for inter and intra departmental review.

• Reviewed the SRS with the QA team and coordinate their efforts in the QA process.

• Generated specific implementation and boundary testing scenarios.

• Coordinate the QA process of the off shore team.

• Identified and documented issues, risks and gaps, their descriptions, their impact and provided recommendations and alternatives to develop the application to meet the user requirements.

• Created AS IS and TO BE documents to show the current and proposed functionalities of the system. Subsequently broke them down by brainstorming with different team members to get the low level To Be document.

• Prepared business process models that include modeling of all the activities of the business from the conceptual to procedural level. Followed top down, leveled technique for building business process models.

• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and ensured that critical requirements are not missed.

• Provided weekly status updates to the upper management and generated follow up tasks.

• Responsible for creating Test Scenarios for stakeholders once the requirements document is in signed off status.

Environment: SDLC, Agile, UM, Oracle9i, SQL, Microsoft Office suite.

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