Customer Service Quality Control
Resume:
Claire Futrell
**** ******* ******, ********* *
Indianapolis, Indiana 46240
317-***-**** owpr6q@r.postjobfree.com
CERTIFIED BAKING TRAINER
SUMMARY: Skilled baker and baking trainer with four years experience in high-volume bakery cafés. Responsible
for the quality of cookies and pastries produced. Responsible for the training of employees and new managers in the
Indianapolis district.
1. Extensive knowledge of methods and materials used in large-scale baking
Overview
2. Knowledge of the hazards of institutional baking work and proper safety precautions
3. Skilled in using bakery equipment
4. In-depth ability to assist in the instruction and supervision of others in baking operations
5. Ability to work under stressful conditions with demanding production schedules and tight
deadlines
6. Ability to work under conditions of high temperatures
Paradise Bakery and Café
Professiona
96th and Meridian Street, Indianapolis, Indiana
l
Certified Baking Trainer, Indianapolis District
Experi
7. Responsible for maintaining stringent baking standards for Paradise
ence October 2011
Bakery and Café
to
8. Train all new managers entering district on proper baking techniques
Present
9. Manage baking at Park Meridian store
Head Baker, Park Meridian Store
1. Primary baker at store June 2011
2. Responsible for baking on high-volume days to
3. Responsible for maintaining inventory, ordering, planning, and product October 2011
rotation
Certified Trainer, Park Meridian Store
4. Supervise and train all new associates
May 2011
5. Knowledge of all jobs and processes in store
to
6. Ensure all employees are properly trained and certified in the areas in Present
which they work
Barista/Cashier, Park Meridian Store
7. Responsible for customer service
April 2011
8. Take customer orders and ensure quality control
to
9. Take catering orders
June 2011
10. Prepare espresso beverages
11. Run cash register
Panera Bread Company, Noblesville, Indiana
Associate Trainer July 2008
12. Supervise and train all new associates to
April 2011
13. Knowledge of all jobs and processes in store
14. Ensure all employees are properly trained and certified in the areas in
which they work
15. Studying Communications, Ivy Tech Community College, May 2012-Present
16. Diploma, Noblesville High School, May 2009
Education
References Furnished Upon Request
Contact this candidate